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Director Saas Implementation Jobs in Utah (NOW HIRING)

MarketStar

Director of Client Delivery

Salt Lake City, UT · On-site

$205K/yr

... SaaS and social media (ad sales) clients. Location: Salt Lake City, UT - Hybrid What will you do ... Utilize gap analysis toidentifyopportunities and implement plans to increase client satisfaction ...

GC AI

Head of Pre-Sales & Solutions

Provo, UT · On-site +1

$250K - $285K/yr

Care: be direct, like an honest friend, even when it's uncomfortable. * Own It: full accountability ... Design and enforce the deal triage process , implementing a formalized intake SOP so every sales ...

Podium

Director of Sales Development

Lehi, UT

Build, implement and refine Sales Development operations and practices to ensure high degree of ... Experience working in a rapidly growing, fast-paced organization selling SaaS solutions, ranging ...

Chargezoom

VP of Customer Success

Salt Lake City, UT · On-site

$165K/yr

If you have not been in a Director level or higher Customer Success (CS) role at a software (SaaS ... Key Responsibilities * Develop and implement a comprehensive customer success strategy that ...

Podium

Director, Talent Acquisition

Lehi, UT · On-site

$97K - $134K/yr

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI ... Experience at a SaaS company of meaningful scale * Sales team mentality - you run recruiting like a ...

Podium

Director of Sales Development

Lehi, UT · On-site

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI ... Experience working in a rapidly growing, fast-paced organization selling SaaS solutions, ranging ...

BambooHR

Sales Operations Manager

Draper, UT · On-site +1

Simplify processes through automation and implementation of new process steps and tools ... direct experience in Sales Operations, including Partner Operations, preferably in a SaaS ...

Derivita

Assistant Controller

Lehi, UT · On-site

$70 - $100/hr

You'll own the back office, touch every corner of operations, and be on a direct path to leadership ... First‑line review of SaaS agreements and vendor contracts; manage cap table and state ...

Tech9

Yardi Support Engineer

Draper, UT · On-site

$90 - $120/hr

Lead product implementation and provisioning cycles for property onboarding, ensuring scope ... SaaS environments.* **System Audits:** Conduct periodic audits of IT systems and Yardi ...

Outcode Software

Yardi Support Engineer

Draper, UT · On-site

Lead product implementation and provisioning cycles for property onboarding, ensuring scope ... in SaaS environments. * System Audits: Conduct periodic audits of IT systems and Yardi ...

Adobe

Senior Growth Product Manager

Lehi, UT

$118K - $156K/yr

... direct authority * Strong stakeholder management skills, with experience aligning multiple teams ... SaaS or Digital Marketing Technology platforms. * Experience implementing and executing ...

Adobe, Inc.

Senior Growth Product Manager

Lehi, UT · On-site

$118K - $156K/yr

... direct authority * Strong stakeholder management skills, with experience aligning multiple teams ... SaaS or Digital Marketing Technology platforms. * Experience implementing and executing ...

ARBITERSPORTS LLC

Product Owner

Sandy, UT · On-site

... athletic directors, schedulers, officials, athletes, and parents. The clients we serve are ... Experience working in SaaS software organizations. * Experience delivering products through ...

Canopy

Technical Support Specialist

Draper, UT · On-site

Technical Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Provide direct technical expertise by diagnosing and resolving complex technical issues impacting ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · On-site

$86K - $100K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our ... Design and implement robust CI/CD frameworks for serverless and containerized (Kubernetes/Docker ...

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Director Saas Implementation information

What does a director SaaS implementation do?

A Director of SaaS Implementation oversees the deployment and integration of Software as a Service (SaaS) solutions for clients or within an organization. They lead teams responsible for project planning, client onboarding, technical configuration, and ensuring successful adoption of SaaS products. Their role often involves collaborating with sales, product, and support teams to tailor solutions to customer needs, manage timelines, and resolve issues. They also develop best practices and strategies to streamline the implementation process and maximize customer satisfaction.

What are the key skills and qualifications needed to thrive as a director SaaS implementation, and why are they important?

To excel as a Director of SaaS Implementation, you need extensive experience in project management, SaaS deployment, and client relationship management, often supported by a relevant bachelor’s or master’s degree. Familiarity with implementation frameworks, CRM systems, project management tools like Jira or Asana, and certifications such as PMP or Scrum Master are highly valuable. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and ensure client satisfaction. These skills ensure seamless SaaS product rollouts, effective team coordination, and successful client onboarding, which are critical for organizational growth and customer retention.

What are some common challenges faced by a director SaaS implementation, and how can they be addressed?

A Director of SaaS Implementation often encounters challenges such as managing multiple client expectations, aligning cross-functional teams, and ensuring smooth onboarding within tight deadlines. Success in this role requires excellent project management skills, proactive communication, and the ability to anticipate technical or organizational roadblocks. Building strong relationships with stakeholders and fostering a collaborative environment helps to address these challenges, ensuring projects stay on track and client satisfaction remains high.

What is the difference between Director Saas Implementation vs SaaS Project Manager?

AspectDirector Saas ImplementationSaaS Project Manager
CredentialsTypically requires extensive experience in SaaS deployment, leadership, and often advanced degrees or certifications in IT or businessUsually holds a bachelor’s degree in IT, business, or related fields; certifications like PMP are common
Work EnvironmentLeads multiple teams, oversees strategic implementation, and interacts with executive stakeholdersManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageFound in large SaaS companies, enterprise software providers, and consulting firmsCommon across SaaS vendors, tech companies, and consulting agencies

The main difference is that the Director Saas Implementation focuses on strategic leadership and overseeing multiple projects, while the SaaS Project Manager handles day-to-day project execution. Both roles require SaaS deployment experience, but the director role involves higher-level planning and stakeholder management.

What are popular job titles related to Director Saas Implementation jobs in Utah?

For Director Saas Implementation jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Saas Implementation jobs in Utah look for?

The top searched job categories for Director Saas Implementation jobs in Utah are:

What cities in Utah are hiring for Director Saas Implementation jobs?

Cities in Utah with the most Director Saas Implementation job openings:

Director Saas Implementation jobs near you

Director of Client Delivery

MarketStar

Salt Lake City, UT • On-site

$205K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Manage client relationships to ensure retention and growth.

  • Lead and coach sales managers to achieve performance and strategic goals.

  • Oversee the planning, development, and implementation of sales and marketing strategies to meet client sales objectives.

MarketStar rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

35th of 500 rated business services

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

AboutMarketStar:

In everything we do, we believe in creatinggrowth,for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, andsupportthem through mentorship, leadership, and career-development programs. We provide service and support to our communities through theMarketStarFoundation.
Our exceptional team is the cornerstone ofMarketStar'saccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our leadership team andcan'twait to discuss how we can help you find growth, as well as how you can drive growth for your team and make an impact on our business.

About the Directorof Client Delivery:


MarketStar is seeking a Director of Client Delivery based in Northern Utah.As aDirectorof Client Delivery, you will use your strategic sales and client relationsexpertise, marketingknowledgeand technical aptitude to lead large sales teams to success and develop strategies to meetourclient'ssales objectives. The Sales Directoris responsible forensuring SLA agreements and/or sales quotas are met/exceeded for all assigned team engagements whileprovidingdirection and recommendations, planning, development, and implementation ofappropriate marketingand sales operations for multiple sales teams whorepresentwell known SaaS and social media (ad sales) clients.

Location:Salt Lake City, UT - Hybrid

What will you do?

  • DriveMarketStar'sculture by living and leading with our purpose and core values.

  • Manage P&L attainment againstsales forecasts, including revenue and margin attainment, growth and risk, and overall financial health of the covered programs.

  • Participate in reviewing and negotiating client financial contracts with client and procurement.

  • Communicateclient growth, risk, and strategic initiatives at all levels within the organization.

  • Contribute toMarketStarinitiatives and deliver against business priorities.

  • Drive team accountability and share best practices across your organization and leadership counterparts.

  • Collaborate with cross functional business partners (sales operations, training, HR, etc.) to enhance operational program performance.

  • Coach a team of sales managers to drive overall performance, strategic initiatives, and accountability toMarketStarand our clients.

  • Lead hiring effectiveness in collaboration with the Talent Acquisition team through data analysis of attrition trends and performance analytics.

  • Provide guidance and co-delivery of client business reviews internally and externally.

  • Utilize gap analysis toidentifyopportunities and implement plans to increase client satisfaction, KPI attainment, and overall growth.

  • Manage client relationships toward retention and growth.

What Will You Need to Succeed?

  • Director level experience with the ability to manage day-to-day todeliverables; 5+ years of experience preferred.

  • Bachelor's Degree, M.B.A., or certifications is a plus.

  • Successful history of creating and managing projects from scope to completion.

  • Engagingcommunicatorand ability topresent withconfidence to senior leadership.

  • Ability tocreate and presentbusiness reviews and strategic retention and growth planstoclients and senior leadership.

  • Ability to develop, articulate and execute strategic plans which incorporate program level data and market level insightsonsales processes and best practices.

  • Strongtrack recordin developing talent and creating growth within a sales and operations team.

  • Experienceleading scaledteams.

  • Track recordofattainingand exceeding KPI performance expectations.

  • Experience in managing multiple geographies around the world or distributed teams is preferred.

  • Ability to own the client experience from market insights to engagement activities to business reviews.

  • Strongexperience managing client expectations and prioritiesalongsideMarketStar'sinitiativesand partnerrelationships.

  • Experience managing statements of work.

  • Track recordof success contract negotiations at executive level

  • Aptitude for managing forecasting and budget management rolling up to a P&L.

What We Offer:

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:

  • Structured learningandcareer development programs

  • Mental health program

  • Generous Paid Time Off policy

  • Paid medical leave

  • Child/Dependentcare reimbursement

  • Education reimbursement

  • 401k match, hardship loan program, access to financial wellness advisor

  • Comprehensivehealthcarecoverage including medical, dental, and vision

MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us atpeople.success@marketstar.comforassistance.

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