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Director Saas Implementation Jobs in Utah (NOW HIRING)

Waystar

Director, Solution Adoption

Lehi, UT · On-site

The Director will be accountable for delivering exceptional client outcomes, developing high ... SaaS implementation or professional services leadership experience. • Experience managing ...

Patientco

Director, Solution Adoption

Lehi, UT

The Director will be accountable for delivering exceptional client outcomes, developing high ... SaaS implementation or professional services leadership experience. Experience managing ...

LeoForce

IT Director

Salt Lake City, UT · On-site

$150 - $225/hr

IT Director Salt Lake City,UT, US 0 9 days ago Experience: Director Salary: $150,000 - $225,000 per ... implementation and management of SaaS solutions and virtualization technologies. * 4. Manage the ...

Filevine

Director of Sales, Mid Market

Salt Lake City, UT · On-site

$120 - $180/hr

Design and implement strategic plans to reach sales targets * Provide management with detailed and ... direct SaaS selling experience * Experience with enablement, training, and mentoring new hires

Filevine

Director of Sales, SMB

Salt Lake City, UT · On-site

Design and implement strategic plans to reach sales targets * Provide management with detailed and ... direct SaaS selling experience * Experience with enablement, training, and mentoring new hires

Filevine

Director of Sales, SMB

Salt Lake City, UT · On-site

Design and implement strategic plans to reach sales targets * Provide management with detailed and ... direct SaaS selling experience * Experience with enablement, training, and mentoring new hires

Filevine

Director of Sales, SMB

Salt Lake City, UT

Design and implement strategic plans to reach sales targets * Provide management with detailed and ... direct SaaS selling experience * Experience with enablement, training, and mentoring new hires

MarketStar

Program Manager - SMB SaaS

Salt Lake City, UT · On-site +1

In this role, you will develop and implement strategic sales plans, analyze market trends, monitor ... Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business ...

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Director Saas Implementation information

What does a director SaaS implementation do?

A Director of SaaS Implementation oversees the deployment and integration of Software as a Service (SaaS) solutions for clients or within an organization. They lead teams responsible for project planning, client onboarding, technical configuration, and ensuring successful adoption of SaaS products. Their role often involves collaborating with sales, product, and support teams to tailor solutions to customer needs, manage timelines, and resolve issues. They also develop best practices and strategies to streamline the implementation process and maximize customer satisfaction.

What are the key skills and qualifications needed to thrive as a director SaaS implementation, and why are they important?

To excel as a Director of SaaS Implementation, you need extensive experience in project management, SaaS deployment, and client relationship management, often supported by a relevant bachelor’s or master’s degree. Familiarity with implementation frameworks, CRM systems, project management tools like Jira or Asana, and certifications such as PMP or Scrum Master are highly valuable. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and ensure client satisfaction. These skills ensure seamless SaaS product rollouts, effective team coordination, and successful client onboarding, which are critical for organizational growth and customer retention.

What are some common challenges faced by a director SaaS implementation, and how can they be addressed?

A Director of SaaS Implementation often encounters challenges such as managing multiple client expectations, aligning cross-functional teams, and ensuring smooth onboarding within tight deadlines. Success in this role requires excellent project management skills, proactive communication, and the ability to anticipate technical or organizational roadblocks. Building strong relationships with stakeholders and fostering a collaborative environment helps to address these challenges, ensuring projects stay on track and client satisfaction remains high.

What is the difference between Director Saas Implementation vs SaaS Project Manager?

AspectDirector Saas ImplementationSaaS Project Manager
CredentialsTypically requires extensive experience in SaaS deployment, leadership, and often advanced degrees or certifications in IT or businessUsually holds a bachelor’s degree in IT, business, or related fields; certifications like PMP are common
Work EnvironmentLeads multiple teams, oversees strategic implementation, and interacts with executive stakeholdersManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageFound in large SaaS companies, enterprise software providers, and consulting firmsCommon across SaaS vendors, tech companies, and consulting agencies

The main difference is that the Director Saas Implementation focuses on strategic leadership and overseeing multiple projects, while the SaaS Project Manager handles day-to-day project execution. Both roles require SaaS deployment experience, but the director role involves higher-level planning and stakeholder management.

What are popular job titles related to Director Saas Implementation jobs in Utah?

For Director Saas Implementation jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Saas Implementation jobs in Utah look for?

The top searched job categories for Director Saas Implementation jobs in Utah are:

What cities in Utah are hiring for Director Saas Implementation jobs?

Cities in Utah with the most Director Saas Implementation job openings:

Director Saas Implementation jobs near you

Director, Solution Adoption

Waystar

Lehi, UT • On-site

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

ABOUT THIS POSITION
Waystar is seeking a strategic, client-focused leader to serve as Director, Solution Adoption - Clearinghouse. This role is responsible for leading a team of managers, consultants, and implementation professionals who drive the successful onboarding, activation, adoption, and optimization of Waystar's Clearinghouse solutions.
The Director will be accountable for delivering exceptional client outcomes, developing high-performing teams, ensuring predictable revenue realization, and driving operational excellence across a portfolio of enterprise healthcare clients. This leader must balance people development, client success, and business performance while partnering cross-functionally with Product, PMO, Advisory Services, Client Success, Sales, and Executive Leadership.
This is a highly visible leadership role requiring strong executive presence, healthcare revenue cycle expertise, and a passion for developing people and building scalable operating models.
WHAT YOU'LL DO
Leadership & Talent Development
  • Lead, coach, and develop managers and consultants across the Clearinghouse Solution Adoption organization.
  • Foster a culture of accountability, transparency, collaboration, and continuous improvement.
  • Drive employee engagement, retention, succession planning, and leadership development initiatives.
  • Recruit, develop, and retain top implementation and consulting talent.
  • Serve as a role model for Waystar's values and leadership principles.

Client Success & Delivery Execution
  • Own successful implementation, activation, stabilization, and adoption of Clearinghouse solutions for enterprise clients.
  • Ensure clients achieve measurable business outcomes and realize value from their Waystar investment.
  • Serve as an executive escalation point for critical client situations.
  • Partner directly with client executives to build trusted relationships and align on strategic objectives.
  • Drive execution excellence across project planning, configuration, testing, activation, and stabilization activities.

Business & Financial Performance
  • Accountable for:
    • Client Satisfaction
    • Revenue Realization
    • Activation Success
    • Resource Utilization
    • Backlog Management
    • Employee Engagement
    • Delivery Predictability
  • Monitor key operational and financial metrics and proactively address risks.
  • Partner with leadership to improve forecasting accuracy and resource planning.

Strategic Planning & Operational Excellence
  • Develop workforce and capacity plans that support business growth and delivery commitments.
  • Identify opportunities to improve processes, streamline operations, and enhance the client experience.
  • Lead initiatives that improve scalability, consistency, and execution across the organization.
  • Partner with Product and Client Success leaders to improve cross-functional engagement models and reduce operational friction.

Cross-Functional Leadership
  • Collaborate with Product, PMO, Advisory Services, Client Success, Sales, Support, and Transformation teams.
  • Influence decisions and drive alignment across organizations without direct authority.
  • Represent Solution Adoption in executive discussions regarding client commitments, delivery strategies, and organizational priorities.

WHAT YOU'LL NEED
Required
• 8+ years of healthcare technology, healthcare operations, or revenue cycle leadership experience.
• 5+ years of people leadership experience, including managing managers.
• Experience leading enterprise implementations or client-facing delivery organizations.
• Strong understanding of healthcare revenue cycle workflows.
• Proven ability to manage executive-level client relationships and escalations.
• Demonstrated success leading teams through growth, change, and transformation.
Preferred
• Experience with Clearinghouse, Eligibility, Claims, Remittance, EDI, or Revenue Cycle technologies.
• Knowledge of Epic, Cerner, Meditech, or other major provider technologies.
• SaaS implementation or professional services leadership experience.
• Experience managing geographically distributed teams.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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