About the Role The Senior Director - Reliability Operations, is a strategic leader accountable for ... This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), ...
About the Role The Senior Director - Reliability Operations, is a strategic leader accountable for ... This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), ...
About the role The Senior Director - Reliability Operations, is a strategic leader accountable for ... This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), ...
About the role The Senior Director - Reliability Operations, is a strategic leader accountable for ... This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for ... management. * Deep understanding of reliability concepts, physics of failure, testing methodologies ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for ... management. * Deep understanding of reliability concepts, physics of failure, testing methodologies ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for ... management. * Deep understanding of reliability concepts, physics of failure, testing methodologies ...
As Sr. Director of Board and System Level Reliability, you will set the engineering standard for ... management. * Deep understanding of reliability concepts, physics of failure, testing methodologies ...
Direct reliability/platform roadmap aligned to enterprise strategy and funding. * Direct policy enforcement for change, release, and incident management. * Direct availability, performance, and KPI ...
Quick apply
Direct reliability/platform roadmap aligned to enterprise strategy and funding. * Direct policy enforcement for change, release, and incident management. * Direct availability, performance, and KPI ...
This position responsibilities are to manage reliability staff and projects in support of bio ... direct outside contractors, oversee equipment installation • Responsible for exhibiting ...
This position responsibilities are to manage reliability staff and projects in support of bio ... direct outside contractors, oversee equipment installation • Responsible for exhibiting ...
This position responsibilities are to manage reliability staff and projects in support of bio ... Interface with and direct outside contractors, oversee equipment installation Responsible for ...
This position responsibilities are to manage reliability staff and projects in support of bio ... Interface with and direct outside contractors, oversee equipment installation Responsible for ...
VP, Reliability
Fremont, CA · On-site
The Sr. Director will play a critical role in positioning reliability not only as a risk management function, but as a competitive advantage that strengthens customer confidence, supports bankability ...
VP, Reliability
Fremont, CA · On-site
The Sr. Director will play a critical role in positioning reliability not only as a risk management function, but as a competitive advantage that strengthens customer confidence, supports bankability ...
The Reliability Supervisor will oversee the PM administration and CMMS systems reporting to the ... Experience in Asset assessment and management. * Direct experience working with technical projects ...
The Reliability Supervisor will oversee the PM administration and CMMS systems reporting to the ... Experience in Asset assessment and management. * Direct experience working with technical projects ...
VP, Reliability
Fremont, CA · On-site
The Sr. Director will play a critical role in positioning reliability not only as a risk management function, but as a competitive advantage that strengthens customer confidence, supports bankability ...
VP, Reliability
Fremont, CA · On-site
The Sr. Director will play a critical role in positioning reliability not only as a risk management function, but as a competitive advantage that strengthens customer confidence, supports bankability ...
Reliability Supervisor
Hanford, CA · On-site
$90K - $100K/yr
The Reliability Supervisor will oversee the PM administration and CMMS systems reporting to the ... Experience in Asset assessment and management. * Direct experience working with technical projects ...
Reliability Supervisor
Hanford, CA · On-site
$90K - $100K/yr
The Reliability Supervisor will oversee the PM administration and CMMS systems reporting to the ... Experience in Asset assessment and management. * Direct experience working with technical projects ...
Oakland Department Overview The System Performance, Reliability and Resiliency Strategy team within ... Works with and leverages relationships with Managers, Directors, and Senior Directors across ...
Oakland Department Overview The System Performance, Reliability and Resiliency Strategy team within ... Works with and leverages relationships with Managers, Directors, and Senior Directors across ...
Reliability Supervisor
Hanford, CA · On-site
$90K - $100K/yr
The Reliability Supervisor will oversee the PM administration and CMMS systems reporting to the ... Experience in Asset assessment and management. * Direct experience working with technical projects ...
Quick apply
Reliability Supervisor
Hanford, CA · On-site
$90K - $100K/yr
The Reliability Supervisor will oversee the PM administration and CMMS systems reporting to the ... Experience in Asset assessment and management. * Direct experience working with technical projects ...
Manager, Reliability, Resiliency, Strategy, and Partnerships
Oakland, CA · On-site
$155K/yr
... managing the resources necessary to successfully execute PG&E's Electric Reliability Strategy and ... Directors across functions / PG&E • Explore, innovate, and demonstrate technologies that ...
Manager, Reliability, Resiliency, Strategy, and Partnerships
Oakland, CA · On-site
$155K/yr
... managing the resources necessary to successfully execute PG&E's Electric Reliability Strategy and ... Directors across functions / PG&E • Explore, innovate, and demonstrate technologies that ...
... managing the resources necessary to successfully execute PG&E's Electric Reliability Strategy and ... Directors across functions / PG&E • Explore, innovate, and demonstrate technologies that ...
... managing the resources necessary to successfully execute PG&E's Electric Reliability Strategy and ... Directors across functions / PG&E • Explore, innovate, and demonstrate technologies that ...
Reliability Supervisor
Crockett, CA · On-site
$81K - $151K/yr
OVERVIEW Under the direction of the Maintenance Team Manager, provides and directs overall ... Plan and direct the development, execution, and completion of maintenance action items derived from ...
Reliability Supervisor
Crockett, CA · On-site
$81K - $151K/yr
OVERVIEW Under the direction of the Maintenance Team Manager, provides and directs overall ... Plan and direct the development, execution, and completion of maintenance action items derived from ...
Reliability Supervisor
Crockett, CA · On-site
$81K - $151K/yr
OVERVIEW Under the direction of the Maintenance Team Manager, provides and directs overall ... Plan and direct the development, execution, and completion of maintenance action items derived from ...
Reliability Supervisor
Crockett, CA · On-site
$81K - $151K/yr
OVERVIEW Under the direction of the Maintenance Team Manager, provides and directs overall ... Plan and direct the development, execution, and completion of maintenance action items derived from ...
Support the Product Support EI&E Director and OU Program Manager objectives * Serve as the technical authority on Reliability and Fault Diagnostics * Provide technical leadership, direction, and ...
Support the Product Support EI&E Director and OU Program Manager objectives * Serve as the technical authority on Reliability and Fault Diagnostics * Provide technical leadership, direction, and ...
Support the Product Support EI&E Director and OU Program Manager objectives * Serve as the technical authority on Reliability and Fault Diagnostics * Provide technical leadership, direction, and ...
Support the Product Support EI&E Director and OU Program Manager objectives * Serve as the technical authority on Reliability and Fault Diagnostics * Provide technical leadership, direction, and ...
Support the Product Support EI&E Director and OU Program Manager objectives * Serve as the technical authority on Reliability and Fault Diagnostics * Provide technical leadership, direction, and ...
Support the Product Support EI&E Director and OU Program Manager objectives * Serve as the technical authority on Reliability and Fault Diagnostics * Provide technical leadership, direction, and ...
Director Reliability Manager information
What is the difference between Director Reliability Manager vs Reliability Engineer?
| Aspect | Director Reliability Manager | Reliability Engineer |
|---|---|---|
| Credentials | Bachelor's or Master's in Engineering, certifications like CRC, CMRP | Bachelor's in Engineering or related field, certifications like CRC, CMRP |
| Work Environment | Leadership roles overseeing teams, strategic planning | Technical roles focused on analysis, testing, and troubleshooting |
| Industry Usage | Used in manufacturing, energy, aerospace for high-level reliability strategies | Common in manufacturing, maintenance, and engineering teams |
| Search & Comparison Intent | Understanding leadership responsibilities, strategic focus | Technical skills, daily tasks, and hands-on work |
The Director Reliability Manager typically oversees reliability strategies and manages teams, focusing on high-level planning and decision-making. Reliability Engineers are more involved in technical analysis, testing, and implementing reliability improvements. Both roles require similar credentials but differ in scope and responsibilities within organizations.
What are the key skills and qualifications needed to thrive as a Director Reliability Manager, and why are they important?
What are some common challenges faced by a Director Reliability Manager, and how are they typically addressed?
What does a Director Reliability Manager do?

Full-time
Re-posted 21 days ago
Gap rating
6.7
Based on 276 frontline employees who took The Breakroom Quiz
30th of 104 rated fashion retailers
Job description
The Senior Director - Reliability Operations, is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem. This role oversees all ITIL-based service management functions, Site Reliability Engineering (SRE), the ServiceNow Platform, Mission Control, and Live Sight Insights.
This leader drives operational excellence through a proactive reliability strategy that combines process discipline, automation, observability, and real-time insights. They will partner closely with engineering, infrastructure, cybersecurity, and product teams to build and sustain resilient systems that power Gap Inc.'s digital and in-store experiences.
As a thought leader, the Sr. Director will shape the long-term vision for operational reliability and service management-defining modern capabilities, optimizing service performance, and establishing an innovation-driven reliability culture.What You'll Do
Strategic Leadership & Vision
- Define and execute the enterprise Reliability Operations strategy, ensuring alignment with business objectives and technology roadmaps.
- Lead transformation of ITIL functions into agile, data-driven service management capabilities across incident, problem, change, and configuration management.
- Partner with senior technology and business leaders to embed reliability and performance metrics into product development and operational planning.
Operational Excellence & Reliability Engineering
- Lead Site Reliability Engineering (SRE) practices across platforms and services-driving automation, self-healing capabilities, and proactive monitoring to achieve measurable service resiliency improvements.
- Establish standards for availability, latency, scalability, and operational efficiency through engineering-driven reliability principles.
- Champion reliability by design-ensuring observability, capacity planning, and chaos testing are core to delivery processes.
Mission Control & LiveSight Insights
- Oversee the Mission Control organization responsible for real-time system monitoring, incident command, and critical event management.
- Drive adoption of Live Sight Insights to create predictive and actionable intelligence on service health and performance trends.
- Enable enterprise visibility of key metrics through intuitive dashboards and business-impact-based alerting models.
ServiceNow Governance Ownership
- Own the ServiceNow Platform governance strategy and roadmap, ensuring it enables ITIL process excellence, automation, and collaboration on cross-enterprise workflow integration.
- Collaborate with product and engineering teams to provide industry best practices for ServiceNow's capabilities including IT, HR, Security, and Enterprise Operations.
- Lead a platform governance mindset-focusing on reliability, scalability, and ease of use.
People Leadership & Culture
- Build, inspire, and develop a high-performing global Reliability Operations team that embodies accountability, collaboration, and innovation.
- Foster a culture of data-driven decision making, continuous learning, and operational excellence.
- Serve as a mentor and coach to emerging leaders-raising the organizational bar for reliability engineering and service leadership.
Cross-Functional Partnership
- Work closely with Software Engineering, Infrastructure, Cybersecurity, and Business Technology teams to ensure reliability objectives are integrated end-to-end.
- Partner with Enterprise Architecture and Program Management to align technology investments with reliability outcomes.
- Act as a trusted advisor to executive leadership on reliability strategy, risk posture, and performance health of the enterprise environment.
Who You Are
- Proven strategic leader with success driving operational transformation at scale in global, complex environments for more than 10 years.
- Deep expertise in ITIL frameworks, SRE principles, ServiceNow platform administration and architecture, and modern observability practices.
- Strong technical understanding across infrastructure, cloud operations, automation, and service management ecosystems.
- Exceptional ability to influence at all levels-translating technical reliability concepts into business impact and strategic value.
- Passionate about developing people and creating a culture of ownership, reliability, and continuous improvement.
- Demonstrated track record of leading large, diverse teams and delivering measurable improvements in service reliability, performance, and user satisfaction.
- A high performing leader-operating with strategic agility, executive presence, and the ability to build organizational alignment through clarity, accountability, and purpose.