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Director Pos Technical Support Jobs in Iowa (NOW HIRING)

Peraton

Customer Technical Specialist

Des Moines, IA · On-site

$30K - $48K/yr

... support for the Federal Security Director, staff, and the screening workforce. Roles and ... Provide hands-on technical support for a wide range of IT and network systems including: * Cisco ...

Miamioh

Tech Support Student Assistant

Armstrong, IA

This role involves greeting customers, providing initial diagnosis and troubleshooting of technical ... Questions and follow-ups regarding requests should also be directed here. Miami University Values ...

Berkley

Director, Technical Delivery

Urbandale, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsibilities We are seeking a strategic and results-driven Director of Technical Delivery to ... Support team members in identifying growth opportunities and aligning them with organizational ...

The Reserves Network Inc

IT Support Technician

Marengo, IA

$60K - $63K/yr

  • Medical

  • Dental

  • Life

  • Retirement

Direct Hire opportunity We are seeking a hands-on IT Support Technician to provide onsite technical support in a fast-paced, multi-site business environment. This role supports approximately 400 end ...

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Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

What are the most commonly searched types of Pos Technical Support jobs in Iowa?

The most popular types of Pos Technical Support jobs in Iowa are:

What are popular job titles related to Director Pos Technical Support jobs in Iowa?

For Director Pos Technical Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Director Pos Technical Support jobs in Iowa look for?

The top searched job categories for Director Pos Technical Support jobs in Iowa are:

What cities in Iowa are hiring for Director Pos Technical Support jobs?

Cities in Iowa with the most Director Pos Technical Support job openings:

Director Pos Technical Support jobs near you

Customer Service/Technical Support

POS Professional Office Services

Waterloo, IA

$53K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

The healthcare industry is rapidly changing. Patients want more personalized care and communication whether it's sent to their mobile, laptop or mailbox. The patient/provider relationship has never been more important to practices. For more than 45 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical practices to improve its patient communications and practice profitability! Our solutions include Print. Patient Payment Services. Digital Messaging. Patient Surveys. POS sets itself apart from the competition by integrating and branding all of a practice's communications to create loyalty and better relationships with patients. To learn more about our dynamic privately held corporation, visit www.poscorp.com.

POS is seeking Customer Service/Technical Support candidates who want to join our growing team in Waterloo, Iowa. Shifts may range from 8/9/9:30am to 4/5/6pm. Duties include:

  • Assist or lead the creation and updating of documentation, checklists, and procedures.
  • Provide excellent quality of work with a customer-first culture mindset.
  • Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers.
  • Maintain industry knowledge through self-study of new technology and techniques updates.
  • Collaborate with all stakeholders in all aspects of development, delivery of updates, and new products.
  • Perform product demonstrations for customers, staff, and other stakeholders.
  • Schedule training sessions and attend meetings as required.
  • Maintain a working knowledge of the overall EPS infrastructure to prevent, as well as assist in troubleshooting and recovery when system anomalies or downtime are encountered.
  • Confirms customer feedback is captured for future enhancements or for follow-up as needed.
  • Identify new application opportunities and relay this information to relevant stakeholders.
  • Provide product recommendations and suggestions to increase revenue.
  •  

We seek candidates with the following credentials:

  • BA Degree or 3-5 years of experience preferred.
  • Strong business acumen that includes strong detailed written and verbal communication.
  • Ability to present information effectively utilizing multiple types of media.
  • Ability to adapt to change and shift gears as the need dictates.
  • Must be able to multitask and prioritize days' work.
  • Desire to grow and develop themselves as well as their team.
  • Experience with MS Office Suite (Excel, Word).
  • Strategic problem-solving skills.
  • Ability to collaborate cross-functionally.

Starting salary range for this position will be from $53,500-$65,000 commensurate with experience.

POS offers an excellent opportunity for personal and professional growth, a competitive wage, and a full benefit package including:

  • Medical insurance (PPO and HSA options)
  • Dental insurance
  • Vision insurance
  • 401(k) with company contribution
  • Flex Spending Account
  • PTO
  • Paid Holidays
  • Employer sponsored Life Insurance and Short-term & Long-term Disability insurance
  • Wellness Program

Apply today for immediate consideration!

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.

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