Weekend Itsm Jobs in Iowa (NOW HIRING)

Description

TITLE: Desktop Support Technician

DEPARTMENT: GO End-User Services

JOB SUMMARY:

The Desktop Support Technician is responsible for providing end user support and maintenance within the organization's desktop computing environment. This role will install, diagnose, repair, maintain and upgrade all PC hardware and technology-related equipment to ensure optimal performance. The Desktop Support Technician will provide solutions in person, by desktop remote, phone or e-mail in a timely, professional, and accurate manner while maintaining regulatory compliance. 

ESSENTIAL FUNCTIONS:

• Troubleshoot and resolve hardware and software issues for Windows and Apple devices.
• Diagnose printer and other peripheral devise failures and implement repair solutions.
• Troubleshoot network connectivity challenges with the support of Infrastructure teams.
• Implement virus detection and eradication procedures with the support of Cybersecurity.
• Provide support of escalated service desk issues.
• Provide IMAC Support - including IT equipment install, move, add or changes.
• Track and resolve customer incidents and requests through the IT Service Management (ITSM) platform.
• Ship, receive, and properly dispose of IT equipment through documented processes. 
• Provide Smart Hands support to assist other support groups such as Cybersecurity, Infrastructure and Server teams.
• Manage inventory of IT assets including asset auditing.
• Provide support to internal clients with video conference room equipment and ensure technology needs are met for meetings, conferences, etc.
• Escalated support of Service Desk issues.
• Participate in the creation and updating of Knowledge Base articles located in the ITSM platform.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of inclusion.
• Additional duties and responsibilities may be required to support the company's mission, vision and values. 

QUALIFICATIONS:

• High school diploma or equivalent.
• One year of corporate desk side support experience supporting and Windows operating systems, Microsoft Office 365, including Teams, and wireless (Wi-Fi and cellular) technology connectivity.
• One year of experience using Active Directory.
• Superior customer service skills
• One year of experience with basic printer support.
• One year of experience using IT Service Management tools.
• Familiarity with HP hardware and service platform.

WORKING CONDITIONS:

• Duties are performed in a professional office environment.
• Prolonged periods sitting at a desk and working on a computer.
• Lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.
• Occasional evening and weekend work to support special events.
• Participation in an after-hours on-call rotation.