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Director Operations Excellence Jobs in Reston, VA

Gategroup

Food Operations Director

Chantilly, VA · On-site

$110K/yr

... Director and HR. Annual Hiring Range/Hourly Rate: * $110K - $120kPer Year Benefits * Paid time off ... Promotes, develops and supports continuous improvement and operational excellence initiatives (like ...

Gategroup

Food Operations Director

Chantilly, VA · On-site

$110K/yr

... Director and HR. Annual Hiring Range/Hourly Rate: * $110K - $120kPer Year Benefits * Paid time off ... Promotes, develops and supports continuous improvement and operational excellence initiatives (like ...

Chick-fil-A

Director

Gaithersburg, MD

$22 - $25/hr

The Director at Chick-fil-A is responsible for overseeing and driving the overall performance and operational excellence of one or more Chick-fil-A restaurants. The role involves managing a team ...

Chick-fil-A

Director

Gaithersburg, MD

$22 - $25/hr

The Director at Chick-fil-A is responsible for overseeing and driving the overall performance and operational excellence of one or more Chick-fil-A restaurants. The role involves managing a team ...

AvePoint

Revenue Operations Director

Arlington, VA

$145K - $190K/yr

We are looking for a Revenue Operations Director - Americas to leadRevOpsfor our high-growth ... excellence, and full-funnel alignment across strategy, execution, and planning. Based inNYC ...

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All JobsDirector Operations Excellence JobsDirector Operations Excellence Jobs in Reston, VA

Director Operations Excellence information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director operations excellence jobs pay per year?

As of Jun 22, 2026, the average yearly pay for director operations excellence in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

How does a Director of Operations Excellence typically drive cross-functional collaboration to improve organizational processes?

A Director of Operations Excellence often leads initiatives that require close collaboration with departments such as supply chain, finance, IT, and quality assurance. They facilitate workshops, set up process improvement teams, and establish clear communication channels to ensure alignment on goals and timelines. By leveraging data-driven insights and best practices, they help teams identify inefficiencies, implement standardized processes, and measure outcomes. This collaborative approach not only accelerates improvement efforts but also fosters a culture of continuous innovation across the organization.

What does a Director of Operations Excellence do?

A Director of Operations Excellence is responsible for overseeing and improving organizational processes to enhance efficiency, productivity, and quality across various departments. They develop and implement strategies, best practices, and continuous improvement initiatives such as Lean or Six Sigma methodologies. This role involves analyzing performance metrics, identifying areas for operational improvement, and leading cross-functional teams to achieve business goals. Directors of Operations Excellence also ensure compliance with industry standards and help drive a culture of excellence within the organization.

What are the key skills and qualifications needed to thrive as a Director of Operations Excellence, and why are they important?

To thrive as a Director of Operations Excellence, you need expertise in process improvement, project management, and strategic planning, usually supported by a bachelor’s or master’s degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma, ERP systems, and certifications like PMP or Six Sigma Black Belt are commonly required. Exceptional leadership, communication, and change management skills help drive cross-functional initiatives and foster a culture of continuous improvement. These skills and qualifications are vital for optimizing organizational efficiency, ensuring sustainable growth, and delivering operational results.

What is the difference between Director Operations Excellence vs Operations Manager?

AspectDirector Operations ExcellenceOperations Manager
ResponsibilitiesStrategic process improvement, cross-departmental initiatives, long-term efficiency goalsDay-to-day operations management, team supervision, short-term problem solving
Required CredentialsTypically bachelor's degree, certifications in Lean, Six Sigma, or process improvementUsually bachelor's degree, experience in operations, certifications may be beneficial
Work EnvironmentStrategic planning sessions, corporate offices, cross-functional teamsOperational sites, team management, direct interaction with staff

The main difference is that the Director Operations Excellence focuses on strategic, organization-wide process improvements and long-term efficiency initiatives, while the Operations Manager handles daily operational activities and team supervision. Both roles often require similar certifications like Lean or Six Sigma but differ in scope and focus.

What are the most commonly searched types of Operations Excellence jobs in Reston, VA? The most popular types of Operations Excellence jobs in Reston, VA are:
What job categories do people searching Director Operations Excellence jobs in Reston, VA look for? The top searched job categories for Director Operations Excellence jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Operations Excellence jobs? Cities near Reston, VA with the most Director Operations Excellence job openings:
Director Operations Excellence jobs near you
Infographic showing various Director Operations Excellence job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $112,026 per year, or $53.9 per hour.
Director of Operations - Home Care

Director of Operations - Home Care

Care Advantage

Bethesda, MD • On-site

Full-time

Posted 7 days ago

Care Advantage rating

3.9

Company rating: 3.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Lead With Purpose. Scale With Excellence. Transform Lives.

At Capital City Nurses, a proud member of the Care Advantage family, we believe home care is more than a service-it's a lifeline for families and a mission that demands leadership, compassion, and operational excellence.

Everything we do is grounded in our ICARE Values:

  • Integrity – We lead with honesty and do what's right, even when it's hard
  • Compassion – We serve patients, families, and one another with empathy and heart
  • Accountability – We own results and deliver on our commitments
  • Respect – We value every voice-clients, caregivers, and colleagues
  • Excellence – We continuously improve, innovate, and raise the standard of care

We are seeking a strategic, high-impact Director of Operations to lead and optimize multi-site performance, elevate client experience, and drive sustainable growth across three critical markets.

The Role: Strategic Operator + People Leader

This is a high-visibility regional leadership role responsible for translating company vision into operational execution.

You will act as:

  • A trusted partner to senior leadership
  • A coach and developer of branch teams
  • A driver of operational performance and service excellence
  • A champion of culture and ICARE values across markets

Core Areas of Ownership

  1. Leadership, Talent & Culture

You will build and lead a high-performing, mission-driven team.

Responsibilities:

  • Oversee hiring strategy, workforce planning, and talent pipeline development
  • Lead onboarding programs that drive early success and retention
  • Coach, mentor, and develop branch leaders and support staff
  • Foster a culture of ownership, urgency, and service excellence
  • Ensure ICARE values are embedded into hiring, performance management, and daily operations
  • Drive accountability through clear expectations and performance management

Impact: Stronger teams = better care delivery + improved retention

  1. Operational Performance & KPIs

You will own the performance engine across all branches.

Key Metrics Include:

  • Client retention & satisfaction
  • Net Promoter Score (NPS)
  • Caregiver retention & turnover
  • Hours growth & service utilization
  • Time-to-fill for open caregiver roles
  • Revenue vs. budget performance

Responsibilities:

  • Build and monitor market-specific performance dashboards
  • Identify trends, diagnose issues, and implement corrective action plans
  • Partner with branch managers to improve underperforming locations
  • Drive a data-first decision-making culture

Impact: Predictable, scalable, and high-performing operations

  1. Client Experience & Service Excellence

In home care, experience is everything.

Responsibilities:

  • Ensure delivery of consistent, high-quality care across all markets
  • Personally engage with high-value (Tier A & B) clients to strengthen relationships
  • Oversee quality assurance processes and proactive client outreach
  • Analyze client feedback and implement continuous improvements
  • Address escalations with urgency, empathy, and resolution ownership

Impact: Higher retention, stronger referrals, and brand loyalty

  1. Process Optimization & Operational Efficiency

You will lead efforts to simplify, standardize, and scale operations.

Responsibilities:

  • Evaluate workflows across branches and implement best practices
  • Identify inefficiencies and remove operational bottlenecks
  • Improve coordination between scheduling, recruiting, and care delivery teams
  • Ensure audit readiness, compliance adherence, and documentation excellence
  • Partner with RVP of Operations to define and roll out quality standards

Impact: Faster execution, fewer errors, better outcomes

  1. Financial Leadership & Growth Enablement

You will play a key role in ensuring financial health and growth.

Responsibilities:

  • Support budget planning and forecasting for each market
  • Monitor branch financial performance and drive accountability
  • Align staffing, recruiting, and operations to meet growth targets
  • Identify opportunities to expand services and improve margins

Impact: Sustainable growth aligned with operational capacity

  1. Cross-Functional & Regional Alignment

This is a highly collaborative role.

You'll Partner With:

  • Clinical leadership
  • Recruiting teams
  • HR and compliance
  • Scheduling and care coordination teams
  • Executive leadership

Responsibilities:

  • Lead regular cross-functional meetings to ensure alignment
  • Break down silos between offices, departments, and markets
  • Ensure consistent communication and execution across regions

Impact: Unified, aligned, and efficient regional operations

What You Bring

Experience

  • Bachelor's degree in Healthcare Administration or related field (or equivalent experience)
  • 5+ years of leadership in home care, healthcare operations, or multi-site service environments
  • Experience managing multiple locations or markets
  • Strong understanding of:
    • Home care delivery models
    • Workforce management
    • Client service operations

Leadership Strengths

  • Proven ability to lead through influence, not just authority
  • Strong decision-making in fast-paced, ambiguous environments
  • Experience building and scaling high-performing teams
  • Data-driven mindset with strong analytical capabilities
  • Exceptional communication and stakeholder management skills

Personal Attributes

  • High accountability and ownership mindset
  • Strong emotional intelligence and client-first approach
  • Adaptability and resilience in a dynamic environment
  • Passion for improving lives through service

Why This Role Matters

This role is at the center of everything:

  • Client care quality
  • Employee experience
  • Operational performance
  • Business growth

Your leadership will directly impact both lives and results.

What We Offer

  • Competitive salary and performance incentives
  • Career growth within a rapidly expanding organization
  • Leadership visibility and strategic influence
  • A mission-driven culture rooted in ICARE values
  • The opportunity to shape the future of home care delivery

Final Thought

If you are:

  • A builder of teams
  • A driver of results
  • A leader who values people as much as performance

This is your opportunity to make a meaningful, measurable impact. Apply today and lead with ICARE.

Location: 20001, 20002, 20003, 20004, 20005, 20006, 20007, 20008, 20009, 20010, 20011, 20012, 20015, 20016, 20017, 20018, 20019, 20020, 20024, 20032,
20170, 20171, 20190, 20191, 20740, 20742, 20770, 20783, 20784, 20814, 20815, 20816, 20817, 20832, 20833, 20850, 20851, 20852, 20853, 20854, 20855, 20877, 20878, 20879, 20901, 20902, 20903, 20904, 20905, 20906, 22030, 22031, 22032, 22101, 22102, 22150, 22151, 22152, 22153, 22201, 22202, 22203, 22204, 22301, 22302, 22304, 22305, 22314

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