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Director Operations Excellence Jobs in Reston, VA

CityScape Metro Group

Director of Operations

Reston, VA · On-site

$60K - $100K/yr

... excellence. This is not an "assistant" role. This is a leadership role for someone who thrives in fast-paced environments, loves accountability, solves problems quickly, and knows how to keep a ...

Legends Global

Director of Operations

Alexandria, VA · On-site

This role is responsible for ensuring seamless event execution, operational excellence, and alignment with ownership and organizational objectives.The Director of Operations leads cross-functional ...

Emmes

Director, IT Operations

Rockville, MD · Hybrid

Overview Director, IT Operations Location: Rockville, MD Onsite: Yes (on an as needed basis) Be ... excellence , we've led groundbreaking research in cell and gene therapy, vaccines, infectious ...

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Director Operations Excellence information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director operations excellence jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director operations excellence in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What does a director of operations excellence do?

A Director of Operations Excellence is responsible for overseeing and improving organizational processes to enhance efficiency, productivity, and quality across various departments. They develop and implement strategies, best practices, and continuous improvement initiatives such as Lean or Six Sigma methodologies. This role involves analyzing performance metrics, identifying areas for operational improvement, and leading cross-functional teams to achieve business goals. Directors of Operations Excellence also ensure compliance with industry standards and help drive a culture of excellence within the organization.

What are the key skills and qualifications needed to thrive as a director of operations excellence?

To thrive as a Director of Operations Excellence, you need expertise in process improvement, project management, and strategic planning, usually supported by a bachelor’s or master’s degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma, ERP systems, and certifications like PMP or Six Sigma Black Belt are commonly required. Exceptional leadership, communication, and change management skills help drive cross-functional initiatives and foster a culture of continuous improvement. These skills and qualifications are vital for optimizing organizational efficiency, ensuring sustainable growth, and delivering operational results.

How does a director of operations excellence typically drive cross-functional collaboration to improve organizational processes?

A Director of Operations Excellence often leads initiatives that require close collaboration with departments such as supply chain, finance, IT, and quality assurance. They facilitate workshops, set up process improvement teams, and establish clear communication channels to ensure alignment on goals and timelines. By leveraging data-driven insights and best practices, they help teams identify inefficiencies, implement standardized processes, and measure outcomes. This collaborative approach not only accelerates improvement efforts but also fosters a culture of continuous innovation across the organization.

What is the difference between Director Operations Excellence vs Operations Manager?

AspectDirector Operations ExcellenceOperations Manager
ResponsibilitiesStrategic process improvement, cross-departmental initiatives, long-term efficiency goalsDay-to-day operations management, team supervision, short-term problem solving
Required CredentialsTypically bachelor's degree, certifications in Lean, Six Sigma, or process improvementUsually bachelor's degree, experience in operations, certifications may be beneficial
Work EnvironmentStrategic planning sessions, corporate offices, cross-functional teamsOperational sites, team management, direct interaction with staff

The main difference is that the Director Operations Excellence focuses on strategic, organization-wide process improvements and long-term efficiency initiatives, while the Operations Manager handles daily operational activities and team supervision. Both roles often require similar certifications like Lean or Six Sigma but differ in scope and focus.

What are the most commonly searched types of Operations Excellence jobs in Reston, VA?

The most popular types of Operations Excellence jobs in Reston, VA are:

What are popular job titles related to Director Operations Excellence jobs in Reston, VA?

For Director Operations Excellence jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Director Operations Excellence jobs in Reston, VA look for?

The top searched job categories for Director Operations Excellence jobs in Reston, VA are:

What cities near Reston, VA are hiring for Director Operations Excellence jobs?

Cities near Reston, VA with the most Director Operations Excellence job openings:

Director Operations Excellence jobs near you
Infographic showing various Director Operations Excellence job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $112,026 per year, or $53.9 per hour.

FLEX Director, Service Excellence & Performance

Bethesda, MD • On-site

Marriott
Traveler Accommodation • 10K+ employees
Learn more about Marriottexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,191 frontline employees who took The Breakroom Quiz

Job description

This is a temporary position. 

JOB SUMMARY

The FLEX Director, Service Excellence & Performance is dedicated to in-person and virtual hotel visits to strategically selected hotels, including high-impact hotels that are in the red zone and/or with performance trending towards the red zone. This position will be focused on Full Service and Marriott Select Branded hotels.

The focus of the hotel visits includes offering system training and in person expertise sharing to help improve and elevate guest experience trends and ensuring pull through of key initiatives. Also, facilitating overall performance review with the hotel General Manager, the collection and tracking of action plans to validate GSS future improvement. This position requires 90% travel.

CANDIDATE PROFILE

Education and Experience 

Required

  • Bachelor's degree in hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired. 
  • 7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (Front Office, Laundry, Spa and Retail and Food and Beverage)
  • Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results.
  • Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
  • Must have strong knowledge in areas related to all operations, and SOPs.
  • Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.
  • Proven success prioritizing and managing multiple projects and stakeholders simultaneously. 
  • Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.
  • Ability to travel 90% of the time.

Preferred

  • Executive Committee experience preferred. Multiple Department Head experience. 
  • Experience developing and implementing new concepts. 

CORE WORK ACTIVITIES

  • Support the pull through of Marriott initiatives especially in the franchise community through effective project management and communication.
  • Reviews and organizes all operational data to assist in prioritizing areas of focus in the Operations disciplines and franchisees. Develops enhanced reporting to articulate current performance and identify opportunities for improvement.
  • Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported.  Identify and communicate trends in guest response scores and feedback.
  • Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist properties in achieving optimum performance in operations and initiative scorecard goals. 
  • Stay current and benchmarks best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks. 
  • Partner with the Operations team to execute action plans addressing hotel issues in Product Quality, Service Delivery, ESS or GSS.     
  • Active participation in the communication phase of Operations Initiatives to provide feedback for a broader implementation.
  • Develop appropriate metrics to identify and manage business goals as well as supply regular reports to senior leaders and franchisees. 
  • Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to Center. 
  • Develop tracking mechanisms, tools, and processes to support critical department goals as it relates to business objectives, initiative tracking, regulatory compliance, process improvement, and projects
  • Possess strong oral and written communication skills, excellent interpersonal skills; able to collaborate effectively with all Key Stakeholders. Ability to positively influences without direct authority.
  • Ability to independently manage multiple projects and competing priorities, operating in a matrix organization with excellent project management skills.
  • Perform other duties as assigned.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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