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Director Operations Excellence Jobs in Reston, VA

Aston Carter

Director Of Service Excellence

Alexandria, VA · On-site

$95K - $130K/yr

Director of Service Excellence Position Overview The Director of Service Excellence is responsible ... Analyze customer feedback and operational data to identify trends and performance gaps. * Implement ...

CityScape Metro Group

Director of Operations

Reston, VA · On-site

$60K - $100K/yr

... for a high-level Director of Operations to help lead and scale a fast-growing real estate ... excellence. This is not an assistant role. This is a leadership role for someone who thrives in ...

Gategroup

Food Operations Director

Chantilly, VA · On-site

$110K/yr

... Director and HR. Annual Hiring Range/Hourly Rate: * $110K - $120kPer Year Benefits * Paid time off ... Promotes, develops and supports continuous improvement and operational excellence initiatives (like ...

Gategroup

Food Operations Director

Chantilly, VA

$110K/yr

... Director and HR. Annual Hiring Range/Hourly Rate: * $110K - $120kPer Year Benefits * Paid time off ... Promotes, develops and supports continuous improvement and operational excellence initiatives (like ...

KBR

Director, Legal Operations

Washington, DC · On-site

Title: Director, Legal Operations We are KBR When you become part of our KBR team, your ... Process Improvement & Operational Excellence: * Work with legal functions to standardize and ...

KBR

Director, Legal Operations

Arlington, VA · On-site

Title: Director, Legal Operations We are KBR When you become part of our KBR team, your ... Process Improvement & Operational Excellence: * Work with legal functions to standardize and ...

KBR, Inc.

Director, Legal Operations

Arlington, VA · On-site

Title: Director, Legal Operations We are KBR When you become part of our KBR team, your ... Process Improvement & Operational Excellence: * Work with legal functions to standardize and ...

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Director Operations Excellence information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director operations excellence jobs pay per year?

As of Jul 15, 2026, the average yearly pay for director operations excellence in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

How does a Director of Operations Excellence typically drive cross-functional collaboration to improve organizational processes?

A Director of Operations Excellence often leads initiatives that require close collaboration with departments such as supply chain, finance, IT, and quality assurance. They facilitate workshops, set up process improvement teams, and establish clear communication channels to ensure alignment on goals and timelines. By leveraging data-driven insights and best practices, they help teams identify inefficiencies, implement standardized processes, and measure outcomes. This collaborative approach not only accelerates improvement efforts but also fosters a culture of continuous innovation across the organization.

What does a Director of Operations Excellence do?

A Director of Operations Excellence is responsible for overseeing and improving organizational processes to enhance efficiency, productivity, and quality across various departments. They develop and implement strategies, best practices, and continuous improvement initiatives such as Lean or Six Sigma methodologies. This role involves analyzing performance metrics, identifying areas for operational improvement, and leading cross-functional teams to achieve business goals. Directors of Operations Excellence also ensure compliance with industry standards and help drive a culture of excellence within the organization.

What are the key skills and qualifications needed to thrive as a Director of Operations Excellence, and why are they important?

To thrive as a Director of Operations Excellence, you need expertise in process improvement, project management, and strategic planning, usually supported by a bachelor’s or master’s degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma, ERP systems, and certifications like PMP or Six Sigma Black Belt are commonly required. Exceptional leadership, communication, and change management skills help drive cross-functional initiatives and foster a culture of continuous improvement. These skills and qualifications are vital for optimizing organizational efficiency, ensuring sustainable growth, and delivering operational results.

What is the difference between Director Operations Excellence vs Operations Manager?

AspectDirector Operations ExcellenceOperations Manager
ResponsibilitiesStrategic process improvement, cross-departmental initiatives, long-term efficiency goalsDay-to-day operations management, team supervision, short-term problem solving
Required CredentialsTypically bachelor's degree, certifications in Lean, Six Sigma, or process improvementUsually bachelor's degree, experience in operations, certifications may be beneficial
Work EnvironmentStrategic planning sessions, corporate offices, cross-functional teamsOperational sites, team management, direct interaction with staff

The main difference is that the Director Operations Excellence focuses on strategic, organization-wide process improvements and long-term efficiency initiatives, while the Operations Manager handles daily operational activities and team supervision. Both roles often require similar certifications like Lean or Six Sigma but differ in scope and focus.

What are the most commonly searched types of Operations Excellence jobs in Reston, VA? The most popular types of Operations Excellence jobs in Reston, VA are:
What job categories do people searching Director Operations Excellence jobs in Reston, VA look for? The top searched job categories for Director Operations Excellence jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Operations Excellence jobs? Cities near Reston, VA with the most Director Operations Excellence job openings:
Director Operations Excellence jobs near you
Director Of Service Excellence

Director Of Service Excellence

Aston Carter

Alexandria, VA • On-site

$95K - $130K/yr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Director of Service Excellence
Position Overview
The Director of Service Excellence is responsible for architecting and leading the company's customer experience and service excellence strategy across all field and office operations. This leader will transform service delivery into a competitive brand differentiator by implementing world-class hospitality standards, driving training initiatives, and elevating customer satisfaction across the organization.
Key Responsibilities
Strategic Leadership
  • Establish and maintain best-in-class service standards for all customer-facing employees.
  • Design and enhance the end-to-end customer journey, from initial customer contact through post-service follow-up.
  • Partner with executive leadership to align service excellence initiatives with organizational growth objectives.
  • Foster a customer-centric culture focused on delivering exceptional service experiences.

Training & Development
  • Develop and oversee a scalable service excellence curriculum for field and office teams.
  • Integrate luxury hospitality principles into practical service and communication training.
  • Create programs focused on customer engagement, conflict resolution, and escalation management.
  • Provide coaching and leadership development to support service excellence goals.

Performance & Quality Assurance
  • Partner with Service Managers to improve customer satisfaction and service performance metrics.
  • Oversee service quality programs including ride-alongs, call monitoring, and mystery shopper initiatives.
  • Analyze customer feedback and operational data to identify trends and performance gaps.
  • Implement targeted training and continuous improvement strategies to drive measurable results.

Qualifications
  • 10+ years of experience in customer experience, service operations, hospitality, training, or a related leadership role.
  • Bachelor's degree preferred; certifications in Hospitality, Training & Development, or Customer Experience are a plus.
  • Experience with luxury hospitality brands such as Four Seasons, Ritz-Carlton, or similar service-focused organizations strongly preferred.
  • Proven success translating hospitality-based service models into operational or field-service environments.
  • Demonstrated ability to lead large-scale service culture and training initiatives.

Key Skills
  • Customer Experience Strategy
  • Service Excellence
  • Leadership & Change Management
  • Training & Curriculum Development
  • Performance Coaching
  • Quality Assurance
  • Data Analysis & Customer Satisfaction Metrics
  • Executive Communication & Stakeholder Management
  • Conflict Resolution & Escalation Management

Job Type & Location
This is a Contract to Hire position based out of Alexandria, VA.
Pay and Benefits
The pay range for this position is $95000.00 - $130000.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alexandria,VA.
Application Deadline
This position is anticipated to close on Jul 15, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

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