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Director Of Ticketing Jobs (NOW HIRING)

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage ...

OLD TUCSON ENTERTAINMENT LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage ...

AEG

Director of Tickets Operations

Lexington, KY · On-site

Director of Ticket Operations General Function The Director of Ticket Operations is responsible for ... This position oversees box office management, ticketing system administration, inventory, reporting ...

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage ...

American Heritage Companies

Ticket Agent

Tucson, AZ

$15.15 - $16/hr

The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage ...

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Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

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Director Of Ticketing jobs near you
Infographic showing various Director Of Ticketing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director of Guest Operations

Thomas Jefferson Foundation

Charlottesville, VA • On-site

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

About The Thomas Jefferson Foundation

The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Our dedicated staff leverages the power of a beautiful, resonant, and carefully preserved historic site to tell unflinching stories of America's complex origins and fitful progress toward the ideals Jefferson articulated in the Declaration of Independence. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.

Director of Guest Operations (Full-time)

Reporting to the Vice President for Education and Guest Experience, the Director of Guest Operations is responsible for the following:

Fostering a culture placing our guests at the forefront of our decision-making. This includes the management of robust guest feedback systems and developing staff training programs to ensure that Monticello maintains its world-class guest experience ratings.

Managing budgets and personnel for Admissions, Guest Services, and Transportation, including three manager-level direct reports.

Planning operational logistics for major events, including Monticello's annual July 4 th Naturalization Ceremony.

Setting policies for online and on-site admissions, access control, service recovery, accessibility, and wayfinding.

Managing Monticello's fleet of six shuttle buses, and collaborating with other departments on security screening procedures, safety programs, and DOT compliance.

Compensation:

$105,000 - $112,000

Knowledge, Skills and Abilities

A bachelor's degree; a master's degree in a relevant field is preferred.

Demonstrated director-level experience planning guest facilities, operations, and experiences at scale.

Strong knowledge of ticketing, admissions, and guest-facing CRM platforms, with the ability to use reporting and data export functions to drive operational decisions.

A passion for guest service, and demonstrated ability to cultivating an institutional culture that places guest experience first.

Strong business and financial acumen.

A record of team-driven results and effective leadership.

High-level analytical and project management skills, with experience managing collaborative projects.

The ability to anticipate how events, programs, and plans will affect guest flow — and to build plans that mitigate negative impact before it happens.

Excellent written and verbal communication skills, with the ability to work across a diverse range of staff and visitors.

Physical Demands

As a seven-day-a-week operation, this role requires availability for non-traditional shifts — evenings, weekends, and holidays — and on-call availability for emergencies.

Monticello sits on a mountaintop: the job requires working outdoors in all weather and walking steep, uneven terrain on a regular basis.

We provide the following benefits for our full-time employees:
  • Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!).
  • Fitness club membership discount.
  • Discount in the Monticello Cafe, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) - free for employee and dependents.
  • $500 employee referral bonus.
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