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Director Of Ticketing Jobs (NOW HIRING)

AEG

Director of Ticketing & Fan Growth

Windsor, CT · On-site

Director of Ticketing & Fan Growth Department: Ticket Sales & Service Reports To: Chief Business Officer Position Summary This leader owns Hartford Athletics' ticket demand strategy and is ...

AEG

VP of Ticketing

Eugene, OR · On-site

Direct the creation of mid-season recaps, end-of-year reports, and attendance and revenue analyses ... Strong understanding of the ticketing landscape (season memberships, group sales, premium seating ...

AEG

Director, Ticketing

Papillion, NE · On-site

$15.75 - $20.75/hr

As part of Diamond Baseball Holdings (DBH), the Storm Chasers are supported by a network of clubs ... The Director of Ticketing is responsible for managing all ticketing departments to drive revenue as ...

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Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

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Director Of Ticketing jobs near you
Infographic showing various Director Of Ticketing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director of Ticketing

Long Center for the Performing Arts

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Supervise the Box Office team to ensure online ticketing, call center, and group sales are run efficiently and with high customer service standards.

  • Manage contracts, financial operations, and event builds related to ticketing and revenue.

  • Provide strategic oversight of Tessitura and other patron-facing technologies to ensure data integrity, system optimization, and security.

Job description

About the Long Center
For Austinites of every background, the Long Center is the community gathering place that offers the most diverse programming and stunning views of the city, so that together, everyone can experience remarkable live arts and entertainment. Join us!
Position Summary
The Long Center is searching for a Tessitura champion to join our team as Director of Ticketing at our beautiful performing arts center in Austin, TX. This role provides strategic leadership for ticketing operations and customer service, and is responsible for optimizing revenue opportunities, fostering exceptional guest experiences, and ensuring our systems, services, and teams operate with efficiency, accessibility, and with a commitment to genuine hospitality.
Essential Duties and Responsibilities
Ticketing and Revenue Operations
  • Supervise the Box Office team to ensure online ticketing, call center, and group sales are run with the highest level of efficiency and customer service.
  • Establish departmental benchmarks, sales goals, service standards, and performance metrics, ensuring goals are met and regularly evaluated.
  • Manage contracts and relationships for external cultural organizations through a centralized box office program.
  • Handle accounting and financial operations including deposits, refunds, event ticketing estimates, settlements, cash/check reconciliation, recordkeeping, and reporting.
  • Oversee event builds, inventory management, dynamic pricing & rezoning, promotions, premium offerings, and ticket fulfillment processes.

Database Administration and Systems Oversight
  • Provide strategic oversight of Tessitura and other patron-facing technologies, ensuring data integrity, system optimization, security, and organizational best practices.
  • Supervise the Database Manager and contracted DBA to support the development of efficient constituent management, reporting, segmentation, and business intelligence processes.
  • Partner with Development, Marketing, Sales, Programming, Operations, and Finance teams to maximize the use of patron data and reporting tools in support of organizational goals.
  • Ensure proper utilization, maintenance, training, and support for Tessitura CRM and related and integrated technologies.

Strategic Leadership
  • Assist with the budgeting, forecasting, staffing, and planning for daily and long-term patron experience initiatives.
  • Partner with organizational leadership to develop and implement customer service, audience development, accessibility, and retention strategies.
  • Lead, coach, and develop direct reports, fostering a collaborative and high-performing team culture.
  • Attend departmental and leadership meetings and perform other duties and special projects as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)
  • 7+ years of experience with ticketing, customer service, arts administration, venue operations, or a related field.
  • Advanced Tessitura expertise, including constituent records, system tables, facility builds and price zones, production elements and performances, pricing and modes of sale, TNEW programming, advanced ticket order processing, reporting, integrations, and security/self-service tools.
  • Demonstrated experience leading customer-facing teams and developing service standards that enhance patron satisfaction.
  • Experience managing complex operational workflows, technology systems, budgets, and cross-functional projects.
  • Strong analytical, communication, leadership, and problem-solving skills.
  • Commitment to accessibility, inclusion, and exceptional guest service.

Physical Demands and Work Environment
This is a hybrid position with an office on the Long Center campus in Austin and the ability to work remotely as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Benefits
In addition to salary, we offer a competitive benefits package, including health, dental, vision, 401k plan with employer match, generous paid time off, and unparalleled access to arts and cultural programming.
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin's diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age. or age.

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