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Director Of Ticketing Jobs in Michigan (NOW HIRING)

Unifi

Airport Customer Service Agent - MBS

Freeland, MI · On-site

$13.25 - $17.75/hr

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

Unifi

Airport Customer Service Agent - MBS

Freeland, MI · On-site

$13.25 - $17.75/hr

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

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All JobsOf Ticketing JobsDirector Of Ticketing JobsDirector Of Ticketing Jobs in Michigan

Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

What are popular job titles related to Director Of Ticketing jobs in Michigan?

For Director Of Ticketing jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Of Ticketing jobs in Michigan look for?

The top searched job categories for Director Of Ticketing jobs in Michigan are:

What cities in Michigan are hiring for Director Of Ticketing jobs?

Cities in Michigan with the most Director Of Ticketing job openings:

Director Of Ticketing jobs near you
Infographic showing various Director Of Ticketing job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Ticket Sales & Service Representative

AEG

Grand Rapids, MI • On-site

Full-time

Posted 28 days ago

Job description

AC Grand Rapids is an MLS NEXT Pro expansion club set to launch in 2027. As a new pillar in the West Michigan sports landscape, the club is committed to building a best-in-class sporting and entertainment organization that reflects the pride, passion, and values of the Grand Rapids community. We are building an innovative and community-driven club that wins on and off the pitch.
Position SummaryThe Ticket Sales & Service Representative is primarily responsible for driving revenue and achieving sales goals across new ticket sales, including season tickets, ticket packages, group tickets, and single-match tickets, while also supporting service and retention of existing accounts. This role works under the direction of the Director of Ticketing and plays a key role in building the club's fan base by delivering exceptional customer experience from the first point of contact through long-term account stewardship.
Primary Responsibilities
• Offer a full menu of seating opportunities across all ticket packages, including season tickets, packages, single-match tickets, and group tickets.
• Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
• Prospect and cultivate new sales leads through creative lead generation methods and follow up on leads provided by club partner organizations.
• Effectively use the club's CRM to maintain accurate records of all client and prospect interactions.
• Effectively use the club's ticketing platform to describe and select available seat locations for patrons and transact the point of sale in the system.
• Set and conduct in-stadium and out-of-office sales appointments.
• Assist with managing and stewarding existing season ticket members to enhance customer service and retention.
• Serve as a main point of contact for general ticket inquiries received through inbound phone calls, email, and social media.
• Handle a high volume of outbound and inbound phone calls and emails to support pipeline development.
• Participate and contribute to weekly sales meetings and training sessions.
• Work in conjunction with club staff and MLS NEXT Pro league staff to promote and generate sales on all events while providing a great fan experience.
• Assist with any administrative ticket functions.
• Meet and exceed established activity standards (calls made, appointments set) and individual and team sales revenue goals.
• Work in unison with the marketing, partnerships, and community teams to implement department goals.
• Maintain an up-to-date awareness of MLS, MLS NEXT Pro, and sports trends, statistics, strategies, and activities.
• Assist with the development, coordination, and implementation of game day activities as needed.
• Provide the highest standards of customer service to every client and potential client.
• Perform other duties as assigned by the Director of Ticketing[SG1] .
Minimum Qualifications
• Bachelor's degree or equivalent professional experience.
• 1-2 years of sales experience preferred.
• Excellent professional verbal and written communication skills.
• Ability to learn and master software programs, including CRM and ticketing platforms.
• Must be proficient in MS Word, Excel, PowerPoint, and Outlook.
• Must be willing to work flexible hours, including nights, weekends, holidays, and match days.
• Must be willing to travel when necessary.
• Must pass pre-employment screens.
Preferred Qualifications
• Prior experience in a professional or collegiate sports ticket sales environment.
• Experience playing or knowledge of the professional soccer landscape.
• Bilingual proficiency in English and Spanish.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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