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Director Of Ticketing Jobs (NOW HIRING)

Nascar

Director, Ticket Operations

Ridgeway, VA · On-site

This position leads the planning, execution, and continuous improvement of ticket operations, ticketing systems, event readiness, and customer service delivery. The Director partners closely with ...

AEG

Director, Ticket Operations

Ridgeway, VA · On-site

This position leads the planning, execution, and continuous improvement of ticket operations, ticketing systems, event readiness, and customer service delivery. The Director partners closely with ...

AEG

Director, Ticket Operations

Salt Lake City, UT · On-site

This pivotal role is responsible for managing all aspects of ticketing operations for athletic and live events while contributing to the overall success of the organization. The Director manages all ...

Unifi Aviation, LLC

Ticketing Agent

Lihue, HI

Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. * Direct ...

AEG

Ticketing Operations Manager

Omaha, NE · On-site

Working closely with the Director of Ticket Sales and cross-functional departments, this individual will help build and optimize the operational foundation of the ticketing department in a startup ...

Birmingham Jefferson Co

Ticketing Manager

Birmingham, AL · On-site

$60 - $80/hr

SUMMARY/OBJECTIVE The Ticketing Manager works directly with the Director of Ticketing to support daily ticketing operations for events at BJCC facilities, including but not limited to Legacy Arena ...

National Association of latino Arts and Cultures

$100 - $125/hr

Associate Director of Visitor Experience & Ticketing Spoleto Festival USA is internationally recognized as America's premier performing arts festival. For 17 days and nights each spring, Spoleto ...

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Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

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Director Of Ticketing jobs near you
Infographic showing various Director Of Ticketing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director, VIP Ticketing & Experiences

Warner Music Group

Manhattan, NY • On-site

$100 - $125/hr

Other

Re-posted yesterday

Warner Music Group rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

42nd of 78 rated media

Job description

Job Title

Director, VIP Ticketing & Experiences

Responsibilities
  • Develop, sell, and execute VIP ticketing programs across a roster of artists.
  • Own the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement, ensuring each program is commercially successful and aligned with the artist’s vision.
  • Concept and develop VIP ticketing packages tailored to each artist and tour.
  • Own the P&L for VIP programs, including pricing strategy and forecasting.
  • Lead artist and management conversations to pitch, refine, and approve VIP offerings.
  • Design fan experiences that are operationally feasible and aligned with artist expectations.
  • Oversee execution planning, ensuring all VIP elements are clearly defined and delivered.
  • Provide ongoing ticketing updates, performance tracking, and sales reporting.
  • Manage financial settlements for shows in coordination with finance and tour teams.
  • Partner closely with tour logistics to ensure seamless on‑site execution.
  • Coordinate across internal teams, including production, creative, and operations, to bring programs to life.
Qualifications
  • Strategic and detail‑oriented, able to move from big‑picture concepting to on‑the‑ground execution.
  • Comfortable owning financial outcomes and making decisions that impact profitability.
  • Confident working directly with artists, managers, and agents.
  • Understanding of the pace and complexity of live touring environments.
  • Highly organized, able to manage multiple tours and timelines simultaneously.
  • Experience in VIP ticketing and experiences.
Preferred Qualifications
  • 7+ years of experience in VIP ticketing, touring, live events, or experiential programs.
  • Strong understanding of ticketing platforms and tour operations.
  • Experience building and managing P&Ls.
  • Familiarity with settlement processes for live events.
  • Existing relationships with artist teams, managers, or agencies.
Work Requirements

This position requires a minimum of 4 days per week in the office.

Compensation

Salary Range: $100,000 to $120,000 annually. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Equal Opportunity Employer

Warner Music Group is an Equal Opportunity Employer.

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