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Director Of Service Excellence Jobs (NOW HIRING)

Mosaic

Director of Service Excellence

Omaha, NE · On-site

Who We Are Looking For As our Director of Service Excellence, you will serve as a vital partner to our State and Local Services to People teams. Your mission is to ensure that our strategies to ...

RISE GROUP INC

Director of Service

Cranston, RI · On-site

The Director of Service is responsible for overseeing all service operations across multiple HVAC business units within the Southeastern Massachusetts and Rhode Island regions. This role drives ...

Chick-fil-A

Director of Service

Roxbury, MA · On-site

$60K - $72K/yr

Lastly, the daily pursuit of excellence at this location is imperative, appreciating what the team ... direct talent to appropriated areas of the business best suited to talented individuals ...

Lely

Director of Service Support

Director of Service Support Competency ... Customer and Service Excellence and Strategic Leadership Manager: President HR Responsibility:

Vultr

Director of Service Delivery

$145K - $160K/yr

... Director of Service Delivery to ensure the seamless execution of all post-sales service commitments ... excellence. This is a highly visible role in a high-growth technology company, which will require ...

Numotion

Director of Service Fulfillment

Baltimore, MD

$65K - $95K/yr

Director of Service Fulfillment leads and oversees efforts of field service technicians to assure effective repair services. Manages staff to meet company goals including targets for customer ...

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How much do director of service excellence jobs pay per year?

As of Jul 30, 2026, the average yearly pay for director of service excellence in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically managerial or executive roles such as Call Center Director or Service Operations Manager, with salaries often exceeding $80,000 annually. These positions require extensive experience, leadership skills, and knowledge of customer service systems and tools.

What jobs pay 500,000 a year in the US?

In the US, high-paying executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized medical professionals can earn $500,000 or more annually. Senior roles in finance, law, and technology, especially those with significant experience, bonuses, or stock options, may also reach or exceed this level of compensation.

What does a director of excellence do?

A Director of Service Excellence oversees the development and implementation of strategies to improve customer service quality and operational efficiency. They analyze performance metrics, lead teams, and ensure service standards align with organizational goals, often utilizing tools like customer feedback systems and quality management frameworks.

What is the highest paying job in healthcare management?

The highest paying roles in healthcare management include Chief Executive Officers (CEOs) of large healthcare organizations and Chief Medical Officers (CMOs), with salaries often exceeding $200,000 annually. These positions require extensive experience, leadership skills, and often advanced degrees such as an MBA or medical license.
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What cities are hiring for Director Of Service Excellence jobs? Cities with the most Director Of Service Excellence job openings:
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Director Of Service Excellence jobs near you
Infographic showing various Director Of Service Excellence job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

Director of Service Excellence

Mosaic

Omaha, NE • On-site

Full-time

Posted 19 days ago

Job description

Can data change a life? At Mosaic, we know it does.
Every number represents a voice. Every metric represents a breakthrough. Every adaptable process we build is a step toward giving someone a more meaningful life in a caring community.
We are Mosaic, and we are looking for a visionary, analytical, and deeply empathetic leader to join us as our Director of Service Excellence. Reporting directly to the VP of Service Excellence, you won't just look at dashboards-you will use data as a catalyst to relentlessly pursue opportunities that empower people.
If you believe that operational rigor and human compassion belong in the very same sentence, you belong here.
The Opportunity: Who We Are Looking For
As our Director of Service Excellence, you will serve as a vital partner to our State and Local Services to People teams. Your mission is to ensure that our strategies to elevate customer experience, satisfaction, and service quality are not just ideas, but measurable realities across the organization. You will design the future-ready frameworks and continuous improvement models that define what "excellence" looks like at Mosaic.
How You Will Make an Impact
  • Cultivate Continuous Improvement: You will collaborate and consult with Services to People leadership to build a culture obsessed with service excellence.
  • Own the Data Ecosystem: You will oversee the collection, consolidation, and validation of service excellence data across all states and service lines.
  • Translate Insights to Action: You will partner closely with local leaders to interpret metrics, spot service gaps, recommend key improvements, and facilitate data-driven discussions.
  • Lead Process & Project Excellence: You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget.
  • Streamline Workflows: You will employ best-practice change management and process improvement methodologies to reduce variability and streamline workflows.
  • Standardize Systems: You will collaborate with network teams to ensure optimal use of our electronic record system, creating accurate, complete, and replicate data.
  • Champion Best Practices: You will develop tools and maintain resources, driving adoption through active training, documentation, and the cultivation of Communities of Practice.

Commitment to Mosaic Values:
At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.
What You Bring to "One Mosaic"
We operate with a commitment to belonging, connection, faithfulness, and grit. Beyond your resume, you are someone who pays fierce attention to detail, possesses an entrepreneurial self-motivation, and can seamlessly translate financial and operational data into strategic decisions.
Your Background:
  • Education: Bachelor's degree in a related field is required (a Master's degree is preferred).
  • Experience: A minimum of three years of relevant work experience, with specific, proven experience in facilitating data availability and analysis.
  • Leadership Style: Ready to internalize and actively demonstrate Mosaic's 7 Essential Practices of Leadership.
  • Operational Readiness: Exceptional skill in team management, the ability to read financial reports, adapt to changing demands, work independently, and drive as required for the role.

Are You Ready to Lead with Grit and Purpose?
At Mosaic, we work together as one cohesive team to ensure the people we support have a voice to share their needs and advocate for their rights. If you are a strategic thinker who wants their day job to leave a lasting legacy, we want to hear from you.
Apply today and help us shape the future of service excellence.

Apply