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Director Of Service Excellence Jobs (NOW HIRING)

Allied Universal

Director of Service

Farmingdale, NJ

$120K - $170K/yr

The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company's long-term growth objectives ...

Allied Universal

Director of Service

Secaucus, NJ

$120K - $170K/yr

The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company's long-term growth objectives ...

React Health Holdings, LLC

Director of Service

Dublin, OH · On-site

$125K - $150K/yr

Director of Service FULL-TIME/PART-TIME : Full Time LOCATION: Dublin, OH React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting ...

Vultr

Director of Service Delivery

$145K - $160K/yr

... Director of Service Delivery to ensure the seamless execution of all post-sales service commitments ... excellence. This is a highly visible role in a high-growth technology company, which will require ...

Generac

Sr. Director of Service Operations

Sussex, WI · On-site

The Senior Director of Service Operations - Data Centers is accountable for the enterprise-wide ... Operational Excellence & Scale * Provide executive oversight of 24/7 service operations, supporting ...

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How much do director of service excellence jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director of service excellence in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite executives often earn $500,000 or more annually. Certain specialized medical professionals, successful entrepreneurs, and top-tier legal partners can also reach this compensation level, especially with bonuses, stock options, or profit sharing. The role of a Director of Service Excellence typically does not reach this salary range but may earn six-figure salaries depending on the industry and company size.

What does a director of excellence do?

A director of service excellence oversees the development and implementation of strategies to improve customer service quality and operational efficiency within an organization. They analyze performance metrics, lead teams, and ensure service standards align with company goals, often utilizing tools like customer feedback systems and quality management frameworks.

What jobs pay $10,000 a month without a degree?

Roles such as sales managers, real estate brokers, and certain skilled trades like electricians or plumbers can earn $10,000 or more monthly without a formal degree, often requiring experience, certifications, or licenses. High-level service or management positions, including Director of Service Excellence, typically demand relevant experience and leadership skills rather than a degree alone.

What does a director of service excellence do?

A director of service excellence oversees customer service strategies and initiatives to improve client satisfaction and operational efficiency. They analyze service metrics, lead teams, implement quality standards, and often use tools like customer feedback systems to drive continuous improvement.
More about Director Of Service Excellence jobs
What cities are hiring for Director Of Service Excellence jobs? Cities with the most Director Of Service Excellence job openings:
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What job categories do people searching Director Of Service Excellence jobs look for? The top searched job categories for Director Of Service Excellence jobs are:
Director Of Service Excellence jobs near you
Infographic showing various Director Of Service Excellence job openings in the United States as of June 2026, with employment types broken down into 19% Full Time, 79% Part Time, 1% Temporary, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.
Director of Service

Director of Service

Peace of Mind Technologies LLC

Manhattan, NY • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

New York
Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department. This role is responsible for driving operational excellence, increasing client retention, improving profitability, and building a high-performing service team.
About the Role
This is a leadership position for someone who understands how to:
  • Run a service department as a business unit
  • Improve recurring revenue and contract retention
  • Implement KPIs and accountability systems
  • Elevate client experience
  • Develop technicians into strong client-facing professionals

You will oversee service operations, field execution, client communication, and continuous improvement initiatives while building a culture of urgency, ownership, and exceptional service delivery.
About Us
Peace of Mind Technologies, LLC (POM) is New York's premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM's diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
Responsibilities
Strategic Leadership & Department Growth
  • Lead and scale the low-voltage service department as a profit center.
  • Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency.
  • Establish, track, and report weekly KPIs (response time, first-time fix rate, billable utilization, contract renewal rate, margins, etc.).
  • Improve service contract profitability and increase recurring service revenue.
  • Identify operational inefficiencies and implement process improvements.
  • Develop and enforce departmental SOPs, policies, and service standards.
  • Collaborate with Sales and Operations to support long-term client relationships and upsell opportunities.

Client Retention & Experience
  • Own the overall client service experience from first call through resolution.
  • Drive proactive communication and transparency with clients.
  • Implement retention strategies that increase renewal rates and client satisfaction.
  • Conduct client site visits to strengthen relationships and uncover service opportunities.
  • Ensure service documentation, reporting, and billing accuracy align with customer contracts (S&W, SLAs, etc.).
  • Oversee escalations and ensure rapid, professional resolution of issues.

Operational Execution
  • Oversee incoming service requests and ensure proper triage and escalation.
  • Manage ticket creation, scheduling, dispatch, and case lifecycle tracking.
  • Ensure timely documentation of field updates and case progress.
  • Verify and approve service work orders and billing against contract scope.
  • Monitor technician performance, utilization, and response times.
  • Oversee equipment repair coordination and vendor relationships.

Team Development & Accountability
  • Recruit, train, and retain high-performing service technicians.
  • Develop a culture of urgency, accountability, and client-first thinking.
  • Conduct regular performance reviews and coaching sessions.
  • Provide ongoing technical and customer service training.
  • Foster a learning environment focused on professional growth.
  • Build bench strength to support department scalability.

Desired Skills and Experience
  • 5-10 years of experience managing a low-voltage service department (AV, security, access control, surveillance, networking).
  • Proven experience increasing client retention and improving service profitability.
  • Strong understanding of service contracts (S&W), SLAs, and recurring revenue models.
  • Experience implementing KPIs and managing service performance metrics.
  • Proficiency in service management platforms (ServiceTrade experience a plus).
  • Solid technical knowledge of low-voltage systems including AV integration, access control, video surveillance, and network infrastructure.
  • Strong leadership, communication, and conflict resolution skills.
  • Ability to manage multiple priorities while maintaining operational control.
  • Prior field installation or project management experience preferred.
  • Bachelor's degree

Does this sound like you?
Benefits Include:
  • $120,000 - $140,000 annual salary
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Voluntary Disability Insurance
  • 401k plan with matching contribution
  • Generous paid-time-off policy
  • Pre-tax Commuter Benefit

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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