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Director Of Service Excellence Jobs (NOW HIRING)

Allied Universal

Director of Service

Farmingdale, NJ

$120K - $170K/yr

The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company's long-term growth objectives ...

Medica

Director of IT Service Excellence

Minnetonka, MN · On-site

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Director, Tech Service Excellence is accountable for leading the ...

GroupeSEB

$140K - $185K/yr

What we will achieve together As the Director of Service Operations, you will provide strategic and ... excellence, and ensuring peak performance across all functions. A key responsibility will be to ...

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How much do director of service excellence jobs pay per year?

As of Jun 16, 2026, the average yearly pay for director of service excellence in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In the US, high-level executive roles such as CEOs, CFOs, and other C-suite executives often earn $500,000 or more annually. Certain specialized medical professionals, successful entrepreneurs, and top-tier legal partners can also reach this compensation level, especially with bonuses, stock options, or profit sharing. The role of a Director of Service Excellence typically does not reach this salary range but may earn six-figure salaries depending on the industry and company size.

What does a director of excellence do?

A director of service excellence oversees the development and implementation of strategies to improve customer service quality and operational efficiency within an organization. They analyze performance metrics, lead teams, and ensure service standards align with company goals, often utilizing tools like customer feedback systems and quality management frameworks.

What jobs pay $10,000 a month without a degree?

Roles such as sales managers, real estate brokers, and certain skilled trades like electricians or plumbers can earn $10,000 or more monthly without a formal degree, often requiring experience, certifications, or licenses. High-level service or management positions, including Director of Service Excellence, typically demand relevant experience and leadership skills rather than a degree alone.

What does a director of service excellence do?

A director of service excellence oversees customer service strategies and initiatives to improve client satisfaction and operational efficiency. They analyze service metrics, lead teams, implement quality standards, and often use tools like customer feedback systems to drive continuous improvement.
More about Director Of Service Excellence jobs
What cities are hiring for Director Of Service Excellence jobs? Cities with the most Director Of Service Excellence job openings:
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What job categories do people searching Director Of Service Excellence jobs look for? The top searched job categories for Director Of Service Excellence jobs are:
Director Of Service Excellence jobs near you
Infographic showing various Director Of Service Excellence job openings in the United States as of June 2026, with employment types broken down into 19% Full Time, 79% Part Time, 1% Temporary, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

Director of Service

Erling Sales And Service Llc

Hutto, TX • On-site

Full-time

Posted 13 days ago

Job description

JOB DESCRIPTION
Erling is seeking an experienced and driven Director of Service to lead and grow our Fuel/EV Service, Regulatory Compliance, and Car Wash Service divisions. This leadership role is responsible for developing high-performing teams, delivering exceptional customer service, driving operational excellence, and ensuring the financial success of multiple service business units.
The Director of Service will play a critical role in advancing Erling's mission by leading service operations across Texas, supporting our technicians in the field, building strong customer relationships, and driving profitable growth. This role requires a hands-on leader who is equally comfortable coaching front line employees, engaging with key customer stakeholders, and making strategic business decisions. This role will report directly to our VP of Sales & Service.
WHO WE ARE
Erling is a family-owned company dedicated to delivering exceptional service solutions to our customers. Our focus is on equipping, building, repairing, and maintaining retail facilities for operators of convenience stores and related types of business. Our core expertise is with fuel systems however we are expanding our offerings to provide a broad range of equipment, installation, repairs, and maintenance of the mechanical systems in these facilities. Our market is roughly the eastern half of Texas. We have delivered double-digit annual revenue growth for over fifteen years and expect that to continue going forward. We are privately held.
We attract and retain people who had the following traits before joining our company: they are inherently hard working, they are hands-on get involved people, they pay attention to details and focus on doing the job right, they are constantly thinking about how to improve their work, they display good manners and know how to get along with other people. We operate in an "earned trust" work environment, which is to say we trust employees and expect they will deliver excellent results with minimal supervision. We are data driven and primarily utilize data to improve our performance. We have recently completed a new corporate office in Hutto, TX to accommodate future growth.
A PREVIEW OF YOUR DAY TO DAY
  • Recruit, mentor, and retain top talent while fostering a culture of accountability, safety, teamwork, and continuous improvement.
  • Ensure consistent delivery of high-quality service across Fuel & EV Service, Regulatory Compliance, and Car Wash Service operations.
  • Establish and monitor key performance indicators (KPIs) related to service quality, customer satisfaction, safety, productivity, and profitability.
  • Drive continuous improvement initiatives that enhance efficiency, responsiveness, and customer experience.
  • Partner with field teams to solve operational challenges and remove barriers to success.
  • Own and manage the profit and loss performance of the service organization.
  • Identify opportunities for revenue growth, margin improvement, and operational efficiencies.
  • Monitor financial performance and implement corrective actions as needed to achieve business objectives.
  • Build and maintain strong relationships with customers ranging from field-level contacts to senior executive stakeholders.
  • Serve as a trusted advisor and escalation point for key customer accounts.
  • Ensure service commitments are consistently met while identifying opportunities to expand customer partnerships.
  • Represent Erling with professionalism and integrity in all customer interactions.
  • Collaborate with executive leadership to establish strategic priorities and growth initiatives.
  • Evaluate market trends, customer needs, and competitive dynamics to identify opportunities for growth.
  • Champion a strong safety culture across all service operations.
  • Ensure compliance with applicable regulatory requirements, industry standards, and company policies.
  • Promote operational discipline and risk management throughout the organization.

WHAT YOU WILL NEED TO SUCCEED
  • Leader first, manager second.
  • High-energy, self-motivated, and committed to achieving results.
  • Willing to work the hours necessary to support customers, employees, and business objectives.
  • Comfortable traveling regularly throughout Texas to support field operations and regional offices.
  • Strong business acumen and financial literacy.
  • Excellent communication and relationship-building skills.
  • Ability to connect equally well with field technicians, supervisors, customer site personnel, and executive leadership teams.

TOP REASONS WHY EMPLOYEES RECOMMEND ERLING
  • Great culture with a close-knit team
  • Work where your performance makes a real difference
  • Opportunity for career and personal development
  • Be part of a fast-paced growth company
  • Competitive salary and benefits
  • New Corporate office in Hutto/Round Rock market

QUALIFICATIONS
  • Proven success leading and developing service organizations, technical teams, or commercial service operations.
  • Demonstrated leadership experience with a track record of building successful teams and developing future leaders.
  • Prior P&L responsibility with measurable business results.
  • Strong understanding of service delivery, operational performance, and customer satisfaction.
  • Experience leading field-based service organizations with multiple locations or territories.
  • Ability to work with a CRM, ERP, as well as understand Microsoft Office software.
  • Ability to balance strategic leadership with hands-on operational involvement.
  • Must pass a background check and drug screen prior to employment

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