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Director Of Service Excellence Jobs (NOW HIRING)

Socket.dev

Director of Business Development

Orlando, FL · On-site

$110 - $150/hr

Customer service excellence * Strong organizational skills * Ability to influence without authority * Data-driven decision making * Public speaking confidence * Adaptability and problem-solving ...

OMAHA ZOO GROUP

Director of Guest Services

Omaha, NE · On-site

$85K/yr

The Director develops and executes strategies that elevate the guest experience, strengthen member engagement, optimize revenue performance, and build a culture of service excellence. This leader ...

Comtech LLC

Director of Nursing

Lake Charles, LA · On-site

$80 - $100/hr

Role: Interim Director of Nursing (DON) Location: Lake Charles, LA Position Type: Interim ... Foster a culture of patient safety, teamwork, accountability, and service excellence. * Collaborate ...

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How much do director of service excellence jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director of service excellence in the United States is $127,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $150,500.00 per year, depending on experience, location, and employer.
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Director Of Service Excellence jobs near you
Infographic showing various Director Of Service Excellence job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $127,543 per year, or $61.3 per hour.

Director of Services

Marriott

Hilton Head Island, SC

Full-time

Re-posted 8 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

Ensures compliance with all housekeeping policies, standards and procedures.

Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.

Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints effectively.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Empowers employees to provide excellent customer service.

Develops goals and expectations for direct report managers.

Celebrates successes and publicly recognizes the contributions of team members.

Reviews employee satisfaction results to identify and address employee problems or concerns.

Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

Ensures property policies are administered fairly and consistently.

Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Establishes goals and objectives for all areas of responsibility.

Directs staff to strive for continuous improvement in all areas of responsibility.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Manages employee progressive discipline procedures for areas of responsibility.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures employees are treated fairly and equitably.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Employment Type: FULL_TIME

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