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Director Of Rooms Operations Jobs (NOW HIRING)

StepStone Hospitality

GA · On-site

Lead and oversee all Rooms Division operations, including Front Office and Housekeeping, ensuring the highest standards of guest service, cleanliness, and overall product quality are consistently ...

Biltmore Company

The Hotel Director of Rooms Operations is a member of the Village Hotel's Leadership Team and oversees all day-to-day operations of the rooms related departments to include front office, housekeeping ...

New

Schulte Companies

Director of Rooms

Wilmington, NC · On-site

Planning strategic Front Desk and Housekeeping operations * Setting and achieving rooms' goals and ... a Director or above at a similar size and type of hotel * Bachelor's Degree in Hospitality ...

Auberge Collection

Director of Rooms

Washington, CT · On-site

Manage the day-to-day operations of the rooms division, overseeing front office, housekeeping, and guest services to ensure a smooth and efficient operation. * Implement and uphold high standards of ...

Kimpton Hotels

Director of Rooms

Bozeman, MT

What You'll Do As the Director of Rooms you'll be responsible for providing quality guest service ... You'll lead all Front Office and Housekeeping operations (Housekeeping, Front Desk, PBX, Concierge ...

Heihotels

Director of Rooms

Anaheim, CA · On-site

$120K - $130K/yr

As a member of the Executive Committee for the property, the Director of Rooms is expected to help ... Knowledge of hotel operations, including marketing plans, security and safety programs, personnel ...

Marriott International

Director of Rooms

Woodinville, WA · On-site

$95K - $120K/yr

Direct day-to-day staffing requirements, plan and assign work and establish performance and ... Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.

Franchise Location

Director of Rooms

Woodinville, WA · On-site

$95K - $120K/yr

Direct day-to-day staffing requirements, plan and assign work and establish performance and ... Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.

Aman Group

Director of Rooms - Aman New York

New York, NY · On-site

$145K - $170K/yr

Role The Director of Rooms is responsible for the leadership and overall performance of the Rooms ... Lead the daily operation of the Front Office, Housekeeping, Guest Experience, and will support the ...

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Director Of Rooms Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of rooms operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director of rooms operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Rooms Operations vs Front Office Manager?

AspectDirector Of Rooms OperationsFront Office Manager
CredentialsHospitality management degree, experience in hotel operationsHospitality or hotel management background, experience in front desk operations
Work EnvironmentOversees multiple departments within the rooms division, strategic planningManages front desk, reservations, guest services on a daily basis
Employer & Industry UsageLuxury and large hotels, resort chainsHotels, resorts, hospitality establishments
Search & Comparison IntentUnderstanding high-level management roles in rooms divisionManaging guest services and front desk operations

The Director Of Rooms Operations oversees the entire rooms division, including guest services, housekeeping, and front desk, focusing on strategic management. The Front Office Manager handles daily front desk operations and guest interactions. While both roles require hospitality experience, the Director Of Rooms Operations has a broader scope and higher-level responsibilities.

What are some common challenges faced by a director of rooms operations, and how can they be effectively managed?

A Director of Rooms Operations often encounters challenges such as balancing guest satisfaction with operational efficiency, managing a large and diverse team, and ensuring consistent standards across housekeeping, front desk, and guest services. Effective management involves strong communication skills, hands-on leadership, and the ability to adapt quickly to peak periods or unexpected issues. Regular training, clear delegation, and fostering collaboration between departments help ensure smooth operations and high guest satisfaction.

What are the key skills and qualifications needed to thrive as a director of rooms operations, and why are they important?

To thrive as a Director Of Rooms Operations, you need strong leadership, in-depth knowledge of hotel operations, and a background in hospitality management, typically supported by a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), housekeeping software, and industry-standard certifications like CHA (Certified Hotel Administrator) is highly valuable. Exceptional interpersonal skills, problem-solving abilities, and a focus on guest satisfaction help distinguish top performers in this role. These competencies ensure seamless operations, optimal guest experiences, and effective team management within the hotel's rooms division.

What does a director of rooms operations do?

A Director of Rooms Operations is responsible for overseeing the daily operations of the front office, housekeeping, and guest services departments in a hotel or resort. They ensure that guests receive high-quality service throughout their stay by managing staff, coordinating room assignments, and handling guest concerns. This role also involves budgeting, staff training, and implementing procedures to improve efficiency and guest satisfaction. Ultimately, the Director of Rooms Operations plays a key role in maintaining the hotel's standards and reputation.
More about Director Of Rooms Operations jobs
What cities are hiring for Director Of Rooms Operations jobs? Cities with the most Director Of Rooms Operations job openings:
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Director Of Rooms Operations jobs near you
Infographic showing various Director Of Rooms Operations job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Rooms

StepStone Hospitality

GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the Job


About the Company

StepStone Hospitality, a premier hotel and restaurant management company driven by an unwavering commitment to excellence in every aspect of our operations. At StepStone Hospitality, our core mission is to understand the unique goals of each owner and consistently surpass their expectations. Through tailored operating strategies that complement investment objectives, we continuously enhance the value of our clients' assets.


About the Role

StepStone Hospitality is seeking a motivated, hands-on, and detail-oriented Director of Rooms to lead Front Office and Housekeeping operations at the Crowne Plaza North Augusta. This is a fast-paced, high-impact role ideal for a hospitality leader who is passionate about driving guest satisfaction, operational excellence, and team performance.


You will work closely with the General Manager and department leaders to ensure consistent execution of brand standards, elevate the guest experience, and drive results through strong leadership, accountability, and collaboration across all rooms-related functions.


What You’ll Do

  • Lead and oversee all Rooms Division operations, including Front Office and Housekeeping, ensuring the highest standards of guest service, cleanliness, and overall product quality are consistently delivered.
  • Drive financial performance by achieving budgeted revenues and controlling expenses across Rooms departments, while identifying opportunities to maximize profitability and operational efficiency.
  • Develop and execute short- and long-term operational and financial strategies for the Rooms Division that align with the overall goals and performance objectives of the hotel.
  • Partner with the General Manager and Executive Team in the preparation and management of the annual budget, including forecasting, labor planning, and expense management.
  • Continuously elevate guest satisfaction scores by implementing service-driven initiatives, leveraging guest feedback, and developing team members to deliver exceptional and consistent guest experiences.
  • Establish, implement, and enforce standard operating procedures across Front Office and Housekeeping, ensuring compliance with brand standards, safety protocols, and company policies.
  • Maintain strong controls over financial processes, including credit procedures, cash handling, and security of hotel assets, while ensuring guest and employee safety remains a top priority.
  • Act as a highly visible leader, proactively engaging with guests during peak periods, resolving concerns in real time, and ensuring service recovery is handled professionally and effectively.
  • Analyze key performance metrics (e.g., guest satisfaction scores, cleanliness scores, labor productivity, and operational KPIs) to identify trends, address gaps, and drive continuous improvement.
  • Collaborate closely with Sales, Engineering, and Food & Beverage teams to ensure seamless communication, operational alignment, and an elevated overall guest experience.
  • Lead recruitment, training, coaching, and performance management efforts within the Rooms Division, building a high-performing, accountable, and service-driven team culture.
  • Utilize hotel systems and technology (e.g., PMS, labor management, and reporting tools) to support operational efficiency, reporting accuracy, and data-driven decision-making


What We’re Looking For

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent experience)
  • Minimum of 3–5+ years of progressive leadership experience in hotel operations, with a strong focus on Front Office and Housekeeping
  • Strong understanding of hotel operations, including guest services, housekeeping standards, and rooms division performance
  • Proven ability to drive guest satisfaction scores, cleanliness scores, and overall service quality
  • Experience managing labor, controlling costs, and contributing to budget planning and financial performance
  • Comfortable using data and metrics (e.g., GSS scores, cleanliness audits, KPIs) to drive decision-making and performance improvement
  • Highly visible, hands-on leadership style with a strong presence in daily operations
  • Experience training, coaching, and developing team members, including supervisors and department leaders
  • Strong attention to detail with a focus on maintaining brand standards and operational consistency
  • Ability to effectively resolve guest concerns in real time and lead service recovery efforts
  • Strong communication and collaboration skills across departments (Front Office, Housekeeping, Engineering, Sales, F&B)
  • Experience working directly with ownership and senior leadership, providing updates on performance and operational initiatives
  • Experience with hotel systems such as Opera, labor management tools, and reporting platforms
  • Ability to manage multiple priorities in a fast-paced, high-volume environment
  • Experience with property improvement plans, renovations, or hotel transitions is a plus
  • Prior experience with IHG-branded properties is preferred


Why StepStone?

At StepStone Hospitality, we believe in fostering a collaborative and growth-oriented environment. This is your opportunity to bring your expertise to a company that values both strategic thinking and hands-on execution.


Ready to Join Us?

For confidential inquiries or to submit your resume, apply via LinkedIn or email Corney Garnett, Director of Human Resources, at Cgarnett@stepstonehospitality.com.


We are an Equal Opportunity Employer.

Apply