ZipRecruiter

Log In

1

Director Of Rooms Operations Jobs (NOW HIRING)

Graves Hospitality

Director of Rooms

Minneapolis, MN · On-site

$95K/yr

Up to $95,000 plus bonus Position Summary The Director of Rooms provides strategic leadership and operational oversight for the hotel's Rooms Division, including Housekeeping, Laundry, Guest Services ...

Corecruitment

Be Seen First

Director of Rooms

Nashville, TN · On-site

$120K - $130K/yr

Director of Rooms Location: Nashville, TN Salary: $120,000 - $130,000 (Negotiable depending on ... The successful candidate will oversee the daily operation of the Rooms Division, ensuring the ...

Corecruitment

Be Seen First

Director of Rooms

Nashville, TN · On-site

$120K - $130K/yr

Director of Rooms Location: Nashville, TN Salary: $120,000 - $130,000 (Negotiable depending on ... The successful candidate will oversee the daily operation of the Rooms Division, ensuring the ...

Lore Group

Director Of Rooms

Washington, DC

$125K - $135K/yr

This role is ideal for a hands-on leader who is passionate about hospitality, team development, operational excellence, and creating memorable guest experiences. The Director of Rooms will be ...

Charlestowne Hotels

Director of Rooms

Lake Forest, IL

$85K - $100K/yr

The Director of Rooms is directly responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments. The Director of Rooms will oversee the ...

Gurney's Inn Resort & Spa

Director of Rooms

Montauk, NY · On-site

$140K - $150K/yr

The Director of Rooms is a senior leadership role responsible for overseeing all aspects of room operations, including Housekeeping, Front Office, Guest Services, and related support services. A ...

Schulte Companies

Director of Rooms

Fayetteville, AR · On-site

Planning strategic Front Desk and Housekeeping operations * Setting and achieving rooms' goals and ... a Director or above at a similar size and type of hotel * Bachelor's Degree in Hospitality ...

Sage Hospitality

Director of Rooms

Breckenridge, CO · On-site

Job Overview The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong ...

Sage Hospitality

Director of Rooms

Breckenridge, CO · On-site

$120K - $130K/yr

The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong financial ...

Little Rock Marriott

Director of Rooms

Little Rock, AR · On-site

$100K - $110K/yr

Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...

Sage Hospitality

Director of Rooms

Breckenridge, CO · On-site

$120K/yr

Job Overview The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong ...

Appellation Healdsburg

Director of Rooms

Healdsburg, CA · On-site

$120K - $140K/yr

... entire operations of front office, reservations, housekeeping, laundry and security for the ... The Rooms Division Director must demonstrate excellent leadership, communication (verbal and ...

next page

Showing results 1-20

All JobsOf Rooms Operations JobsDirector Of Rooms Operations Jobs

Director Of Rooms Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director of rooms operations jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director of rooms operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Of Rooms Operations vs Front Office Manager?

AspectDirector Of Rooms OperationsFront Office Manager
CredentialsHospitality management degree, experience in hotel operationsHospitality or hotel management background, experience in front desk operations
Work EnvironmentOversees multiple departments within the rooms division, strategic planningManages front desk, reservations, guest services on a daily basis
Employer & Industry UsageLuxury and large hotels, resort chainsHotels, resorts, hospitality establishments
Search & Comparison IntentUnderstanding high-level management roles in rooms divisionManaging guest services and front desk operations

The Director Of Rooms Operations oversees the entire rooms division, including guest services, housekeeping, and front desk, focusing on strategic management. The Front Office Manager handles daily front desk operations and guest interactions. While both roles require hospitality experience, the Director Of Rooms Operations has a broader scope and higher-level responsibilities.

Is a director of operations a high position?

A Director of Rooms Operations is a high-level management role responsible for overseeing guest services, staff, and daily operations in a hospitality setting. It typically requires extensive experience, leadership skills, and often a background in hotel management or related fields, reflecting its seniority within an organization.

What are some common challenges faced by a Director of Rooms Operations, and how can they be effectively managed?

A Director of Rooms Operations often encounters challenges such as balancing guest satisfaction with operational efficiency, managing a large and diverse team, and ensuring consistent standards across housekeeping, front desk, and guest services. Effective management involves strong communication skills, hands-on leadership, and the ability to adapt quickly to peak periods or unexpected issues. Regular training, clear delegation, and fostering collaboration between departments help ensure smooth operations and high guest satisfaction.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager, who oversees all hotel operations and can earn a six-figure salary depending on the property's size and location. Other high-paying roles include Director of Rooms Operations and Executive Chef, especially in luxury hotels, but the General Manager usually holds the top compensation level.

What are the key skills and qualifications needed to thrive as a Director Of Rooms Operations, and why are they important?

To thrive as a Director Of Rooms Operations, you need strong leadership, in-depth knowledge of hotel operations, and a background in hospitality management, typically supported by a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), housekeeping software, and industry-standard certifications like CHA (Certified Hotel Administrator) is highly valuable. Exceptional interpersonal skills, problem-solving abilities, and a focus on guest satisfaction help distinguish top performers in this role. These competencies ensure seamless operations, optimal guest experiences, and effective team management within the hotel's rooms division.

What does a Director of Rooms Operations do?

A Director of Rooms Operations is responsible for overseeing the daily operations of the front office, housekeeping, and guest services departments in a hotel or resort. They ensure that guests receive high-quality service throughout their stay by managing staff, coordinating room assignments, and handling guest concerns. This role also involves budgeting, staff training, and implementing procedures to improve efficiency and guest satisfaction. Ultimately, the Director of Rooms Operations plays a key role in maintaining the hotel's standards and reputation.

What is the highest paying job in hospitality management?

In hospitality management, the highest paying roles are typically executive positions such as General Manager of luxury hotels or resort CEOs, with salaries often exceeding six figures. Other high-paying roles include Director of Rooms Operations and Vice President of Hospitality, which require extensive experience, leadership skills, and industry knowledge.

What does a director of room operations do?

A director of room operations oversees the daily functions of a hotel's front office, housekeeping, and guest services departments. They ensure high service standards, manage staff, and optimize operational efficiency to enhance guest satisfaction. Strong leadership, communication skills, and knowledge of hospitality management systems are essential for this role.
More about Director Of Rooms Operations jobs
What cities are hiring for Director Of Rooms Operations jobs? Cities with the most Director Of Rooms Operations job openings:
What states have the most Director Of Rooms Operations jobs? States with the most job openings for Director Of Rooms Operations jobs include:
What job categories do people searching Director Of Rooms Operations jobs look for? The top searched job categories for Director Of Rooms Operations jobs are:
Director Of Rooms Operations jobs near you
Infographic showing various Director Of Rooms Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Rooms/Operations

The Bellevue Hotel

Philadelphia, PA • On-site

Full-time

Posted 19 days ago

Job description

Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation-designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Condé Nast Traveler's 2025 Readers' Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.
Overview
The Director of Rooms/Operations is responsible for the leadership and performance of Front Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands-on operational leadership with high service standards, strong team engagement, and disciplined execution.
Responsibilities
  • Focus on front office operation, including training, scheduling, daily duties, etc.
  • Tour the operating departments, daily making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
  • Oversee and assist in the Highgate Hotel's budget process as required.
  • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily by using the A/P process.
  • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
  • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
  • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
  • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
  • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
  • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
  • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
  • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
  • Be in the public areas during peak times, greeting guests and offering assistance as needed.
  • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
  • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
  • Complete required corporate training modules, and become certified to train those as required.
  • Ensure that all scheduled meetings take place on the property.
  • Supervise all F&B personnel.
  • Respond to guest complaints in a timely manner.
  • Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
  • Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
  • Work with other Executive Committee members and keep them informed of F&B issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention in the F&B department.
  • Prepare and submit required reports in a timely manner.
  • Organize and conduct department meetings on a regular basis.
  • Monitor quality of service and product.
  • Cooperate in menu planning and preparation.
  • Ensure timely purchase of F&B items, within budget allocation.
  • Oversee operations of the employee cafeteria.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Ensure departmental compliance with SOP's.
  • Ensure the training of department heads on SOP's, report preparation, technical job tasks.
  • Attend and/or conduct departmental and hotel training (CARE, One to One), etc.
  • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
  • Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
  • Ensure overall guest satisfaction.

Qualifications
  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Apply