The Director of Rooms/Operations is responsible for the leadership and performance of F ront Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to ...
The Director of Rooms/Operations is responsible for the leadership and performance of F ront Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to ...
Overview The Director of Rooms/Operations is responsible for the leadership and performance of F ront Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay.
Overview The Director of Rooms/Operations is responsible for the leadership and performance of F ront Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay.
Assists Rooms Leaders in developing, approving, and maintaining compliance with all policies and procedures for the successful operation of the Rooms Division. * Provides direction, coaching, and ...
Assists Rooms Leaders in developing, approving, and maintaining compliance with all policies and procedures for the successful operation of the Rooms Division. * Provides direction, coaching, and ...
Assists Rooms Leaders in developing, approving, and maintaining compliance with all policies and procedures for the successful operation of the Rooms Division. * Provides direction, coaching, and ...
Quick apply
Assists Rooms Leaders in developing, approving, and maintaining compliance with all policies and procedures for the successful operation of the Rooms Division. * Provides direction, coaching, and ...
Director of Rooms
Minneapolis, MN · On-site
$95K/yr
Up to $95,000 plus bonus Position Summary The Director of Rooms provides strategic leadership and operational oversight for the hotel's Rooms Division, including Housekeeping, Laundry, Guest Services ...
Director of Rooms
Minneapolis, MN · On-site
$95K/yr
Up to $95,000 plus bonus Position Summary The Director of Rooms provides strategic leadership and operational oversight for the hotel's Rooms Division, including Housekeeping, Laundry, Guest Services ...
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Director of Rooms
Nashville, TN · On-site
$120K - $130K/yr
Director of Rooms Location: Nashville, TN Salary: $120,000 - $130,000 (Negotiable depending on ... The successful candidate will oversee the daily operation of the Rooms Division, ensuring the ...
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Director of Rooms
Nashville, TN · On-site
$120K - $130K/yr
Director of Rooms Location: Nashville, TN Salary: $120,000 - $130,000 (Negotiable depending on ... The successful candidate will oversee the daily operation of the Rooms Division, ensuring the ...
Director of Rooms
Lake Forest, IL · On-site
$85K - $100K/yr
The Director of Rooms is directly responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments. The Director of Rooms will oversee the ...
Director of Rooms
Lake Forest, IL · On-site
$85K - $100K/yr
The Director of Rooms is directly responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments. The Director of Rooms will oversee the ...
Director of Rooms
$100K - $110K/yr
Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...
Director of Rooms
$100K - $110K/yr
Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...
Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...
Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...
This leader serves as the operational quarterback of the hotel, ensuring seamless guest experiences ... The Director of Rooms must be a proven leader in a full-service hotel environment with a track ...
This leader serves as the operational quarterback of the hotel, ensuring seamless guest experiences ... The Director of Rooms must be a proven leader in a full-service hotel environment with a track ...
Director of Rooms
Fayetteville, AR · On-site
Planning strategic Front Desk and Housekeeping operations * Setting and achieving rooms' goals and ... a Director or above at a similar size and type of hotel * Bachelor's Degree in Hospitality ...
Director of Rooms
Fayetteville, AR · On-site
Planning strategic Front Desk and Housekeeping operations * Setting and achieving rooms' goals and ... a Director or above at a similar size and type of hotel * Bachelor's Degree in Hospitality ...
DIrector of Rooms
Pottsboro, TX · On-site
The Director of Rooms is a senior leadership position responsible for the overall operation, performance, and strategic direction of the Resort's Rooms Division. This position oversees the Front ...
New
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DIrector of Rooms
Pottsboro, TX · On-site
The Director of Rooms is a senior leadership position responsible for the overall operation, performance, and strategic direction of the Resort's Rooms Division. This position oversees the Front ...
New
Director of Rooms
Breckenridge, CO · On-site
Job Overview The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong ...
Director of Rooms
Breckenridge, CO · On-site
Job Overview The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong ...
Director of Rooms
Honolulu, HI · On-site
$100K - $110K/yr
Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...
Quick apply
Director of Rooms
Honolulu, HI · On-site
$100K - $110K/yr
Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...
Director of Rooms
Breckenridge, CO · On-site
$120K/yr
Job Overview The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong ...
Director of Rooms
Breckenridge, CO · On-site
$120K/yr
Job Overview The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong ...
Director of Rooms
Las Vegas, NV · On-site
Overview The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications and Reservations in an ...
Director of Rooms
Las Vegas, NV · On-site
Overview The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications and Reservations in an ...
Director of Rooms
Honolulu, HI · On-site
$100K - $110K/yr
Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...
Director of Rooms
Honolulu, HI · On-site
$100K - $110K/yr
Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...
Director of Rooms
$100K - $110K/yr
Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...
Director of Rooms
$100K - $110K/yr
Hotel discounts at Crescent-managed properties across North America What You'll Be Doing The Director of Rooms is responsible for leading the daily operations of the Rooms Division, including Front ...
Director of Rooms
Peachtree Corners, GA · On-site
... Director of Rooms to join our team and oversee all Rooms Division operations in a dynamic, guest ... Oversee room inventory, cleanliness standards, departmental staffing, budgeting, and operational ...
Director of Rooms
Peachtree Corners, GA · On-site
... Director of Rooms to join our team and oversee all Rooms Division operations in a dynamic, guest ... Oversee room inventory, cleanliness standards, departmental staffing, budgeting, and operational ...
GA · On-site
Lead and oversee all Rooms Division operations, including Front Office and Housekeeping, ensuring the highest standards of guest service, cleanliness, and overall product quality are consistently ...
GA · On-site
Lead and oversee all Rooms Division operations, including Front Office and Housekeeping, ensuring the highest standards of guest service, cleanliness, and overall product quality are consistently ...
Director Of Rooms Operations information
See salary details
$34K - $47.2K
4% of jobs
$47.2K - $60.5K
8% of jobs
$60.5K - $73.7K
11% of jobs
$75.8K is the 25th percentile. Wages below this are outliers.
$73.7K - $86.9K
12% of jobs
$86.9K - $100.1K
14% of jobs
The median wage is $101.9K / yr.
$100.1K - $113.4K
12% of jobs
$113.4K - $126.6K
13% of jobs
$129.9K is the 75th percentile. Wages above this are outliers.
$126.6K - $139.8K
9% of jobs
$139.8K - $153K
9% of jobs
$153K - $166.3K
5% of jobs
$166.3K - $179.5K
3% of jobs
$34K
$107.7K
$179.5K
How much do director of rooms operations jobs pay per year?
What is the difference between Director Of Rooms Operations vs Front Office Manager?
| Aspect | Director Of Rooms Operations | Front Office Manager |
|---|---|---|
| Credentials | Hospitality management degree, experience in hotel operations | Hospitality or hotel management background, experience in front desk operations |
| Work Environment | Oversees multiple departments within the rooms division, strategic planning | Manages front desk, reservations, guest services on a daily basis |
| Employer & Industry Usage | Luxury and large hotels, resort chains | Hotels, resorts, hospitality establishments |
| Search & Comparison Intent | Understanding high-level management roles in rooms division | Managing guest services and front desk operations |
The Director Of Rooms Operations oversees the entire rooms division, including guest services, housekeeping, and front desk, focusing on strategic management. The Front Office Manager handles daily front desk operations and guest interactions. While both roles require hospitality experience, the Director Of Rooms Operations has a broader scope and higher-level responsibilities.
Is a director of operations a high position?
What are some common challenges faced by a Director of Rooms Operations, and how can they be effectively managed?
What is the highest paid position in a hotel?
What are the key skills and qualifications needed to thrive as a Director Of Rooms Operations, and why are they important?
What does a Director of Rooms Operations do?
What is the highest paying job in hospitality management?
What does a director of room operations do?

Highgate Hotels rating
6.4
Based on 52 frontline employees who took The Breakroom Quiz
52nd of 108 rated hotels
Job description
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation—designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Condé Nast Traveler’s 2025 Readers’ Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.
The Director of Rooms/Operations is responsible for the leadership and performance of Front Office and Housekeeping, ensuring an exceptional guest experience at every stage of the stay. Reporting to the General Manager, this role combines hands-on operational leadership with high service standards, strong team engagement, and disciplined execution.
- Focus on front office operation, including training, scheduling, daily duties, etc.
- Tour the operating departments, daily making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, M.I.D.s and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the Highgate Hotel’s budget process as required.
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
- On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
- Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
- Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- Complete required corporate training modules, and become certified to train those as required.
- Ensure that all scheduled meetings take place on the property.
- Supervise all F&B personnel.
- Respond to guest complaints in a timely manner.
- Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.
- Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
- Work with other Executive Committee members and keep them informed of F&B issues as they arise.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
- Coordinate and monitor all phases of Loss Prevention in the F&B department.
- Prepare and submit required reports in a timely manner.
- Organize and conduct department meetings on a regular basis.
- Monitor quality of service and product.
- Cooperate in menu planning and preparation.
- Ensure timely purchase of F&B items, within budget allocation.
- Oversee operations of the employee cafeteria.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure departmental compliance with SOP’s.
- Ensure the training of department heads on SOP’s, report preparation, technical job tasks.
- Attend and/or conduct departmental and hotel training (CARE, One to One), etc.
- Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
- Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
- Ensure overall guest satisfaction.
- At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
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About Highgate Hotels
Sourced by ZipRecruiter
Highgate Hotels, based in New York, NY, US, is a preeminent real estate investment and hospitality management firm with a substantial presence in the hospitality industry. Founded in the 1980s, Highgate has grown to manage over 160 hotels around the world, providing comprehensive hospitality services including hotel operations, asset management, and project management. Their portfolio includes an array of upscale, luxury, and budget hotels, extending their services across various market segments in the hospitality industry. Highgate commits to its mission of delivering superior returns for owners and investors while providing eclectic experiences for guests.
Industry
Hospitality services
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1988