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Director Of Rooms Operations Jobs (NOW HIRING)

Stonebridge Companies

Director of Rooms

Seattle, WA · On-site

The Director of Rooms oversees the day-to-day and long-term operations of all rooms-related departments, ensuring exceptional guest experiences and efficient collaboration between teams. This role ...

Stonebridge Companies

Director of Rooms

Seattle, WA

The Director of Rooms oversees the day-to-day and long-term operations of all rooms-related departments, ensuring exceptional guest experiences and efficient collaboration between teams. This role ...

Omni Hotels & Resorts

Director of Rooms

Dallas, TX · On-site

The Director of Rooms is responsible for the performance of the Rooms Division, including Front ... Functions as the strategic business leader of the property's Rooms Operations; areas of ...

Little Rock Marriott

Director of Rooms

Little Rock, AR · On-site

$100K - $110K/yr

Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...

Little Rock Marriott

Director of Rooms

Little Rock, AR · On-site

$100K - $110K/yr

Oversee all aspects of rooms division operations, including front desk, reservations, guest ... Director of Rooms. Join our team and be part of a journey filled with success, growth, and ...

Viceroy Park Avenue

Director of Rooms

Manhattan, NY

The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications and Reservations in an attentive ...

Viceroy Park Avenue

Director of Rooms

Manhattan, NY

The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications and Reservations in an attentive ...

Stonebridge Companies

Director of Rooms Location: Brooklyn, NYC FLSA: Exempt Status: Full Time Reports to: General ... This role works closely with the General Manager to maintain operational efficiency, exceeding ...

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Director Of Rooms Operations information

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$34K

$107.7K

$179.5K

How much do director of rooms operations jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director of rooms operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of rooms operations do?

A Director of Rooms Operations is responsible for overseeing the daily operations of the front office, housekeeping, and guest services departments in a hotel or resort. They ensure that guests receive high-quality service throughout their stay by managing staff, coordinating room assignments, and handling guest concerns. This role also involves budgeting, staff training, and implementing procedures to improve efficiency and guest satisfaction. Ultimately, the Director of Rooms Operations plays a key role in maintaining the hotel's standards and reputation.

What are the key skills and qualifications needed to thrive as a director of rooms operations, and why are they important?

To thrive as a Director Of Rooms Operations, you need strong leadership, in-depth knowledge of hotel operations, and a background in hospitality management, typically supported by a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), housekeeping software, and industry-standard certifications like CHA (Certified Hotel Administrator) is highly valuable. Exceptional interpersonal skills, problem-solving abilities, and a focus on guest satisfaction help distinguish top performers in this role. These competencies ensure seamless operations, optimal guest experiences, and effective team management within the hotel's rooms division.

What are some common challenges faced by a director of rooms operations, and how can they be effectively managed?

A Director of Rooms Operations often encounters challenges such as balancing guest satisfaction with operational efficiency, managing a large and diverse team, and ensuring consistent standards across housekeeping, front desk, and guest services. Effective management involves strong communication skills, hands-on leadership, and the ability to adapt quickly to peak periods or unexpected issues. Regular training, clear delegation, and fostering collaboration between departments help ensure smooth operations and high guest satisfaction.

What is the difference between Director Of Rooms Operations vs Front Office Manager?

AspectDirector Of Rooms OperationsFront Office Manager
CredentialsHospitality management degree, experience in hotel operationsHospitality or hotel management background, experience in front desk operations
Work EnvironmentOversees multiple departments within the rooms division, strategic planningManages front desk, reservations, guest services on a daily basis
Employer & Industry UsageLuxury and large hotels, resort chainsHotels, resorts, hospitality establishments
Search & Comparison IntentUnderstanding high-level management roles in rooms divisionManaging guest services and front desk operations

The Director Of Rooms Operations oversees the entire rooms division, including guest services, housekeeping, and front desk, focusing on strategic management. The Front Office Manager handles daily front desk operations and guest interactions. While both roles require hospitality experience, the Director Of Rooms Operations has a broader scope and higher-level responsibilities.

How much does a director of rooms operations make?

A director of rooms operations typically earns between $70,000 and $150,000 annually, depending on the size and location of the property, level of experience, and certifications. In larger hotels or resorts, salaries tend to be higher, and leadership skills in guest services and staff management are essential for compensation levels.
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Cities with the most Director Of Rooms Operations job openings:

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Director Of Rooms Operations jobs near you
Infographic showing various Director Of Rooms Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Rooms

Pocono Summit, PA • On-site

Kalahari Resorts & Conventions
Traveler Accommodation • 1 - 5K employees

5.9

Company rating: 5.9 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

66th of 108 rated hotels

Recommended by students

Respectful managers

Uninterrupted breaks

Learn more about Kalahari Resorts & Conventionsexternal

Other

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Join the Kalahari Experience

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities, treating people like family and creating spaces where everyone feels valued.


Now Hiring: Director of Rooms

Kalahari Resorts & Conventions is seeking a Director of Rooms. The Director of Rooms Division will oversee the operation of the Front Office, Housekeeping, and Security. They will work closely with the General Manager (and or AGM) on special projects and assignments. Responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service. The Rooms Division Director is responsible for maximizing guest service scores and opportunities within the Division. This position will be on the Executive Committee. As a leader, you’ll bring our Promise to life—supporting associates, inspiring teamwork, and delivering unforgettable guest experiences.


This leader will play a key role in stabilizing operations, developing department leaders, and driving strategic improvements across the Rooms Division. Success in this role is measured not only by operational performance but also by the growth of leaders within the division, guest satisfaction, associate retention, and the ability to motivate teams to consistently deliver on Kalahari’s service standards.


At Kalahari, strong leaders support their teams at every level. This is a hands-on leadership role where the Director of Rooms sets the tone for accountability, collaboration, and continuous improvement—someone willing to step in alongside their teams when needed while spending much of the week mentoring leaders, solving operational challenges, and ensuring the division is aligned with brand standards and a Kalahari-first mindset.


What You’ll Do:

  • Oversee Rooms Operations & Guest Experience – Manage front office, housekeeping, laundry, reservations, and guest services to ensure high-quality service and guest satisfaction.
  • Develop Leaders & Strengthen the Division – Mentor, coach, and develop department leaders while building a culture of accountability, professional growth, and team collaboration.
  • Lead & Develop Staff – Hire, train, and guide department managers and team members while maintaining standards, safety, and compliance.
  • Manage Performance & Technology – Control budgets, optimize occupancy and revenue metrics, and oversee property systems to support efficient operations and readiness for disruptions.
  • Drive Solutions & Operational Improvement – Approach challenges with persistence and creativity, working through operational issues until the right solutions are identified and implemented.


What We’re Looking For:

  • 5 years of progressive hotel/resort experience in full-service properties over 500 rooms.
  • Extensive Rooms Division experience in Housekeeping and Front Desk.
  • Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
  • A leadership style rooted in collaboration, respect, and service to others
  • A strong focus on leadership development, team stabilization, and strategic planning across large operational teams.
  • A solutions-oriented mindset with the ability to move quickly on operational challenges while keeping teams motivated and accountable to brand standards.
  • A professional yet energetic leadership style that balances accountability with mentorship and inspires teams to perform at a high level.


Why Kalahari?

  • Career growth with promotion from within
  • Comprehensive benefits (401k, health, vision, dental)
  • Discounts, perks, and education assistance


Be part of something extraordinary. Apply today and help us Lead with Love.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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