Director Of Risk Management Jobs in Rochester, NY

Position Summary

At WECO, the sales team is the engine that drives the global reach of our contract manufacturing solutions. We’re seeking a qualified Director of Sales who can help keep this engine running with their own sales skills as well as leadership of a team of driven sales representatives and customer service representatives. We’re looking for an experienced leader who has strong negotiating skills — someone with a successful track record who can inspire the same performance in others. The role demands a leader who has a sharp mind and an ability to coach, advise, motivate, or replace sales representatives while building and maintaining a high-performance team. We also need an individual that is a strong team player.

This position will oversee and lead the activities of the teams of the Sales and Customer Service departments.

Duties and Responsibilities

• Manages Customer Service and Sales teams and day-to-day operations of departments.
• Participates in direct sales activities, establishing, developing, maintaining and nurturing relationships with key clients and generating leads.
• Participates in customer facing activities such as sales calls with customers.
• Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers.
• Fully utilizes the company’s CRM
• Tracks and analyzes sales statistics and customer service metrics based on key quantitative metrics.
• Reviews and analyzes sales and operational records and reports.
• Identifies and analyzes customer preferences to properly direct sales efforts.
• Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.
• Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
• Makes data-informed decisions to drive performance and resource allocation.
• Prepares sales budget and required forecasts; monitors and approves expenses.
• Provides leadership to the sales and customer service teams.
• Hires, trains, motivates and advises regional and local sales managers, Customer Relationship Managers and staff to ensure quotas are met and a timely flow of communication with the customer is on-going.
• Oversees and directs performance of the sales team, conducting performance evaluations that are timely and constructive.
• Identifies emerging markets to find new sales opportunities.
• Defines and executes territory sales plans, organizing and overseeing the schedules, territories, and performance of regional and local sales managers.
• Sets sales quotas and goals.
• Performs other duties as assigned.

Position Qualifications

• Bachelor’s degree in Business, Business Administration, or related field,
• OR Comparable record of sales leadership experience required.
• At least 8 years of experience working in an industrial manufacturing environment and at least 5 years of experience in sales required.
• Experience selling precision machined products and/or sheet metal fabrication products, including experience with CNC Lathe, Mill, Vertical, Horizontal, and Wire EDM machines to produce machined component parts that weigh between 1 and 10 pounds preferred; and lasers, turrets, press brakes, welding and finishing operations to produce sheet metal fabrications.

Knowledge, Skills, and Abilities

• Experience with ODOO CRM preferred.
• Experience with “Paperless Parts” quoting software preferred.
• Ability to work and function in a team environment
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with proven negotiation skills.
• Proven record of success with the entire sales process, from planning to closing.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to travel.
• Strong understanding of government agencies and aerospace and defense work as well as industrial sales.
• Knowledge of various materials such as Steel, Aluminum, Titanium, Stainless Steel, Inconel, Hastelloy, copper, and brass.
• Be able to read blueprints and understand GD&T.
• Have a strong understanding of the market and be able to identify sales opportunities in the region.
• Familiarity with NIST scores.