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Director Of Membership Development Jobs (NOW HIRING)

YMCA

Director of Membership

Honolulu, HI · On-site

$55K - $65K/yr

The Director of Membership leads all membership operations, sales, engagement, retention, and ... Membership Development * Develop and implement annual membership growth, retention, and engagement ...

YMCA

Senior Director of Membership

Oakland, CA · On-site

$38.46 - $45.67/hr

The Downtown Oakland YMCA is seeking a Senior Director of Membership to join a high-performing ... Relationships will be developed with collaborating community partners. WORK ENVIRONMENT & PHYSICAL ...

YMCA

Senior Director of Membership

Oakland, CA

$80K - $95K/yr

The Downtown Oakland YMCA is seeking a Senior Director of Membership to join a high-performing ... membership development, strategic leadership, and staff supervision -- ready to bring that ...

PragerU

Director of Membership Growth

Los Angeles, CA · On-site

$100K - $125K/yr

The Director, Membership Programs will collaborate closely with leadership and cross-functional ... Comfortable working cross-functionally with executive leadership, design, development, and database ...

PragerU

Director of Membership Growth

Los Angeles, CA · On-site

$100K - $125K/yr

The Director, Membership Programs will collaborate closely with leadership and cross-functional ... Comfortable working cross-functionally with executive leadership, design, development, and database ...

AEG

Director of Membership Services

Greenville, SC · On-site

... development, sponsorship placement and program management, event activation, hospitality, media ... The Director of Membership Services is responsible for leading all season ticket member service ...

Troon

Director of Membership & Marketing

Toccoa, GA · On-site

The Director of Membership & Marketing leads the prospecting, sales, and onboarding/connection ... Drives the content development and facilitates production of all membership related materials ...

Troon

Membership Relations Director

Kankakee, IL · On-site

$60K/yr

Responsible for the development, production and delivery of a next generation Membership Book ... Member Relations Director may experience various types of weather including Sunshine, Heat, Rain ...

Dallas Museum of Art

Director of Memberships

Dallas, TX · On-site

The Director of Membership leads the strategy and comprehensive plan for the DMA Membership Program ... membership, annual giving, fundraising, or related development roles, including supervisory or ...

Dallas Museum of Art

Director of Memberships

Dallas, TX · On-site

The Director of Membership leads the strategy and comprehensive plan for the DMA Membership Program ... membership, annual giving, fundraising, or related development roles, including supervisory or ...

YMCA

Assistant Director Of Membership

Newton, MA · On-site

$23 - $26/hr

You will work closely with the Membership Director to support day-to-day operations, staff ... Assists in the development of plans and implementation of new procedures and methods to achieve ...

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Director Of Membership Development information

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How much do director of membership development jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director of membership development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a Director of Membership Development, and how can they be effectively addressed?

A Director of Membership Development often encounters challenges such as retaining existing members while also driving new member acquisition. Balancing personalized outreach with scalable strategies and adapting to the evolving needs of the membership base are key hurdles. Effective solutions include leveraging data analytics to better understand member engagement, fostering strong relationships through consistent communication, and collaborating closely with marketing and event teams to provide valuable member experiences. Embracing feedback and staying informed about industry trends also play important roles in overcoming these challenges.

What is the difference between Director Of Membership Development vs Membership Coordinator?

AspectDirector Of Membership DevelopmentMembership Coordinator
ResponsibilitiesDevelops strategies to grow membership, builds partnerships, oversees membership programsHandles member inquiries, processes memberships, supports event registration
Required CredentialsBachelor's degree, experience in membership or sales, strong communication skillsHigh school diploma or equivalent, customer service experience, organizational skills
Work EnvironmentOffice setting, strategic planning meetings, industry eventsOffice or event settings, direct member interaction

The main difference is that the Director Of Membership Development focuses on strategic growth and partnership development, while the Membership Coordinator handles day-to-day member support and administrative tasks. The director role requires more experience and strategic planning skills, whereas the coordinator role is more operational and support-oriented.

What are the key skills and qualifications needed to thrive as a Director Of Membership Development, and why are they important?

To thrive as a Director Of Membership Development, you need expertise in membership strategy, sales, and relationship management, typically backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) software, data analytics tools, and membership management platforms is often required. Outstanding communication, leadership, and negotiation skills help foster member engagement and team effectiveness. These abilities are crucial for driving membership growth, retention, and overall organizational success.

What does a Director of Membership Development do?

A Director of Membership Development is responsible for creating and implementing strategies to attract, engage, and retain members within an organization. This role often involves overseeing membership recruitment campaigns, developing membership benefits, analyzing member data, and collaborating with other departments to enhance member experiences. The Director works to grow the organization's membership base and ensure members receive value from their association. Strong communication and leadership skills are essential for success in this position.
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Director Of Membership Development jobs near you
Director of Membership

Director of Membership

YMCA

Honolulu, HI • On-site

$55K - $65K/yr

Full-time

Posted 5 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,976 frontline employees who took The Breakroom Quiz

484th of 682 rated non-profit organizations

Job description

PAY RANGE:
$55,000 - $65,000 / Annually
POSITION SUMMARY:
The Director of Membership leads all membership operations, sales, engagement, retention, and customer service initiatives for the branch. This position is responsible for creating an exceptional member experience from initial inquiry through long-term membership retention. The Director of Membership oversees the Welcome Center, membership staff, member communications, volunteer engagement, and membership growth strategies.
The Director of Membership works under the supervision of the Executive Director and collaborates with branch leadership to advance the YMCA mission through membership development, relationship building, and community engagement.
ESSENTIAL FUNCTIONS:
Membership Development
  • Develop and implement annual membership growth, retention, and engagement plans.
  • Establish monthly membership goals and action plans.
  • Monitor membership trends, statistics, retention rates, and sales performance.
  • Develop and execute membership recruitment campaigns and promotions.
  • Generate and track membership leads and ensure timely follow-up.
  • Conduct tours and ensure effective membership sales processes.
  • Manage membership sales, transfers, cancellations, and terminations.
  • Develop and manage corporate memberships and community partnerships.
  • Coordinate member appreciation events and member engagement activities.
  • Oversee member satisfaction surveys and implement improvement plans.

Member Experience
  • Ensure prompt, professional, and friendly customer service.
  • Resolve member concerns, complaints, and service recovery situations.
  • Ensure all inquiries receive timely follow-up.
  • Develop member communication strategies including newsletters and outreach.
  • Work collaboratively with program departments to ensure seamless onboarding of new members.

Marketing and Community Engagement
  • Assist in branch marketing initiatives and membership promotions.
  • Represent the YMCA at community events, health fairs, and Chamber of Commerce functions.
  • Serve as a liaison to community organizations and partners.
  • Promote YMCA programs and services to prospective members.

Staff Leadership
  • Recruit, hire, train, supervise, and evaluate Welcome Center and Membership staff.
  • Ensure adequate staffing and scheduling.
  • Conduct staff development, coaching, and performance reviews.
  • Maintain staff certifications and training records.
  • Foster a culture of hospitality and relationship building.

Volunteer Development
  • Recruit, train, supervise, and recognize membership volunteers.
  • Coordinate volunteer onboarding and tracking.
  • Develop volunteer opportunities that enhance member engagement.

Fiscal Management
  • Develop and manage Membership Department budgets.
  • Monitor revenue goals and membership-related financial performance.
  • Produce reports and membership analytics.
  • Take corrective action on budget variances.

Annual Campaign and Financial Development
  • Participate in branch fundraising efforts and Annual Campaign.
  • Cultivate donor and volunteer relationships.
  • Support branch development initiatives.

Safety and Risk Management
  • Participates and attends all required abuse risk management training.
  • Adheres to standards & procedures related to managing high-risk activities and supervising youth.
  • Reports any suspicious, inappropriate behaviors and policy violations to the supervisor immediately and complies with mandated YMCA and State of Hawaii abuse reporting requirements.
  • Reinforces staff and volunteers to adhere to policies and procedures related to abuse risk.
  • Responds seriously and confidentially to reports of suspicious and inappropriate behaviors, and responds quickly to policy and procedure violations using the organization's progressive disciplinary procedures.
  • Complies with the YMCA and State of Hawaii abuse reporting requirements.
  • Performs other duties as assigned.

QUALIFICATIONS:
Education
  • Bachelor's degree in Business, Marketing, Recreation Management, Communications, or related field preferred.
  • High School Diploma or GED required.

Experience
  • Minimum 5 years of leadership experience in membership, sales, customer service, or related field.
  • Experience supervising staff and volunteers.
  • YMCA experience preferred.

Certifications
  • CPR/AED and First Aid required within the established YMCA timeframe.
  • TB clearance as required.

WHY THE Y?:
  • Free Y membership with employment
  • Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
  • Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment
The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.
*See job opportunities page for full details

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