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Director Of Membership Development Jobs (NOW HIRING)

YMCA of Greater Boston

Membership Coordinator

Needham, MA · On-site

$22 - $25/hr

... Director in prospecting, administrative membership duties and training and development of the Welcome Center staff team. The Membership Coordinator must focus on excellence in every aspect of member ...

KSPS PBS

Director of Development

Spokane, WA · On-site

Reporting to the President and General Manager, the Director of Development leads an eight-person team responsible for membership, major giving, corporate underwriting, and development operations.

KSPS PBS

Director of Development

Spokane, WA

Reporting to the President and General Manager, the Director of Development leads an eight-person team responsible for membership, major giving, corporate underwriting, and development operations.

Novin Development

Director of Development

Walnut Creek, CA · On-site

$150K - $175K/yr

We're looking for a confident, entrepreneurial, and self-motivated Director of Development to join our team. The role demands drive, flexibility, and a proactive attitude to successfully manage ...

WHYY INC

Director of Advancement

Philadelphia, PA · On-site

Based in State College, Pennsylvania, the Director of Advancement will build and lead a ... Development Recruit, hire, and manage a new advancement team supporting major gifts, membership ...

Penobscot Bay YMCA

Director of Development

Rockport, ME

$70K - $100K/yr

As a key member of our executive team, the Director of Development will lead all fundraising and ... Family Membership Included - Enjoy a complimentary family membership and access to the programs ...

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How much do director of membership development jobs pay per year?

As of Jul 19, 2026, the average yearly pay for director of membership development in the United States is $82,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,500.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a Director of Membership Development, and how can they be effectively addressed?

A Director of Membership Development often encounters challenges such as retaining existing members while also driving new member acquisition. Balancing personalized outreach with scalable strategies and adapting to the evolving needs of the membership base are key hurdles. Effective solutions include leveraging data analytics to better understand member engagement, fostering strong relationships through consistent communication, and collaborating closely with marketing and event teams to provide valuable member experiences. Embracing feedback and staying informed about industry trends also play important roles in overcoming these challenges.

What is the difference between Director Of Membership Development vs Membership Coordinator?

AspectDirector Of Membership DevelopmentMembership Coordinator
ResponsibilitiesDevelops strategies to grow membership, builds partnerships, oversees membership programsHandles member inquiries, processes memberships, supports event registration
Required CredentialsBachelor's degree, experience in membership or sales, strong communication skillsHigh school diploma or equivalent, customer service experience, organizational skills
Work EnvironmentOffice setting, strategic planning meetings, industry eventsOffice or event settings, direct member interaction

The main difference is that the Director Of Membership Development focuses on strategic growth and partnership development, while the Membership Coordinator handles day-to-day member support and administrative tasks. The director role requires more experience and strategic planning skills, whereas the coordinator role is more operational and support-oriented.

What are the key skills and qualifications needed to thrive as a Director Of Membership Development, and why are they important?

To thrive as a Director Of Membership Development, you need expertise in membership strategy, sales, and relationship management, typically backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) software, data analytics tools, and membership management platforms is often required. Outstanding communication, leadership, and negotiation skills help foster member engagement and team effectiveness. These abilities are crucial for driving membership growth, retention, and overall organizational success.

What does a Director of Membership Development do?

A Director of Membership Development is responsible for creating and implementing strategies to attract, engage, and retain members within an organization. This role often involves overseeing membership recruitment campaigns, developing membership benefits, analyzing member data, and collaborating with other departments to enhance member experiences. The Director works to grow the organization's membership base and ensure members receive value from their association. Strong communication and leadership skills are essential for success in this position.
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Director Of Membership Development jobs near you
Membership Coordinator

Membership Coordinator

YMCA of Greater Boston

Needham, MA • On-site

$22 - $25/hr

Full-time

Re-posted 20 days ago

YMCA Of Greater Boston rating

5.2

Company rating: 5.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

625th of 710 rated non-profit organizations

Job description

Position Summary:
Under the direction of the Membership Director, the Membership Coordinator is responsible for providing exceptional customer service to members and program participants, promoting the benefits of membership to prospective members, assisting the Membership Director in prospecting, administrative membership duties and training and development of the Welcome Center staff team.
The Membership Coordinator must focus on excellence in every aspect of member services and training, working in constant collaboration with the Membership Director, Member services staff and Member Community Support Center team. 
Full time - hourly

Days: Tuesday-Saturday
Key Responsibilities:

The Membership Coordinator will drive success in the following areas of responsibility to support a strong Y experience and successful operation of the Welcome Center.

Customer Service and Experience:


       Listen to member needs and makes recommendations or provide solutions to improve their experience.

       Review feedback from members, follow ups, resolves issues and makes recommendations for improvement to leadership team.

       Manages general email and voicemail.  Promptly responds to inquiries, emails, and voicemails.  Proactively informs Membership Director and/or Leadership team of progress of communication.

       Assisting members to sign up for programs, classes, and YMCA services and events through systems provided i.e. Motion Vibe, Appointment King, Salesforce/Traction Rec, and others implemented.

       Provides 20 hours of customer facing direct service.  Utilize downtime for effectively to achieve additional tasks.

       Acts as support for shift coverage as needed during staff absences.


Membership Prospecting and Administration:


       Ensures accuracy of membership paperwork and forms, assists Membership Director with billing statements, accounts receivable outreach to collect on outstanding balances.

       Maintains orderly and functional workspace for the Welcome Center Team, ensuring all materials, paperwork and files are in good order.

Staff Development:


       Works with Membership Director to train and onboard new Welcome Center staff.

       Helps resolve scheduling issues with Membership Director.

       Provides feedback, guidance and coaching to desk staff to help grow their skills and quality of service to members.

       Reports all staff related successes and challenges to Membership Director.


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