Director Of Collections Jobs in Delaware (NOW HIRING)

This Risk Policy Sr Group Manager role operates within the Collections and Recovery Risk Policy team, reporting directly to the Group Head (Senior Collections Business Collections Risk Manager - SC/BCRM) within the USCC Risk Management organization. The Collections and Recovery Risk team’s mission is to help customers bring their current accounts or fairly resolve their debt. The Collections Policy team owns Policy and Strategy, and partners closely with the Operations and Technology teams on implementation and execution of strategy and controls to implement the owned risks within its business process. The position is accountable for management of complex/critical/large professional disciplinary areas, requiring a comprehensive understanding of multiple areas within the collection and recovery function and a deep understanding of applicable regulatory guidance and Citi’s internal policies. The role demands strong analytical skills, excellent communication, and negotiation with senior internal stakeholders and occasional external communication.

• Lead and develop a high‑performing risk analytics team of approximately 10+ analysts, providing inspiring leadership, strategic guidance, and fostering a culture of excellence, efficiency, customer focus, and AI capability development.
• Oversee Management Control Assessment (MCA) and regulatory compliance: develop, implement, and manage comprehensive MCAs to ensure strict adherence to regulatory requirements and internal policies, identifying, measuring, monitoring, controlling, and reporting operational and compliance risks.
• Design and implement robust systemic control programs: create and execute a program for validating systemic controls, including evaluation of positive and negative scenarios, research, and disposition of potential control failures and risks identified by the team and other 1st and 2nd LOD monitoring functions.
• Strategically manage the issues portfolio: collaborate closely with issue‑management teams, legal, compliance, operations, risk, and other stakeholders; document issues, investigate root causes, develop and implement corrective action plans, and provide continuous oversight and escalation of emerging risks.
• Lead exam and audit response preparedness: direct the preparation of complete and accurate account‑level data sets for transaction testing in response to exam and audit requests, assessing regulatory and policy adherence, and engaging stakeholders to clarify needs and address potential exceptions.
• Drive strategic MIS transformation: provide strategic leadership to transform Management Information Systems processes, ensuring alignment with the overall Risk Management simplification and AI‑focused strategy.
• Define and execute risk management strategy: develop and articulate a clear vision, desired end state, and strategic roadmap to achieve critical risk‑management objectives and secure stakeholder support for successful delivery.

• Extensive leadership experience: minimum 15 years of progressive experience in risk strategy, analytics, and decision management, with a significant portion in leadership roles within complex and critical environments, specifically within the collections and recovery function.
• Advanced analytical and technical proficiency: strong technical background with expertise in data analysis and manipulation using tools such as SAS, SQL, and Hadoop.
• Strategic decision‑making in high‑risk environments: proven ability to make sound, strategic decisions in high‑risk scenarios by expertly assessing complex situations based on available data, experience, intuition, and judgment.
• Exceptional project and program management: demonstrated success in leading and managing complex projects and initiatives from inception to successful completion, ensuring alignment with strategic objectives.
• Superior stakeholder engagement and negotiation: highly adept at interfacing, influencing, and negotiating with diverse levels of senior management and critical stakeholders across Risk, Operations, and Product functions.
• Deep domain expertise: comprehensive knowledge of consumer risk management credit cycle processes, with a strong emphasis on collections, and in‑depth understanding of applicable regulatory guidance and Citi’s internal policies relevant to collections and recovery.

• Required: Bachelor’s degree in a quantitative field such as Economics, Statistics, Engineering, Operations Research, Business Finance, or Mathematics.
• Preferred: Master’s degree in a relevant quantitative field.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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