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Director Of Client Outcomes Jobs (NOW HIRING)

Deca Analytics

Director of Client Services

San Juan, PR · On-site

... outcomes. This position is first and foremost a people leadership role. Success depends on the ... The Director of Client Services operates with a high degree of autonomy, judgment, and discretion ...

Corpay

Director of Client Services

Louisville, KY · On-site

What We Need Corpay is currently looking to hire a Director of Client Services within our Client ... Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.

corpay

Director of Client Services

Louisville, KY · Remote

What We Need Corpay is currently looking to hire a Director of Client Services within our Client ... Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.

Blink UX

Director of Client Relations

New York, NY · On-site

$130K - $200K/yr

We're growing fast-and we're looking for a high-performing, hunter-minded Director of Client Relations to help us accelerate that growth. Have you served as a Trusted Advisor to executive ...

Blink UX

Director of Client Relations

New York, NY · Remote

$165K - $200K/yr

We're growing fast--and we're looking for a high-performing, hunter-minded Director of Client Relations to help us accelerate that growth. Have you served as a Trusted Advisor to executive ...

Blink UX

Director of Client Relations

Atlanta, GA

$130K - $200K/yr

We're growing fast-and we're looking for a high-performing, hunter-minded Director of Client Relations to help us accelerate that growth. Have you served as a Trusted Advisor to executive ...

Blink UX

Director of Client Relations

Boston, MA

$130K - $200K/yr

We're growing fast-and we're looking for a high-performing, hunter-minded Director of Client Relations to help us accelerate that growth. Have you served as a Trusted Advisor to executive ...

Care Indeed

Director of Client Services

Menlo Park, CA · On-site

$129K - $148K/yr

DIRECTOR OF CLIENT SERVICES Non-Medical / Private Duty Home Care • Reports to CEO • Full-Time, Exempt THE ROLE You're the CEO's right hand on operations--the person who keeps the business running.

aires

Director of Client Development

San Francisco, CA · On-site

The overall purpose of the Director of Client Development position is to contribute to the cash flow and profitability of the company by servicing existing accounts and developing new business in a ...

Care Indeed

Director of Client Services

Campbell, CA · On-site

$129K - $148K/yr

DIRECTOR OF CLIENT SERVICES Non-Medical / Private Duty Home Care • Reports to CEO • Full-Time, Exempt THE ROLE You're the CEO's right hand on operations--the person who keeps the business running.

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Director Of Client Outcomes information

How does a Director Of Client Outcomes typically collaborate with cross-functional teams to ensure client success?

A Director Of Client Outcomes works closely with departments such as sales, product development, customer support, and implementation teams to create a cohesive client experience. They often act as a liaison, translating client needs into actionable strategies and ensuring all teams are aligned on client objectives. Regular meetings, joint planning sessions, and transparent communication are essential to proactively address challenges and drive positive results. This collaborative approach not only enhances client satisfaction but also fosters a culture of continuous improvement across the organization.

What is the difference between Director Of Client Outcomes vs Client Success Manager?

AspectDirector Of Client OutcomesClient Success Manager
ResponsibilitiesOversees overall client satisfaction, develops strategies to improve outcomes, manages teamsManages individual client accounts, ensures client retention, provides support and training
Required CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in customer service or account management
Work EnvironmentStrategic, leadership-focused, often in managerial settingsOperational, client-facing, often in customer support or account teams

The Director Of Client Outcomes focuses on strategic leadership and overall client success initiatives, while the Client Success Manager handles day-to-day client relationships and support. Both roles aim to improve client satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Director Of Client Outcomes, and why are they important?

To thrive as a Director Of Client Outcomes, you need expertise in client relationship management, performance analysis, and a background in business or healthcare administration. Familiarity with CRM software, data analytics platforms, and project management tools is typically required, along with certifications in project management or process improvement (e.g., PMP, Lean Six Sigma). Exceptional leadership, strategic thinking, and communication skills enable you to drive client satisfaction and team alignment. These skills are crucial for delivering measurable results, optimizing client experiences, and achieving organizational objectives.

What is a Director of Client Outcomes?

A Director of Client Outcomes is a senior professional responsible for ensuring that clients achieve their desired results when using a company's products or services. This role involves overseeing client success teams, analyzing client feedback, and developing strategies to improve client satisfaction and retention. They work closely with stakeholders to align business offerings with client needs and measure the impact of services delivered. Their ultimate goal is to drive positive outcomes that foster long-term client relationships and business growth.
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Director Of Client Outcomes jobs near you
Infographic showing various Director Of Client Outcomes job openings in the United States as of June 2026, with employment types broken down into 34% Full Time, and 66% Part Time. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.
Director of Client Experience

Director of Client Experience

The Pinnacle Companies

Frisco, CO • On-site

$90K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

At The Pinnacle Companies, our success isn't just built on the homes we design, the properties we manage, or the services we provide - it's built on our people. We are a team driven by passion, collaboration, and a shared commitment to creating exceptional experiences. As a leader in the luxury vacation home industry, we specialize in architecture, construction, interior design, property management, and vacation rentals, but what sets us apart is our culture.
At Pinnacle, we believe in pushing boundaries, embracing challenges, and growing together. We balance professionalism with authenticity and confidence with humility. Our work is grounded in excellence, community, trust, and integrity; virtues that guide every decision we make and every relationship we build.
Not everyone is meant to work here and that's okay. Pinnacle is a place for people who take pride in their work, who bring their whole selves to the table, and who believe excellence and optimism aren't simple acts, but daily habits. We're looking for people who lean into challenges, own their outcomes, believe in the possible, and show up for their community.
If you're looking for a job, you'll find thousands. If you're looking for a place to grow, contribute, and push your own limits, you might belong here.
The question is simple: Are you someone who thrives where expectations are high, accountability is real, courage is celebrated, and relationships run deep? If so, we'd love to meet you.
The Role: As the Director of Client Experience, you will play a pivotal role in expanding Pinnacle's client base and strengthening the relationships that fuel our growth. Reporting directly to the EVP of Client Relations, you will be entrusted with cultivating meaningful connections, identifying opportunities, and creating client experiences that reflect Pinnacle's unwavering commitment to excellence. This role is not about transactions, it's about listening with care, advising with expertise, and fostering trust. We are looking for someone who is both detailed and personal, capable of balancing strategy with authentic, people-first engagement.
We are seeking someone who brings both detail and warmth, someone capable of balancing strategic thinking with authentic, people first engagement. Direct experience in luxury custom home building is essential, whether gained as a project manager, superintendent, or skilled tradesman. Your firsthand understanding of the craftsmanship, sequencing, field realities, and client expectations unique to high end residential construction will allow you to communicate with credibility, anticipate client needs, and guide them through a seamless and elevated experience.
Key Responsibilities:
  • Client Growth: Identify, engage, and secure new client opportunities across Pinnacle's portfolios, with a focus on long-term partnerships.
  • Site & Technical Engagement: Walk active construction sites with confidence, interpret plans and details, and engage knowledgeably with architects, project managers, and trade partners.
  • Relationship Building: Serve as a trusted partner, building deep and lasting connections rooted in trust and integrity.
  • Strategic Development: Partner with leadership to design and execute initiatives that align with Pinnacle's growth goals and embody our culture of excellence.
  • Market Insight: Monitor trends in construction, luxury real estate, design, and hospitality to position Pinnacle as an industry leader.
  • Collaboration: Work cross-functionally with architecture, construction, design, and lodging teams to deliver seamless client solutions.
  • Representation: Represent Pinnacle with professionalism and authenticity at client meetings, industry events, and networking opportunities.
  • Precision & Care: Maintain accurate records of client interactions, opportunities, and outcomes, ensuring both detail and personalization in every step.

Qualifications:
  • 3+ years experience working within a general contractor or design-build firm executing projects.
  • Working technical understanding of residential construction systems, including structural components, framing methods, building envelope assemblies, and MEP coordination, sufficient to evaluate design feasibility, remodeling constraints and cost/schedule impacts.
  • Significant background in client development, account management, or strategic partnerships, ideally tied to luxury or high-end projects.
  • Demonstrated ability to build trust with discerning clients and foster relationships that endure.
  • Strong communication and presentation skills, with a balance of detail orientation and personal warmth.
  • Track record of delivering growth and client satisfaction.
  • Collaborative leadership style, committed to strengthening community within teams and with clients.
  • Adaptability to client needs, with flexibility for travel, evenings, and weekends as required.

Why Join Us:
  • Be part of a culture that's professional, yet personal; bold, yet humble.
  • Work in an environment where your contributions directly enhance the lives of others.
  • Join a dynamic, forward-thinking team that values innovation and continuous improvement.
  • Embrace the joy and fulfillment of working with a close-knit team that's more family than colleagues.

What We Offer:
  • Compensation starts at $90,000 - $150,000 based on experience and skill level.
  • 3 weeks of Annual Paid Time Off.
  • Make a difference in the community with 16 Paid Volunteer hours, aligning with our ethos.
  • Comprehensive Medical and Wellness Benefits including a 100% Employer Paid Health Insurance plan, with options for Dental and Vision.
  • Employee Stock Ownership Program, allowing you to be part of our company's success.
  • Annual Team Trip To Mexico - Strengthen team bonds while creating unforgettable experiences.
  • A monthly cell phone reimbursement and mileage reimbursement when applicable.

Our businesses have been recognized locally and nationally including:
  • Outside Magazine's Top 50 Best Places To Work 2024
  • Inc. Magazine's Best in Business 2023
  • Builder Magazine's "America's Best Builder"
  • The NAHB's "Best in American Living"
  • Mountain Living's "List of Top Architects and Designers"
  • Summit Chamber's "Best Place To Work"
  • "Colorado Companies to Watch"

Apply