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Director Guest Experience Jobs (NOW HIRING)

Villatel

Director of Guest Experience

Orlando, FL · On-site

Your day begins with a broader view than most - not one property, but the full scope of Villatel's guest experience across both our Marriott Bonvoy units and independent vacation rental portfolio ...

Emerson College

Guest Experience Manager

Boston, MA · On-site

$19.50 - $22.25/hr

The Manager acts as the primary department manager as well as the direct liaison between OA external clients and the Guest Experience House Management staff. The primary responsibilities for the ...

Emerson College

Guest Experience Manager

Boston, MA

$19.50 - $22.25/hr

The Manager acts as the primary department manager as well as the direct liaison between OA external clients and the Guest Experience House Management staff. The primary responsibilities for the ...

Stash Talent Services

Guest Experience Manager

Kailua Kona, HI · On-site

$18.25 - $20.75/hr

Direct Hire Summary We are seeking a passionate and experienced Guest Experience Manager / Chief Butler to join our iconic luxury resort team on the breathtaking Big Island of Hawaii. He/She will be ...

The Wills Group

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

Dash-In

Guest Experience Supervisor

Indian Head, MD · On-site

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

The Wills Group

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

Splash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

Dash-In

Guest Experience Supervisor

La Plata, MD · On-site

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

Splash In

Guest Experience Supervisor

Indian Head, MD · On-site

$19.25 - $22/hr

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

Occasions Denver Inc

Guest Experience Manager

Englewood, CO · On-site

$65K - $75K/yr

This position is meant to grow into a director role with increasing levels of duties and performance-based pay. RESPONSIBILITIES Guest Experience Management: * Oversee and manage all aspects of front ...

Dash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $22/hr

Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager. Qualifications and Experience: * Minimum of 1 year in a supervisory or management role in a customer service ...

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Director Guest Experience information

See salary details

$35K

$80.3K

$114.5K

How much do director guest experience jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director guest experience in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of guest experience?

To thrive as a Director of Guest Experience, you need expertise in hospitality management, customer service strategy, and a bachelor's degree in hospitality or a related field. Familiarity with guest feedback platforms, CRM systems, and hospitality management software is typically required. Exceptional leadership, communication, and problem-solving abilities help you inspire teams and ensure consistently high guest satisfaction. These skills are crucial for creating memorable guest experiences and driving brand loyalty in a competitive hospitality environment.

What is the difference between Director Guest Experience vs Guest Services Manager?

AspectDirector Guest ExperienceGuest Services Manager
ResponsibilitiesOversees overall guest satisfaction strategies, manages multiple departments, develops guest experience initiativesManages daily guest interactions, supervises front-line staff, handles guest complaints
Required CredentialsBachelor's degree in hospitality, business, or related field; experience in guest experience rolesHigh school diploma or equivalent; experience in guest services or hospitality
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFront-line customer service, daily guest interactions, staff supervision

The main difference is that the Director Guest Experience focuses on strategic oversight and improving overall guest satisfaction across the organization, while the Guest Services Manager handles daily operations and direct guest interactions. The director role involves higher-level planning and leadership, whereas the manager role is more hands-on with staff and guests.

How does a director of guest experience typically collaborate with other departments to enhance overall customer satisfaction?

A Director of Guest Experience works closely with teams such as operations, marketing, front desk, and housekeeping to ensure a seamless and memorable guest journey. They coordinate with these departments to align service standards, resolve guest issues promptly, and implement feedback-driven improvements. Regular meetings and cross-departmental training sessions are common, allowing the Director to advocate for the guest perspective while fostering a culture of hospitality throughout the organization.
More about Director Guest Experience jobs
What cities are hiring for Director Guest Experience jobs? Cities with the most Director Guest Experience job openings:
What are the most commonly searched types of Guest Experience jobs? The most popular types of Guest Experience jobs are:
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Director Guest Experience jobs near you
Infographic showing various Director Guest Experience job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Director of Guest Experience

Villatel

Orlando, FL • On-site

Full-time

Re-posted 11 days ago

Job description

Your day begins with a broader view than most - not one property, but the full scope of Villatel's guest experience across both our Marriott Bonvoy units and independent vacation rental portfolio - as you connect with team leads across operations, maintenance, and dispatch to align on priorities and get ahead of anything that could stand between a guest and an unforgettable stay. Throughout the morning, you're the steady, strategic presence your team relies on, whether that means exercising discretion on a complex booking, handling a guest escalation with calm confidence, or mentoring your managers to solve issues themselves, all while moving easily between the technology platforms unique to Marriott Bonvoy and those supporting our independent rentals. As the day continues, you shift into analysis - reviewing guest feedback trends, identifying where the team needs development, and preparing insights for executive leadership - turning every pattern you catch into a training opportunity or a process improvement that raises the bar resort-wide. By evening, you've touched every part of the guest journey without losing sight of the big picture, because at Villatel, exceptional experience starts with exceptional leadership.
JOB RESPONSIBILITIES:
  • Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings.
  • Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type.
  • Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests.
  • Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences.
  • Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types.
  • Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team.
  • Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests.
  • Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort.
  • Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training.
  • Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort.

QUALIFICATIONS:
  • Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams.
  • A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is highly preferred.
  • An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types.
  • Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds.
  • Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management.
  • Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests.
  • Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort.
  • Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests. High School Diploma or equivalent required.
  • Associate or bachelor's degree in hospitality management, business administration, or a related field

is strongly preferred.
  • Willingness to work variable hours, including evenings, weekends, and holidays, to effectively lead the team and accommodate the needs of guests and the operational demands of the resort property.

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