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Director End User Jobs (NOW HIRING)

Jobtailor

WI · On-site

$20.50 - $26/hr

Translate business-unit needs into strategic plans with the Executive Director of End User Services * Build and maintain SLA dashboards, tools, and metrics * Cultivate customer relationships to ...

New

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $120K/yr

This role requires hands-on end-user support, proactive issue resolution, and ownership of ... and wants to make a direct impact on mission-critical operations within a high-performance ...

ActioNet

End User Project Manager

Rockville, MD · On-site

$305K/yr

Description End User Project Manager (Rockville, MD) Position Overview The BPA Call Project Manager ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

Description End User Project Manager (Rockville, MD) Position Overview The BPA Call Project Manager ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

Description End User Project Manager (Rockville, MD) Position Overview The BPA Call Project Manager ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

ActioNet

End User Project Manager

Rockville, MD · On-site

$305K/yr

End User Project Manager (Rockville, MD) Position Overview The BPA Call Project Manager provides ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

ActioNet, Inc.

End User Project Manager

Rockville, MD · On-site

$305K/yr

Description End User Project Manager (Rockville, MD) Position Overview The BPA Call Project Manager ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

ActioNet

End User Project Manager

Rockville, MD · On-site

End User Project Manager (Rockville, MD) Position Overview The BPA Call Project Manager provides ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

ActioNet

End User Project Manager

Rockville, MD · On-site

$100K - $118K/yr

... the End User Computing (EUC) BPA Call, overseeing service delivery across Call-Wide ... Direct transition activities, workforce management, and project execution to ensure uninterrupted ...

TEKsystems

End User Computing Analyst

Merrill, WI

$20 - $25/hr

Are you a customer-focused IT professional who enjoys solving technical challenges and making a direct impact on the end-user experience? We are seeking a Desktop Support Technician to join a ...

TEKsystems

End User Computing Analyst

Merrill, WI · On-site

$20 - $25/hr

Are you a customer-focused IT professional who enjoys solving technical challenges and making a direct impact on the end-user experience? We are seeking a Desktop Support Technician to join a ...

Magna5

End User Support, Manager

End User Support Manager ***Must reside in one of the following states: NC, SC, GA, TN, AL, MS ... 20 direct reports * Bachelor's degree or equivalent experience required (5+ years) * Strong ...

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Director End User information

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How much do director end user jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director end user in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What is the difference between Director End User vs Network Administrator?

AspectDirector End UserNetwork Administrator
CredentialsBachelor's degree, management experienceNetwork certifications (e.g., CCNA, CompTIA)
Work EnvironmentStrategic planning, team leadership, cross-department collaborationNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT departments across various industries, focusing on end-user support and strategyIT departments managing network infrastructure in multiple sectors
Common Search & ComparisonLeadership roles overseeing end-user technologyTechnical roles managing network systems

The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.

Is it hard to become a director end user?

Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user technologies. Candidates often need a background in IT, certifications such as ITIL or project management, and a track record of managing large teams or projects, making the role challenging to attain without significant preparation.

What does a director of end user support do?

A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.

What cities are hiring for Director End User jobs?

Cities with the most Director End User job openings:

What are the most commonly searched types of End User jobs?

The most popular types of End User jobs are:

What states have the most Director End User jobs?

States with the most job openings for Director End User jobs include:

What are popular job titles related to Director End User jobs?

For Director End User jobs, the most frequently searched job titles are:

Director End User jobs near you

Director of End User Deskside Services

WI • On-site

Jobtailor
See more jobs at Jobtailorexternal

$20.50 - $26/hr

Other

Posted yesterday

New

Job description

  • Lead the Tier 2 Deskside team within End User Services
  • Set team standards, accountability, and customer-support expectations
  • Build and own the annual operating plan and budget for Tier 2 operations
  • Manage vendors and external service providers
  • Align incident management and support delivery with SLAs, project timelines, and IT strategy
  • Provide technical guidance on capabilities and solutions
  • Champion a customer-first culture and service-level adherence
  • Partner across the Medical School, BJC, and Danforth Campus on enterprise-wide support solutions
  • Define Tier 1-to-Tier 2 escalation standards
  • Manage critical relationships with Tier 3 partners
  • Lead strategic planning for IT operational optimization and continuous improvement
  • Drive Tier 2 workflow improvements and Tier 3 project involvement
  • Translate business-unit needs into strategic plans with the Executive Director of End User Services
  • Build and maintain SLA dashboards, tools, and metrics
  • Cultivate customer relationships to ensure dashboards reflect client needs
  • Build consensus around desktop-support best practices
  • Represent End User Services on work groups and committees
  • Support campus-wide IT initiatives affecting Tier 2 or project work
  • Perform other duties as assigned
Requirements
  • Bachelor's degree
  • Information Technology experience preferred: 10 years
  • Knowledge of Business Analysis
  • Knowledge of Clinical Applications Support
  • Knowledge of Customer Service
  • Knowledge of Higher Education Technology
  • Knowledge of Information Technology Operations
  • Knowledge of ITIL Service Delivery
  • Leadership
  • Matrix Management
  • Objective Setting
  • Project Management
  • Service Design
  • Service Metrics
  • ServiceNow Platform
  • Strengthening Customer Relationships
  • Technology Adaptation
  • Time Management
  • Working Independently
  • Written Communication
  • Ability to work extra hours and adjust schedule
  • Must complete required pre-employment screening if offered employment
Core Competencies

Demonstrates expertise in IT Operations Management, with a focus on Service Delivery and Customer Support within Higher Education. Proven ability to lead teams, manage vendor relationships, and drive strategic planning for operational optimization.

Highest-signal resume keywords
  • ITIL Service Delivery
  • Project Management
  • ServiceNow Platform
  • Leadership
  • Customer Service
Hard Skills
  • Information Technology Operations
  • Business Analysis
  • Clinical Applications Support
  • Service Design
  • Service Metrics
Soft Skills
  • Matrix Management
  • Objective Setting
  • Strengthening Customer Relationships
  • Time Management
  • Written Communication
Industry Keywords
  • Higher Education Technology
  • Customer Support
  • End User Services
  • SLA Management
  • Operational Optimization
Tools & Technologies
  • ServiceNow Platform
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