End User Support
Los Angeles, CA · On-site
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. ... as directed. * Participate in on-call rotations as scheduled, proactively monitoring internal ...
End User Support
Los Angeles, CA · On-site
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. ... as directed. * Participate in on-call rotations as scheduled, proactively monitoring internal ...
End User Support Specialist I
Long Beach, CA · On-site
$27.98 - $40.45/hr
Provide network troubleshooting and support, as well as end-user software and hardware ... Performs work under direct supervision * Handles basic issues and problems, and refers more complex ...
End User Support Specialist I
Long Beach, CA · On-site
$27.98 - $40.45/hr
Provide network troubleshooting and support, as well as end-user software and hardware ... Performs work under direct supervision * Handles basic issues and problems, and refers more complex ...
Sales Representative, End User
Irvine, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Irvine, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Baldwin Park, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Baldwin Park, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Woodland Hills, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Woodland Hills, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
West Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
West Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Lake Forest, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Lake Forest, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Riverside, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Riverside, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Huntington Beach, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Huntington Beach, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
El Cajon, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
El Cajon, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Rancho Cucamonga, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Rancho Cucamonga, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Anaheim, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Anaheim, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Eastvale, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Eastvale, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Long Beach, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Long Beach, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
City Of Industry, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
City Of Industry, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
End User Sales
Los Angeles, CA · On-site
Self-directed with strong time management and territory planning skills. * Established relationships with property managers, general contractors, facility managers, or industrial end users in the ...
End User Sales
Los Angeles, CA · On-site
Self-directed with strong time management and territory planning skills. * Established relationships with property managers, general contractors, facility managers, or industrial end users in the ...
Sales Representative, End User
Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
West Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
West Sacramento, CA · On-site
$90K - $100K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Commerce, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Sales Representative, End User
Commerce, CA · On-site
$95K - $105K/yr
In this role, you will be responsible for calling on Facility Managers, Security Directors, IT Directors, and Construction and Planning Departments within an end user account. Additionally, you will ...
Director End User information
What is the difference between Director End User vs Network Administrator?
| Aspect | Director End User | Network Administrator |
|---|---|---|
| Credentials | Bachelor's degree, management experience | Network certifications (e.g., CCNA, CompTIA) |
| Work Environment | Strategic planning, team leadership, cross-department collaboration | Network setup, maintenance, troubleshooting |
| Employer & Industry Usage | IT departments across various industries, focusing on end-user support and strategy | IT departments managing network infrastructure in multiple sectors |
| Common Search & Comparison | Leadership roles overseeing end-user technology | Technical roles managing network systems |
The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.
Is it hard to become a director end user?
Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user technologies. Candidates often need a background in IT, certifications such as ITIL or project management, and a track record of managing large teams or projects, making the role challenging to attain without significant preparation.
What does a director of end user support do?
A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.
What cities in California are hiring for Director End User jobs?
Cities in California with the most Director End User job openings:
Job description
Job Summary:
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.
We are looking for a tech-savvy, customer-focused End User Support individual to join our IT team. In this role, you will be the go-to expert for providing hands-on and remote technical support to ICANN staff, contractors, and Board members. You'll support end users with hardware, software, collaboration tools, meeting services, and IT processes - helping maintain a productive, connected, and secure work environment across office and remote settings. In this role, you will take full ownership of the end-to-end user experience, from onboarding through daily support to issue resolution and continuous improvement.
Key Responsibilities & Duties:
Technical Support & Troubleshooting
- Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals, and user applications; own the user experience end to end.
- Diagnose and resolve issues with Windows/MacOS operating systems and common business applications.
- Act as remote hands for the infrastructure and network teams, assisting with server room or network tasks as directed.
- Participate in on-call rotations as scheduled, proactively monitoring internal systems
- Follow IT's service delivery model by properly logging, tracking, and managing all user requests, incidents, and tasks through the designated ITSM ticketing system.
- Support and adhere to the Joiner-Mover-Leaver (JML) process, including onboarding and offboarding tasks, account provisioning, and access controls.
- Coordinate with HR and security teams to enforce compliance and ensure timely execution of IT-related changes.
- Adhere to IT policies and procedures, and ensure their enforcement during all end user support activities-including those related to data retention, preservation, and compliance.
- Administer software licenses and provide frontline support for end user productivity tools including Microsoft 365, Zoom, Slack, and other collaboration platforms.
- Assist with user training and troubleshooting to ensure effective use of productivity tools.
- Promote and enforce best practices in security awareness, including responsible use of systems, password hygiene, and data handling.
- Support IT projects within the end user support remit (e.g., hardware refreshes, software rollouts, user training programs, or new service implementations).
- Actively support cross-functional IT projects by providing input and implementation support related to end user needs, experience, and system adoption.
- Contribute to continuous improvement initiatives by identifying trends, gathering user feedback, and recommending enhancements to tools, processes, and service delivery that improve the overall end user experience.
- Travel to local or regional offices as well as both in-person and hybrid ICANN ICANN events to provide high touch support, including setup, troubleshooting, and real-time assistance
- Ensure seamless execution of hybrid meetings, town halls, and video conferencing sessions as needed.
- Provide Level 1 support for conference room AV systems, digital displays, and meeting equipment.
- Maintain and test room technology to ensure availability and performance.
- Deploy, configure, and maintain end-user hardware including desktops, laptops, printers, and mobile devices.
- Maintain accurate IT asset inventory and oversee lifecycle management.
- Create and maintain documentation including knowledge base articles and user guides.
- Provide end-user training and communicate changes in IT services or tools.
- Other duties as assigned or requested
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Proficiency using desktop and server operating systems and application support experience with Microsoft, Apple, and Google solutions
- Strong understanding of hardware support, mobile device management (MDM), and remote assistance tools
- Experience with AV equipment, Zoom Rooms, and conference room technologies
- Knowledge of ITIL or similar service management practices, particularly around user onboarding/offboarding
- Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management)
- Familiarity with networking basics (VPN, DNS, Wi-Fi troubleshooting)
- Strong communication and interpersonal skills, with a focus on user experience and stakeholder engagement
- Detail-oriented and organized with the ability to muti-task and work independently
- Basic scripting or automation experience is a plus
- Flexible availability
- Associate's or Bachelor's Degree preferred
- 0 - 1 years of related technical support experience with a Bachelor's degree; or equivalent years of experience if without a Bachelor's degree
- Previous experience contributing to or leading user-facing IT projects
- Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, ITIL Foundations
- Fluency, both written and spoken, in English is required
- ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
- Work is performed in a normal office environment with limited privacy and some exposure to background noise.
- While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
- International travel may be required to support ICANN related meetings as requested for lengths of 10-12 days for each trip, approximately three times per year, likely on different continents.
- Willingness and ability to travel domestically and internationally to support EUS function at other offices and meetings for lengths of 3-6 days, approximately five times per year.
- Ability to travel with limited restrictions globally.
- Comfort level with an international work environment.
- The employee may occasionally lift and/or move up to 25 pounds.
Targeted Base Salary Low:
$53,000 + 10% Bonus + Benefits
Targeted Base Salary High:
70,000 + 10% Bonus + Benefits
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.
About ICANN
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
Los Angeles, CA, US
Year founded
1998