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Director End User Jobs in Minnesota (NOW HIRING)

Thomson Reuters

Lead UX Researcher

Eagan, MN · On-site

$170K/yr

In this Lead position, you will drive the end-to-end UX research practice for a complex, high ... Proactive and self-directed - identifies opportunities and acts without waiting for direction

THOMSON REUTERS

Lead UX Researcher

Eagan, MN · On-site

$170K/yr

In this Lead position, you will drive the end-to-end UX research practice for a complex, high ... Proactive and self-directed - identifies opportunities and acts without waiting for direction

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All JobsEnd User JobsDirector End User JobsDirector End User Jobs in Minnesota

Director End User information

What is the difference between Director End User vs Network Administrator?

AspectDirector End UserNetwork Administrator
CredentialsBachelor's degree, management experienceNetwork certifications (e.g., CCNA, CompTIA)
Work EnvironmentStrategic planning, team leadership, cross-department collaborationNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT departments across various industries, focusing on end-user support and strategyIT departments managing network infrastructure in multiple sectors
Common Search & ComparisonLeadership roles overseeing end-user technologyTechnical roles managing network systems

The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.

Is it hard to become a director end user?

Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user technologies. Candidates often need a background in IT, certifications such as ITIL or project management, and a track record of managing large teams or projects, making the role challenging to attain without significant preparation.

What does a director of end user support do?

A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.

What cities in Minnesota are hiring for Director End User jobs?

Cities in Minnesota with the most Director End User job openings:

Director End User jobs near you

End User Support Technician

Marmon Holdings, Inc.

Brooklyn Park, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Marmon Foodservice Technologies, Inc.
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
About The Job
Though you may not know us by name, you've most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we've designed and manufactured foodservice equipment for some of the world's biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionize the future of foodservice.
The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security.
Involved in troubleshooting of IT hardware and software in the site and supporting remote users. Manages day-to-day operations of O365 and shared business applications, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote users including monitoring the operating environments, responding to incidents, problems, and planning for growth. Participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation.
Essential Duties and Responsibilities
  • Submit, assign, and monitor tickets in the service desk queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the set SLA.
  • Maintain service level role performance by supporting users via business phone, emails, and other collaboration tools to ensure objectives are achieved
  • Execute day-to-day functions of support for both on-site and remote users ensuring that the appropriate prioritization and procedures are followed.
  • Strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
  • Be able to work on a flexible and collaborative team (onsite/remote)
  • Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
  • Manage problems through resolution with clear communication and status updates for affected users and management.
  • Provide on-call support and weekend coverage based on business requirements
  • Perform other duties as assigned.

Required Qualifications, Skills/Competencies
  • Associate degree in Information Systems, related field, or equivalent experience.
  • Preferred Certifications: MCSA, Network+/CCNA, ITIL, Security+, Azure, or AWS

Knowledge & Experience
  • Must be able to respond and complete IT help tickets in a timely manner and escalate more complex issues to senior team members.
  • Demonstrated skill in troubleshooting technical issues, determining root causes and escalating as needed. Able to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software within the Microsoft stack, Office 365, Windows 7-11, and Active Directory.
  • Server 2008-2019 file shares, permissions, and connectivity experience a plus
  • Experience with ITIL
  • Must be able to follow documented processes and procedures but make suggestions for improvement if better ideas come to mind.
  • Must be able to image PCs and ensure all PCs and laptops remain compliant with security, patch and antivirus updates
  • Desktop support to include automation with NinjaRmm/Intune or similar products (NinjaRmm a plus)
  • Scripting experience.
  • Experience in a manufacturing environment (Zebra printers, RF Scanners, and other workstation devices)

Who You Are
  • Actively seeks out and supports collaborative thinking and problem solving with others in the organization
  • Strong communication and conflict resolution skills
  • Able to exercise independent judgment and act on it
  • Excellent analytical, mathematical, and creative problem-solving skills
  • Excellent listening, interpersonal, written, and oral communication skills
  • Logical and efficient, with keen attention to detail
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks while under pressure
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

Benefits
We support your well-being with comprehensive and easy-to-use benefits that you'll be eligible to enroll in on your first day of employment. Here are some of the highlights:
  • Medical, Dental, Vision, and Prescription Drug insurance plans
  • Access to a Health Advocate who is an expert in Marmon's health plan and can help you select the best health benefits for you and your family
  • Tax advantaged spending accounts for health and dependent care expenses
  • Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
  • Generous paid time off for personal use, holidays, and parental leave
  • Company-sponsored life insurance
  • 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
  • Financial and retirement advising

Salary Range: $55K - $65K
About Marmon Holdings
Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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