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Director End User Jobs (NOW HIRING)

Digicomplish Inc

End User Services Manager

Manhattan, NY · On-site

$128K/yr

You bring vendors and teams together around shared goals, give direct feedback to your team, and ... end user support, with demonstrated progression into leadership. 3+ years in a supervisory or ...

HexArmor

Footwear End-User Specialist

Grand Rapids, MI · On-site

Promote HexArmor asphalt footwear solutions through direct engagement with contractors, operators ... Generate qualified end-user leads that create growth opportunities for channel partners. * Assist ...

Ortec

End User Technology Analyst

Easley, SC · On-site

End-user device lifecycle management, including procurement, deployment, support, refresh, asset ... Manage work priorities independently and adjust to directed change from the IT Manager/Director.

Ortec Inc.

End User Technology Analyst

Easley, SC · On-site

End-user device lifecycle management, including procurement, deployment, support, refresh, asset ... Manage work priorities independently and adjust to directed change from the IT Manager/Director.

Harvard Business School Publishing Corporation

$150K - $170K/yr

The Director, Digital Workplace and End User Management will redesign how HBP employees experience technology--moving from reactive ticket resolution to proactive, self-healing services powered by AI ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

This is a player/coach role responsible for day-to-day service desk and deskside support operations, direct leadership of the end-user support team and coordination with India-based support resources ...

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How much do director end user jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director end user in the United States is $117,556.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $169,000.00 per year, depending on experience, location, and employer.

What is the difference between Director End User vs Network Administrator?

AspectDirector End UserNetwork Administrator
CredentialsBachelor's degree, management experienceNetwork certifications (e.g., CCNA, CompTIA)
Work EnvironmentStrategic planning, team leadership, cross-department collaborationNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT departments across various industries, focusing on end-user support and strategyIT departments managing network infrastructure in multiple sectors
Common Search & ComparisonLeadership roles overseeing end-user technologyTechnical roles managing network systems

The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.

Is it hard to become a director end user?

Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user technologies. Candidates often need a background in IT, certifications such as ITIL or project management, and a track record of managing large teams or projects, making the role challenging to attain without significant preparation.

What does a director of end user support do?

A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.

What cities are hiring for Director End User jobs?

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What are the most commonly searched types of End User jobs?

The most popular types of End User jobs are:

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States with the most job openings for Director End User jobs include:

What are popular job titles related to Director End User jobs?

For Director End User jobs, the most frequently searched job titles are:

Director End User jobs near you

End-User Support Manager

Allentown, PA • On-site

Allentown City School District
Elementary and Secondary Schools • 1 - 5K employees
Learn more about Allentown City School Districtexternal

$53K - $75K/yr

Full-time

Re-posted yesterday

Key responsibilities

  • Manage and oversee the day-to-day operations of the IT helpdesk, ensuring efficient handling of end-user support requests.

  • Develop and maintain a device inventory management system, tracking device details, assignments, and warranty information.

  • Lead, mentor, and evaluate a team of desktop support specialists to improve their performance and service delivery.

Allentown School District rating

7.4

Company rating: 7.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Position Type:
Technology/Manager
Date Posted:
8/14/2026
Location:
Administration Center - Allentown, PA
End User Support Manager
Starting Salary: $53,742 - $75,238
Qualifications:
  1. Bachelor's degree in Computer Science or related field, or comparable experience managing information technology end-user support staff and systems.
  2. Minimum 3 years of experience in technology field supporting and managing end-user support staff and systems.
  3. Excellent communication skills.
  4. Satisfactory work record & criminal/child abuse clearances (Acts 34, 114, and 151).
  5. Command knowledge of the operation, configuration, and maintenance of end-user technology such as windows, iOS, Google and other on-premise or cloud based operating systems
  6. Three years of experience in managing helpdesk ticketing systems such as ServiceNow or other enterprise ticketing system.
  7. Demonstrated experience with inventory management systems tracking IT related equipment.
  8. Minimum of 3 years of experience in supporting end-users with network connectivity, Microsoft applications (Word, Excel, PowerPoint), telephony issues, wireless connectivity, and accessing cloud-based resources.
  9. Minimum of 3 years of managing and supporting IT service desk operations and staff
  10. Minimum of 3 years of experience with desktop IT hardware system device repairs.
  11. Experience with vendor collaboration and managing shipping and receiving of large IT related equipment orders and facilitating inventory.
  12. Minimum of 3 years of experience with managing end-user LDAP accounts, software installation and licensing, and facilitating device repairs.
  13. Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

Summary:
To serve as the supervisor of a team of technology desktop support specialists by daily IT support services, managing technology device inventory, address and resolve end-user technical support request, and maintain a culture of continuous improvement.
Essential Duties and Responsibilities:
  1. Team Leadership: Lead, mentor, and inspire a team of building level technology desktop support specialists. Provide guidance, coaching, and suggest development opportunities to enhance the team's performance.
  2. Team Management: Track and maintain technology desktop support specialist attendance, hours worked, punctuality, workloads, assignment locations, and provide staff evaluations mid-year and annually.
  3. Manage Helpdesk Ticketing System: provide system configuration and daily management of the helpdesk ticketing system for responding to, assigning, tracking, and closing help request to assigned to appropriate technical staff.
  4. Device Inventory Management: Develop and maintain a system of device inventory management by school building location, device type / model, serial number, person device is assigned to, date of purchase, warranty coverage term, and working condition.
  5. Service Desk Operations: Oversee the day-to-day operations of the IT helpdesk, ensuring that end-user requests are handled efficiently, with a focus on resolution time and user satisfaction.
  6. Process Improvement: Identify and implement process improvements, best practices, and automation to enhance the efficiency and effectiveness of technological support operations.
  7. Device Incident and Problem Management: Manage and resolve technology device incidents such as facilitating device repairs; tracking reports of lost and theft, and device issues or problems while maintaining a proactive approach to prevent recurring issues.
  8. Vendor Communication: Collaborate with external technology vendors and partners to ensure the timely delivery of services and adherence to service level agreements when required.
  9. End-User Training: Recommend training programs to enhance end-user knowledge and skills, promoting self-service capabilities and reducing support ticket volume.
  10. User Satisfaction: Continuously measure and improve end-user satisfaction through surveys, feedback mechanisms, and effective communication.
  11. Device Parts Management: Manage the technology device parts needed for facilitating device repairs ensuring optimal resource allocation and cost control.
  12. Phone Systems Support: Provide end-user support for phone system usage, extension assignments, and troubleshooting support.
  13. All other duties, tasks, and responsibilities as assigned by the Technology Network / Infrastructure Manager or Director of Technology.

Attachment(s):
  • End User Support Manager.pdf

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