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Director End User Jobs in Ohio (NOW HIRING)

Miner LTD

Account Executive - End User Sales

Columbus, OH · On-site

$60K - $90K/yr

Job Summary Miner Account Executives represent the end user sales side of our business. We focus on ... At least 4 years of direct business-to-business sales experience. If you've sold in the commercial ...

Miner, LTD

Account Executive - End User Sales

Columbus, OH · On-site

$60K - $90K/yr

Job Summary Miner Account Executives represent the end user sales side of our business. We focus on ... At least 4 years of direct business-to-business sales experience. If you've sold in the commercial ...

Xterra Health

IT Systems Administrator

Salem, OH · On-site

$80 - $95/hr

Early on, that also means pitching in on direct end-user support alongside the Director while the department builds out; the balance shifts more fully toward identity and endpoint ownership as ...

Overhead Door Corporation

Sales Director

Marion, OH · On-site

Direct Reports to this position are: National Fleet Manager, National Accounts Manager, and all ... End-user specified sales Vs. OEM standard sales * Quote $ generated * Quote $ closed (win/loss)

Overhead Door Corporation

Sales Director

Marion, OH · On-site

Direct Reports to this position are: National Fleet Manager, National Accounts Manager, and all ... End-user specified sales Vs. OEM standard sales * Quote $ generated * Quote $ closed (win/loss)

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Director End User information

What is the difference between Director End User vs Network Administrator?

AspectDirector End UserNetwork Administrator
CredentialsBachelor's degree, management experienceNetwork certifications (e.g., CCNA, CompTIA)
Work EnvironmentStrategic planning, team leadership, cross-department collaborationNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT departments across various industries, focusing on end-user support and strategyIT departments managing network infrastructure in multiple sectors
Common Search & ComparisonLeadership roles overseeing end-user technologyTechnical roles managing network systems

The main difference is that the Director End User focuses on strategic management and leadership of end-user technology services, while the Network Administrator handles the technical setup and maintenance of network infrastructure. Both roles are essential in IT but serve different functions within organizations.

Is it hard to become a director end user?

Becoming a Director of End User typically requires extensive experience in IT management, strong leadership skills, and knowledge of end-user technologies. Candidates often need a background in IT, certifications such as ITIL or project management, and a track record of managing large teams or projects, making the role challenging to attain without significant preparation.

What does a director of end user support do?

A director of end user support oversees the delivery of technical assistance to users within an organization, managing support teams and ensuring efficient resolution of hardware, software, and network issues. They develop support strategies, implement service standards, and often coordinate with IT departments to improve user experience and system performance.

What are the most commonly searched types of End User jobs in Ohio?

The most popular types of End User jobs in Ohio are:

What cities in Ohio are hiring for Director End User jobs?

Cities in Ohio with the most Director End User job openings:

Director End User jobs near you

Manager, End User Support

Cleveland, OH • On-site

AmTrust Financial Services, Inc.
Insurance Services • 5 - 10K employees
Learn more about AmTrust Financial Services, Inc.external

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Job description

Overview
AmTrust Financial is seeking a Manager to lead and manage End User Services operations across the United States. This role is accountable for day-to-day support delivery, service quality, staffing coverage, escalations, operational consistency, and the overall end-user experience across assigned U.S. locations and remote user populations.
The End User Support (EUS) Manager provides direct leadership to Senior EUS Analysts, EUS Analysts, and related U.S. support resources. This position is responsible for building a disciplined, responsive, customer-focused support organization that restores user productivity quickly, communicates clearly, follows established processes, and continuously improves service performance.
The ideal candidate is a hands-on operational leader with strong technical background, strong people leadership skills, excellent communication, and the ability to balance process discipline with practical urgency when users or business operations are impacted.
Responsibilities
  • Lead U.S. End User Services daily operations, ensuring timely and professional support for incidents, service requests, escalations, office support needs, and user-impacting issues.
  • Manage, coach, and develop Senior EUS Analysts, EUS Analysts, and assigned support resources, including performance feedback, prioritization guidance, accountability, and career development.
  • Ensure support coverage across U.S. locations, time zones, teams, and business priorities, adjusting staffing and assignments as needed to maintain operational effectiveness.
  • Drive consistent use of the ITSM platform, including ticket ownership, categorization, prioritization, escalation, documentation, SLA management, and meaningful user communication.
  • Monitor service performance, ticket queues, aging work, SLA risks, user feedback, recurring issues, and operational trends; take corrective action when performance or service quality declines.
  • Serve as a management escalation point for unresolved, high-impact, sensitive, executive, or business-critical support issues.
  • Partner with Service Delivery, Infrastructure, Security, Applications, Asset Management, Procurement, Facilities, and vendor teams to coordinate resolution of cross-functional issues.
  • Establish and reinforce operating standards for responsiveness, professionalism, ownership, documentation, follow-up, prioritization, escalation, and customer service.
  • Support onboarding, offboarding, device lifecycle activities, office moves, hardware deployments, conference room support, field support coordination, and executive support needs as required.
  • Identify recurring problems, process gaps, training needs, documentation gaps, and service improvement opportunities; partner with leadership to implement sustainable corrective actions.
  • Contribute to knowledge management by ensuring procedures, troubleshooting guides, known issues, and standard operating processes are maintained and used by the team.
  • Collaborate with Quality and Training resources to improve analyst performance, ticket quality, communication, new-hire readiness, and service consistency.
  • Participate in operational reviews, leadership meetings, reporting activities, after-action reviews, and continuous improvement initiatives.
  • Promote compliance with security standards, access control procedures, asset management practices, data protection requirements, and company IT policies.
  • Build strong relationships with business partners and office leadership to understand service needs, reduce friction, and improve confidence in End User Services.

Qualifications
  • 5-7 years of experience in end-user support, desktop support, service desk, IT operations, field support, or related enterprise IT support functions.
  • 2-3 years of experience leading, supervising, mentoring, or coordinating IT support staff in a team lead, supervisor, manager, or equivalent capacity.
  • Strong working knowledge of Windows operating systems, Microsoft 365, Teams, Outlook, OneDrive, endpoint support, remote support tools, device imaging, and enterprise productivity applications.
  • Experience with ITSM platforms such as ServiceNow, Halo, Jira Service Management, or similar systems, including incident management, request fulfillment, escalation, and service level management.
  • Working knowledge of Active Directory, Azure AD / Entra ID, MFA, VPN, endpoint management, asset tracking, and user access support processes.
  • Solid understanding of networking and connectivity concepts including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general enterprise connectivity troubleshooting.
  • Demonstrated ability to lead teams, manage competing priorities, resolve escalations, and maintain service quality in a fast-paced environment.
  • Strong written and verbal communication skills with the ability to communicate effectively with analysts, leadership, business users, and technical teams.
  • Strong judgment, accountability, follow-through, and ability to balance process compliance with practical urgency during business-impacting issues.
  • Ability to analyze operational data, identify trends, and translate findings into action plans that improve support performance and user experience.

Preferred Qualifications
  • Bachelor degree in Information Technology, Computer Science, Business, or related field, or equivalent combination of technical experience and leadership experience.
  • ITIL Foundation, CompTIA A+, Network+, Microsoft, endpoint management, or service management certification preferred.
  • Experience managing distributed support teams across multiple offices, regions, or time zones.
  • Experience supporting executive users, conference rooms, field operations, and high-touch business environments.
  • Experience with Microsoft Intune, SCCM, endpoint security tools, asset management platforms, device lifecycle management, and remote management solutions.

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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