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What are the key skills and qualifications needed to thrive as a Director of End User Computing, and why are they important?

To thrive as a Director of End User Computing, you need expertise in IT infrastructure, device management, and user support, typically supported by a degree in computer science or a related field and significant leadership experience. Familiarity with enterprise mobility management (EMM) platforms, virtualization technologies (such as VDI), and certifications like ITIL or Microsoft Certified: Modern Desktop Administrator are often required. Strong strategic thinking, communication, and stakeholder management skills help drive user satisfaction and effective technology adoption. These competencies ensure secure, efficient, and user-friendly computing environments that align with organizational goals.

How does a Director of End User Computing typically collaborate with other IT and business departments?

A Director of End User Computing works closely with IT infrastructure, security, and application teams to ensure seamless delivery and support of desktop, mobile, and virtual environments. This role frequently partners with business unit leaders to understand user needs, drive digital workplace strategies, and implement technology solutions that boost productivity. Regular cross-functional meetings and project planning sessions are common, as the director must balance technical requirements with business objectives and user experience. Effective communication and stakeholder management are vital for success in this highly collaborative environment.

What does a Director of End User Computing do?

A Director of End User Computing oversees the strategy, management, and support of all end-user technology within an organization, such as desktops, laptops, mobile devices, and related software. They lead teams responsible for delivering a seamless and secure user experience, ensure the effective deployment of new technologies, and align IT services with business needs. Their role often includes setting policies for device management, supporting digital transformation initiatives, and making decisions about hardware and software procurement.

What is the difference between Director End User Computing vs Network Administrator?

AspectDirector End User ComputingNetwork Administrator
CredentialsIT management certifications, leadership experienceNetwork certifications (e.g., CCNA, CompTIA Network+)
Work EnvironmentStrategic planning, team leadership, vendor managementNetwork setup, troubleshooting, maintenance
Employer & Industry UsageLarge enterprises, IT departments, technology firmsOrganizations with complex network infrastructure
Search & Comparison IntentUnderstanding leadership roles in ITTechnical network management skills

The Director End User Computing focuses on managing end-user technology strategies and teams, while the Network Administrator handles the day-to-day network operations. Both roles are essential in IT but differ in scope, responsibilities, and required certifications.

What are the most commonly searched types of End User Computing jobs in Florida? The most popular types of End User Computing jobs in Florida are:
What are popular job titles related to Director End User Computing jobs in Florida? For Director End User Computing jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Director End User Computing jobs in Florida look for? The top searched job categories for Director End User Computing jobs in Florida are:
What cities in Florida are hiring for Director End User Computing jobs? Cities in Florida with the most Director End User Computing job openings:
Director End User Computing jobs near you
End User Computing Specialist I

End User Computing Specialist I

University of Florida

Gainesville, FL • On-site

$40K/yr

Full-time

Posted 6 days ago

University Of Florida rating

7.3

Company rating: 7.3 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

304th of 528 rated colleges and universities

Job description

End User Computing Specialist I
Job no: 539982
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Student Services
Department:04011300 - SL-INFORMATION TECHNOLOGY
Classification Title:
End User Computing Spec I
Classification Minimum Requirements:
Associate's degree; or a high school diploma and two years of appropriate experience.
Job Description:
Serve as the point of contact providing phone and in-person help desk support for the staff and faculty in the Division of Student Life departments, offices, programs and residents living on-campus; ensure communication is handled in the most appropriate manner and/or routed appropriately
  • Assists on-campus residents with setup and software install for personally owned computers
  • Input and process work order requests utilizing web-based work order management system, as needed
  • Serve as the point of contact for help desk support, answering telephone calls, assisting residents and
  • Ensure compliance with departmental and University policies, guidelines, and other relevant regulations
  • Writes and maintains documentation including internal IT staff wiki

Assist with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices
  • Assist users with initial sign-on and access to software and files as designated by their supervisors
  • Provide Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3, as required

Assists with large division-wide projects and initiatives
Assist in maintaining inventory of materials, supplies, and/or equipment throughout area of responsibility; ensure organized workstations and storage closets as directed
Develop reports, handle special projects, and perform other duties as assigned
  • Serve on departmental, Division of Student Life or University of Florida committees or program support as needed

Expected Salary:
$40,000 annually; In addition, the University of Florida offers a very competitive benefits package. Learn more by visiting: https://hr.ufl.edu/benefits
Required Qualifications:
Associate's degree; or a high school diploma and two years of appropriate experience.
Preferred:
EXPERIENCE
  • Troubleshooting Windows and Mac computers in an enterprise environment, troubleshooting unmanaged personal computers, troubleshooting network (wired and wireless) issues
  • IT Service Management fundamentals, Windows operating system, Mac operating system, Linux operating system, IP networking fundamentals, 802.1x
  • Experience troubleshooting hardware, software, network connectivity, and peripheral device issues in a customer support or help desk environment

SKILLS
  • Microsoft Exchange, Microsoft Active Directory, MS Intune, SafeConnect Posture Assessment, 802.1x On-boarding, Support Ticketing, Microsoft O365, IP networking, wiki software, Microsoft Powershell Scripting
  • Demonstrated communication skills (verbal and written) and ability to communicate with various levels of staff
  • Demonstrated attention to detail, professionalism, dependability, and timeliness

ABILITIES
  • Ability to problem-solve with the ability to diagnose and resolve technical issues in a timely manner
  • Demonstrated ability to handle multiple projects or tasks simultaneously
  • Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures
  • Demonstrated ability to work as a member of a team in a collaborative environment

Special Instructions to Applicants:
  • In order to be considered, you must upload your cover letter, resume, and professional references.
  • Application must be submitted by 11:55 p.m. (ET) of the posting end date.
  • This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:No
Advertised: 22 May 2026 Eastern Daylight Time
Applications close: 04 Jun 2026 Eastern Daylight Time
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About University of Florida

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The University of Florida is one of the top ranked public universities in the United States (ranked top 5 amongst public universities in 2023 US news and world report). It is one of only a few comprehensive universities, having medical, veterinary, dental, nursing, public health, and engineering disciplines all co-localized on the same, contiguous campus to facilitate interdisciplinary collaboration. Gainesville is located in the northern region of Florida, within 1-1.5 hours of each coast, and just 1.5-2 hours to Orlando and Tampa. It is a small to medium-sized city with a low cost of living, excellent public and private schools, and southern hospitality. While Gainesville is widely recognized as the home of the Gators, it is quickly becoming known as a center for innovation and a place with a lifestyle that's comfortable for families, yet attractive for young professionals.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Gainesville, FL, US

Year founded

1853

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