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Director Customer Success Manager Remote Jobs in Rochester, NY

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Director Customer Success Manager Remote information

See Rochester, NY salary details

$38K

$119.8K

$176.6K

How much do director customer success manager remote jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director customer success manager remote in Rochester, NY is $119,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $143,600.00 per year, depending on experience, location, and employer.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the most commonly searched types of Customer Success Manager Remote jobs in Rochester, NY?

The most popular types of Customer Success Manager Remote jobs in Rochester, NY are:

What are popular job titles related to Director Customer Success Manager Remote jobs in Rochester, NY?

For Director Customer Success Manager Remote jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Customer Success Manager Remote jobs in Rochester, NY look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Customer Success Manager Remote jobs?

Cities near Rochester, NY with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $119,816 per year, or $57.6 per hour.

Remote BCBA | Your Next Career Upgrade

BK Behavior

Rochester, NY • Remote

$73K - $89K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Board Certified Behavior Analyst

We are seeking a Board Certified Behavior Analyst (BCBA) to provide remote Applied Behavior Analysis (ABA) services to children and families across multiple states. In this role, you will conduct assessments, develop and oversee individualized treatment plans, supervise behavior technicians, and collaborate with caregivers to support meaningful and measurable progress.

Responsibilities

  • Conduct behavioral assessments and develop individualized ABA treatment plans
  • Provide clinical supervision and guidance to behavior technicians implementing programs
  • Monitor client progress and adjust treatment plans as needed
  • Collaborate with caregivers and multidisciplinary teams to support treatment goals
  • Maintain accurate documentation and ensure services align with ethical and clinical standards

Qualifications

  • Active BCBA certification in good standing
  • Master’s degree in Behavior Analysis, Psychology, Education, or a related field
  • Experience providing ABA services to individuals with autism or developmental disabilities preferred
  • Strong communication and organizational skills

What We Offer

  • Fully remote position with flexible scheduling
  • No minimum or maximum caseload requirements
  • No non-compete agreements
  • LBA Expansion Program with support and reimbursement for additional state licensure
  • A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and professional success