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Director Customer Success Manager Remote Jobs in Rochester, NY

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Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

Identify, qualify, and pursue opportunities through direct engagement with federal end users ... Build and maintain strong customer relationships through regular engagement, strategic planning ...

HMG Careers

Sales Coordinator Remote

Churchville, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Spencerport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Sales Representative

Rochester, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Walworth, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Holley, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Brockport, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Newark, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Sales Coordinator Remote

Retsof, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Port Gibson, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Newark, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Rochester, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Rochester, NY

Director Customer Success Manager Remote information

See Rochester, NY salary details

$38K

$119.8K

$176.6K

How much do director customer success manager remote jobs pay per year?

As of Aug 12, 2026, the average yearly pay for director customer success manager remote in Rochester, NY is $119,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,200.00 and $143,600.00 per year, depending on experience, location, and employer.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What are the most commonly searched types of Customer Success Manager Remote jobs in Rochester, NY? The most popular types of Customer Success Manager Remote jobs in Rochester, NY are:
What are popular job titles related to Director Customer Success Manager Remote jobs in Rochester, NY? For Director Customer Success Manager Remote jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Director Customer Success Manager Remote jobs in Rochester, NY look for? The top searched job categories for Director Customer Success Manager Remote jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Customer Success Manager Remote jobs? Cities near Rochester, NY with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $119,816 per year, or $57.6 per hour.

Tax Manager

Solid Rock Recruiting LLC

Rochester, NY • On-site, Remote

$125K - $200K/yr

Full-time

Re-posted 28 days ago

Job description

Tax Manager – Public Accounting | Hybrid or Remote

Overview:
A top-tier public accounting firm is hiring an experienced Tax Manager to help lead its growing tax practice. This is an opportunity to join a values-driven organization that places a high priority on flexibility, mentorship, and delivering client excellence. The firm supports hybrid work schedules and fully remote arrangements for the right candidate.

Key Responsibilities:

  • Lead client engagements, including planning, budgeting, and supervising tax preparation and review processes

  • Provide expert-level tax compliance and consulting services to diverse clients

  • Mentor and develop junior staff and seniors within the department

  • Serve as a key point of contact for clients, offering proactive advice and fostering long-term relationships

  • Stay current with tax legislation and ensure clients remain in compliance while identifying opportunities for tax savings

Qualifications:

  • Bachelor’s or Master’s degree in Accounting, Taxation, or related field

  • CPA license required

  • 5+ years of recent public accounting experience with a focus in tax

  • Strong technical knowledge in federal, state, and local tax regulations

  • Proven leadership ability and experience managing teams and client relationships

Benefits & Work Environment:

  • Flexible hybrid work environment or fully remote option

  • Culture focused on professional excellence and personal well-being

  • Supportive leadership and clear career advancement paths

  • Competitive salary, bonus potential, and a robust benefits package

Apply today by sending your resume to Joey@solidrockrecruiting.com or connect with me to learn more! Direct Phone: 605-601-4597