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Director Customer Service Jobs in Springfield, MA

STEEL CRAFT

Customer Service Manager

Hartford, CT · On-site

$90 - $140/hr

The Customer Service Manager oversees the customer service function while managing key client relationships and driving strategic account growth. This leadership role is responsible for guiding the ...

Lincare

Customer Service Rep

West Springfield, MA · On-site

$15.50 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Circle K

Customer Service Representative

Deerfield, MA · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Steel Partners

Customer Service Representative

Agawam, MA · On-site

$16 - $21.75/hr

Customer Service Representative OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

U-Haul

Customer Service Representative

Chicopee, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Chicopee, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

OriginLab Corporation

Be Seen First

Customer Service Representative

Northampton, MA · On-site

$16 - $21.75/hr

Associate (Preferred) Experience: * customer service: 1 year (Preferred) Work Location: In person Company Description OriginLab is a world-wide leading developer of data analysis and graphing ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Hartford, CT · On-site

$17 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Showing results 41-60

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Springfield, MA

Director Customer Service information

See Springfield, MA salary details

$38.9K

$122.9K

$195.8K

How much do director customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer service in Springfield, MA is $122,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $147,000.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Springfield, MA?

The most popular types of Customer Service jobs in Springfield, MA are:

What are popular job titles related to Director Customer Service jobs in Springfield, MA?

For Director Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Springfield, MA look for?

The top searched job categories for Director Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Director Customer Service jobs?

Cities near Springfield, MA with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Springfield, MA as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Temporary. Highlights an 100% In-person job distribution, with an average salary of $122,907 per year, or $59.1 per hour.

Customer Service Representative

Catch Vibe Voice

Hartford, CT

Full-time

Re-posted 28 days ago

Job description

Company Description

At Catch Vibe Voice, we believe that meaningful connections create lasting impact. Our team specializes in building authentic relationships between brands and their audiences through strategic communication, community engagement, and innovative public relations initiatives. We foster a collaborative environment where creativity, professionalism, and fresh ideas are valued, giving every team member the opportunity to contribute and grow.

Job Description

Catch Vibe Voice is seeking a motivated Customer Service Representative to join our growing team in Hartford, CT. In this role, you will serve as the first point of contact for customers, providing outstanding service, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.

If you enjoy working with people, communicating effectively, and being part of a supportive team, we would love to hear from you.

Responsibilities

  • Provide professional and friendly customer support.
  • Respond to customer inquiries and resolve concerns efficiently.
  • Maintain accurate customer records and documentation.
  • Assist customers with product and service information.
  • Collaborate with team members to ensure exceptional customer satisfaction.
  • Identify customer needs and recommend appropriate solutions.
  • Follow company policies and service standards.
  • Contribute to a positive and collaborative work environment.
Qualifications
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Professional attitude with a customer-focused mindset.
  • Strong organizational and time management skills.
  • Ability to multitask in a fast-paced environment.
  • Team-oriented with a willingness to learn and grow.
  • Basic computer proficiency.

Additional Information
  • Competitive salary ($34,000–$38,000 annually).
  • Career growth and advancement opportunities.
  • Comprehensive training and professional development.
  • Supportive and collaborative work environment.
  • Opportunities to develop valuable customer service and communication skills.
  • Full-time position.
  • Performance-based recognition and career progression.
  • Stable and positive workplace culture.