Providence, RI · On-site
$18 - $20/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Providence, RI · On-site
$18 - $20/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Westerly, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Westerly, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Coventry, RI · On-site
$14.50 - $18.25/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Coventry, RI · On-site
$14.50 - $18.25/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Smithfield, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Smithfield, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Johnston, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Johnston, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Middletown, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Middletown, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
North Kingstown, RI · On-site
$14.50 - $18.25/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
North Kingstown, RI · On-site
$14.50 - $18.25/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Warwick, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Warwick, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Westerly, RI · On-site
$15 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Westerly, RI · On-site
$15 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Warwick, RI · On-site
$15 - $18.75/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Warwick, RI · On-site
$15 - $18.75/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Coventry, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Coventry, RI · On-site
$17 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Middletown, RI · On-site
$15 - $18.75/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Middletown, RI · On-site
$15 - $18.75/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Providence, RI · On-site
$15.25 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Providence, RI · On-site
$15.25 - $19/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Smithfield, RI · On-site
$14.50 - $18/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
Smithfield, RI · On-site
$14.50 - $18/hr
Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... They must demonstrate a high level of integrity at all times, respond to operational concerns of ...
... that meet customer demand. Reporting directly to the Senior Business Director, this role serves as a key operational leader and strategic partner, collaborating to define and execute business ...
... that meet customer demand. Reporting directly to the Senior Business Director, this role serves as a key operational leader and strategic partner, collaborating to define and execute business ...
Johnston, RI · On-site +1
$84K - $134K/yr
However, our organization is based on customer focus and recognizes the need for flexibility in ... Develop and direct training programs for staff development. * Monitor and continually assesses ...
Johnston, RI · On-site +1
$84K - $134K/yr
However, our organization is based on customer focus and recognizes the need for flexibility in ... Develop and direct training programs for staff development. * Monitor and continually assesses ...
$76K - $114K/yr
... anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra ... Manages the day-to-day execution of Zebra's field repair operations, providing direct oversight and ...
$76K - $114K/yr
... anticipate our customer's and partner's needs and solve their challenges. Being part of Zebra ... Manages the day-to-day execution of Zebra's field repair operations, providing direct oversight and ...
Providence, RI · On-site
The Executive Director is responsible for leading the day-to-day operations of the Community ... Maintains high customer satisfaction and ensures a quality-oriented workforce. Complies with all ...
Providence, RI · On-site
The Executive Director is responsible for leading the day-to-day operations of the Community ... Maintains high customer satisfaction and ensures a quality-oriented workforce. Complies with all ...
Providence, RI · On-site
$80 - $100/hr
You enjoy figuring things out, collaborating with others, and seeing the direct impact of your work ... Experience working in Salesforce or a similar CRM * Advanced Excel (pivot Tables, VLOOKUP, macros ...
Providence, RI · On-site
$80 - $100/hr
You enjoy figuring things out, collaborating with others, and seeing the direct impact of your work ... Experience working in Salesforce or a similar CRM * Advanced Excel (pivot Tables, VLOOKUP, macros ...
Providence, RI · On-site
You enjoy figuring things out, collaborating with others, and seeing the direct impact of your work ... Experience working in Salesforce or a similar CRM * Advanced Excel (pivot Tables, VLOOKUP, macros ...
Quick apply
Providence, RI · On-site
You enjoy figuring things out, collaborating with others, and seeing the direct impact of your work ... Experience working in Salesforce or a similar CRM * Advanced Excel (pivot Tables, VLOOKUP, macros ...
$33.3K - $46.3K
4% of jobs
$46.3K - $59.2K
8% of jobs
$59.2K - $72.2K
11% of jobs
$74.2K is the 25th percentile. Wages below this are outliers.
$72.2K - $85.1K
12% of jobs
$85.1K - $98.1K
14% of jobs
The median wage is $99.8K / yr.
$98.1K - $111K
12% of jobs
$111K - $124K
13% of jobs
$127.2K is the 75th percentile. Wages above this are outliers.
$124K - $136.9K
9% of jobs
$136.9K - $149.9K
9% of jobs
$149.9K - $162.8K
5% of jobs
$162.8K - $175.8K
3% of jobs
$33.3K
$105.5K
$175.8K
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.
The most popular types of Customer Operations jobs in Rhode Island are:
For Director Customer Operations jobs in Rhode Island, the most frequently searched job titles are:
The top searched job categories for Director Customer Operations jobs in Rhode Island are:
7.4
Based on 6,496 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
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The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.
Retail, manufacturing and personal services
10,000+ Employees
Atlanta, GA, US
