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Director Customer Operations Jobs in Rhode Island

Pharmaron

Finance Director, CDMO Operations

Coventry, RI · On-site

$180K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Finance Director, CDMO Operations Salary Range: $180K - $240K (DOE) Location: Coventry, RI (On-site ... Support pricing analysis, customer profitability assessments, and commercial decision-making

Thielsch Engineering

Regional Director of Service

Cranston, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role drives consistency, operational efficiency, safety, technician performance, and customer ... Provide direct leadership and guidance to Service Managers, Dispatch teams, and field technicians ...

RISE GROUP INC

Regional Director of Service

Cranston, RI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role drives consistency, operational efficiency, safety, technician performance, and customer ... Provide direct leadership and guidance to Service Managers, Dispatch teams, and field technicians ...

RISE GROUP INC

Regional Director of Installation

Cranston, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of Installation is responsible for overseeing all installation operations across ... This role drives consistency, operational efficiency, safety, and customer satisfaction by ...

Harris

(Remote) Technical Engineer

Carolina, RI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our platform processes critical billing and customer operations for organizations that rely on ... Direct customer interactions that provide immediate feedback and impact. * A mix of technologies ...

CVS Health

Operations Manager

Kingston, RI · On-site

$21 - $35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ... Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short ...

Harris

(Remote) Director, Support Services

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... VP of Operations, you will partner closely with Product, Engineering, Customer Success ... Director or Vice President responsibilities. * Experience with Microsoft Dynamics 365 CRM. What we ...

Harris

(Remote) Director, Support Services

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... VP of Operations, you will partner closely with Product, Engineering, Customer Success ... Director or Vice President responsibilities. * Experience with Microsoft Dynamics 365 CRM. What we ...

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Showing results 21-40

All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Rhode Island

Director Customer Operations information

See Rhode Island salary details

$33.3K

$105.5K

$175.8K

How much do director customer operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director customer operations in Rhode Island is $105,452.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,900.00 and $132,700.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Rhode Island?

The most popular types of Customer Operations jobs in Rhode Island are:

What are popular job titles related to Director Customer Operations jobs in Rhode Island?

For Director Customer Operations jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Rhode Island look for?

The top searched job categories for Director Customer Operations jobs in Rhode Island are:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Rhode Island as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $105,452 per year, or $50.7 per hour.

Finance Director, CDMO Operations

Pharmaron

Coventry, RI • On-site

$180K - $240K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Position: Finance Director, CDMO Operations
Salary Range: $180K - $240K (DOE)
Location: Coventry, RI (On-site)
About Pharmaron
Pharmaron is a global contract research and manufacturing organization (CRO/CDMO) helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK, China, and Singapore, we support drug discovery through to manufacturing with fully integrated high-quality services.
We're proud of the impact we make and just last year, we supported 887 discovery projects, 1,100+ CMC programs, and 1,397 clinical trials across all phases. Our teams are involved in everything from small molecules, ADC's, biologics, and gene therapies and we work with more than 3,300 global customers. To learn more, visit .
Drive Financial Strategy. Influence Growth.
Pharmaron is seeking a strategic and operationally focused Finance Director to serve as the senior finance leader for our Coventry, Rhode Island manufacturing site.
This is a high-visibility leadership opportunity for an experienced finance professional who thrives in fast-paced manufacturing environments and enjoys partnering closely with operational, commercial, and executive leadership teams. The role offers the opportunity to drive financial performance, support business growth, and help shape the future of a growing global organization.
Job Overview
The Finance Director will lead the finance function for Pharmaron's Coventry site, overseeing financial planning, operational finance, cost accounting, reporting, compliance, and strategic financial support.
This role combines financial leadership, operational partnership, and commercial support within a complex pharmaceutical manufacturing environment. The successful candidate will play a key role in supporting site operations, improving financial processes, driving operational efficiencies, and supporting long-term business growth.
Key Responsibilities
Financial Leadership & Strategy
  • Lead financial planning, forecasting, budgeting, and long-term financial modeling for the Coventry site
  • Partner with site leadership to drive financial performance, operational efficiency, and strategic decision-making
  • Provide financial insights and recommendations to support business growth and profitability initiatives
  • Oversee monthly, quarterly, and annual financial reporting activities ensuring accuracy and timeliness
  • Support capital investment planning, capital expenditure tracking, and financial evaluation of projects

Operational & Commercial Partnership
  • Partner closely with operations, manufacturing, procurement, and commercial teams to support site performance
  • Support pricing analysis, customer profitability assessments, and commercial decision-making
  • Drive inventory valuation, standard costing, and working capital optimization initiatives
  • Develop and improve costing models and operational financial processes to support scalable growth
  • Support revenue recognition activities and ensure alignment with company policies

Governance, Compliance & Controls
  • Ensure compliance with internal controls, financial policies, and corporate reporting requirements
  • Oversee payroll reviews, reconciliations, and payroll-related financial controls
  • Support external audits, internal control reviews, tax reporting, and other compliance initiatives
  • Manage vendor setup and change processes ensuring adherence to company controls and procedures
  • Partner with corporate teams to enhance financial systems and reporting capabilities
  • Implement and maintain inventory control processes to ensure accurate balance sheet reporting

Team Leadership
  • Lead, mentor, and develop the Coventry finance team
  • Foster a collaborative, accountable, and continuous improvement-focused culture
  • Support employee development through coaching, performance management, and succession planning

What We're Looking For
  • CPA required with approximately 15+ years of progressive finance leadership experience
  • Combination of public accounting and industry experience strongly preferred
  • Experience supporting manufacturing, pharmaceutical, biotech, or CDMO operations highly desirable
  • Strong background in financial planning, operational finance, cost accounting, and business partnering
  • Experience operating within multinational or matrixed organizations
  • Strong understanding of financial controls, reporting requirements, and operational finance processes
  • Demonstrated ability to influence decision-making across operational and executive leadership teams
  • Strong communication, leadership, organizational, and stakeholder management skills
  • SAP or Oracle ERP experience preferred
  • Advanced Microsoft Excel skills required
  • Mandarin language skills are a plus

Why Pharmaron?
Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 25,000 employees and operations in the US, UK, China, and Singapore. Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.
Collaborative Culture: You will thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners, and collaborators.
Benefits: As part of our commitment to your well-being, we offer a comprehensive benefits package:
  • Comprehensive Medical, Dental & Vision Insurance with significant employer contributions
  • 401(k) Retirement Plan with generous employer matching
  • Generous Paid Time Off (PTO), Paid Sick Leave & Company Holidays to support work-life balance
  • Employer-funded Health Savings Account (HSA) contributions (for eligible plans), plus Healthcare & Dependent Care Flexible Spending Accounts
  • 100% Employer-paid Employee Life Insurance, AD&D, Short- and Long-Term Disability Insurance
  • Employee Assistance Program (EAP), mental health resources, and wellness programs
  • Family-friendly benefits, including fertility support and maternity resources
  • Professional development and career growth opportunities within a leading global CRO/CDMO

How to Apply:
Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!
As an Equal Employment Opportunity and Affirmative Action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.
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