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Customer Experience Operations Manager Jobs in Rhode Island

Teknor Apex

Customer Experience Specialist

Pawtucket, RI · On-site

$17.25 - $21.75/hr

Through proactive communication, problem-solving, and account management, the Customer Experience Specialist strengthens customer relationships while supporting operational performance and business ...

Teknor Apex

Customer Experience Specialist

Pawtucket, RI · On-site

$17.25 - $21.75/hr

Through proactive communication, problem-solving, and account management, the Customer Experience Specialist strengthens customer relationships while supporting operational performance and business ...

Talent ACQ

Operations Manager

Providence, RI

$90K - $110K/yr

Customer Relationship Management: Implement systems to improve customer satisfaction ratings by 10% ... Minimum of 5 years of experience in operations management, preferably in the electrical ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Johnston, RI

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

West Marine

Operations Manager

Narragansett, RI · On-site

Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ... Drive customer experience to meet their needs and improve Net Promoter Score (NPS). * Drive store ...

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI · On-site

$50K - $60K/yr

In this role you will work with customers, vendors, and all staff members to meet established ... Management, business, or other relevant experience is required * Valid driver's license and a clean ...

AIPSO

Operations Manager

Johnston, RI · On-site +1

$84K - $134K/yr

Manage the overall operation of assigned Plans, including supervision of employees, establishment ... Prior supervisory experience required. Customer service, policy processing and underwriting ...

Knitwellgroup

Operations Manager

Cranston, RI · On-site

Provide an exceptional and meaningful customer service experience that promotes the product and ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

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Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Rhode Island

Customer Experience Operations Manager information

See Rhode Island salary details

$43.6K

$121.1K

$132.7K

How much do customer experience operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer experience operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Rhode Island?

For Customer Experience Operations Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Rhode Island look for?

The top searched job categories for Customer Experience Operations Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Customer Experience Operations Manager jobs?

Cities in Rhode Island with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $121,119 per year, or $58.2 per hour.

Customer Experience Specialist

Teknor Apex

Pawtucket, RI • On-site

$17.25 - $21.75/hr

Full-time

Posted 5 days ago

Teknor Apex rating

8.2

Company rating: 8.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

12th of 85 rated plastic manufacturers

Job description

The Customer Experience Specialist serves as a trusted partner to customers, ensuring orders are executed accurately, issues are resolved quickly, and commitments are delivered as promised. This role owns the day-to-day customer experience by coordinating across Sales, Manufacturing, Supply Chain, Credit, Technical Services, and Logistics to remove barriers and deliver solutions. Through proactive communication, problem-solving, and account management, the Customer Experience Specialist strengthens customer relationships while supporting operational performance and business growth. The role combines attention to detail, data analysis, and cross-functional collaboration to improve service outcomes and identify opportunities for continuous improvement. Success is measured through customer satisfaction, order accuracy, on-time performance, and the ability to build confidence and trust with every customer interaction.

Essential Duties and Responsibilities:

  • Process customer orders accurately and ensure delivery commitments are aligned with product availability and operational capabilities.
  • Build strong relationships with assigned customers by understanding their needs and serving as a trusted partner throughout the order-to-delivery process.
  • Coordinate with Manufacturing, Shipping, Supply Chain, and Sales teams to ensure timely execution of customer requirements.
  • Manage customer requests, inquiries, and challenges while balancing customer expectations with company objectives.
  • Collaborate with Sales Administrators to establish new accounts and maintain customer-specific requirements within company systems.
  • Investigate customer issues, disputes, and service concerns, identify root causes, and coordinate effective resolutions across multiple functions.
  • Escalate complex issues as needed to protect customer relationships and business performance.
  • Monitor inventory management programs and proactively address risks that could impact customer satisfaction or service levels.
  • Initiate collaboration with customers, commercial teams, and supply chain partners to improve service outcomes and strengthen account relationships.
  • Develop and distribute customer reports, on-time delivery metrics, and performance analytics that support informed decision-making.
  • Recommend process improvements and service enhancements that improve efficiency, accuracy, and customer experience.
  • Maintain compliance with company policies, procedures, and customer service standards while supporting broader business objectives.

Education and/or Work Experience Requirements:

  • High school or G.E.D. Some college course work preferred.
  • Position requires 3-5 years customer service experience.
  • Excellent listening skills
  • Excellent communication skills
  • Excellent organizational skills
  • Ability to multi-task
  • Strong PC skills, including exposure to ERP systems
  • Ability to maintain composure under pressure
  • Originality and creative thinking is necessary
  • Team Player
  • Results oriented
  • Customer/Relationship-oriented
  • Problem Solving Skills
  • Self-motivated
  • Position has no budget or revenue responsibilities.
  • No Supervisory Functions (behavior, attendance, salary)
  • M3, Salesforce, or CRM experience is preferred 
  • Experience working with Masterbatch and Additives is preferred 

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 15 lbs
  • Must be able to talk, listen and speak clearly on telephone

Teknor Apex is an Equal Opportunity Employer and does not discriminate against any protected status under state or federal laws.  Must be 18 years of age to work at Teknor Apex.

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