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Night Shift Remote Operations Manager Jobs in Rhode Island

UNFI

Manager, Accounting - Remote

Providence, RI · On-site +1

Manage the governance and execution strategy for the Accounting Operations organization utilizing ... Remote Role: This position is classified as remote where the associate will perform remote work ...

Bcbsri

Manager Data Platform Operations

Providence, RI · On-site +1

$133K - $213K/yr

It's why we offer flexible work arrangements that include remote and hybrid opportunities and paid ... What you will do: * Lead and manage the Data Platform Operations team responsible for ...

Morley

Meeting and Event Coordinator (Remote)

Carolina, RI · Remote

$20.50 - $27.25/hr

Remote; involves regular travel to trip destinations Looking to jump start your event planning ... What You'll Need If you have 1-4 years of operational management experience in event planning or ...

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Night Shift Remote Operations Manager information

What does a night shift remote operations manager do?

A Night Shift Remote Operations Manager oversees and coordinates the activities of a team or department outside of regular business hours, typically during nighttime. This role involves monitoring operations remotely, resolving issues as they arise, ensuring productivity standards are met, and communicating with day shift managers for seamless handovers. They are responsible for maintaining workflows, managing staff performance, and handling emergencies or escalations that occur during the night shift. Their goal is to ensure business continuity and operational efficiency even when most of the company is offline.

What are the key skills and qualifications needed to thrive as a night shift remote operations manager?

To thrive as a Night Shift Remote Operations Manager, you need strong leadership abilities, operational oversight, and experience in managing distributed teams, often supported by a bachelor’s degree in business or a related field. Familiarity with remote collaboration tools, workflow management systems, and incident response platforms is typically required. Excellent communication, problem-solving skills, and the ability to make decisions under pressure help set top performers apart. These competencies ensure smooth overnight operations, rapid issue resolution, and effective coordination across time zones.

What are the main challenges faced by a night shift remote operations manager, and how can they be addressed?

As a Night Shift Remote Operations Manager, one of the primary challenges is ensuring seamless communication and coordination across time zones when most of the team or stakeholders may be offline. Additionally, handling urgent issues independently and maintaining productivity during non-traditional hours can be demanding. To address these challenges, it's important to implement clear protocols for after-hours incidents, utilize robust digital communication tools, and foster a strong sense of accountability among the night shift team. Regular check-ins with day shift managers and thorough handover documentation also help ensure smooth operations.

What is the difference between Night Shift Remote Operations Manager vs Night Shift Remote Operations Supervisor?

AspectNight Shift Remote Operations ManagerNight Shift Remote Operations Supervisor
CredentialsTypically requires a bachelor's degree in operations, management, or related field; certifications like PMP are commonUsually requires similar educational background; certifications are less common but may include operational or supervisory courses
Work EnvironmentOversees remote teams during night shifts, manages operations, and ensures efficiencySupervises night shift staff, monitors daily activities, and enforces policies remotely
Employer & Industry UsageUsed in logistics, manufacturing, and customer service industries with remote teamsCommon in call centers, IT support, and logistics sectors with remote night operations

The Night Shift Remote Operations Manager focuses on strategic oversight and overall management of remote night shift teams, while the Night Shift Remote Operations Supervisor handles daily supervision and direct team oversight. Both roles require similar credentials and work environments but differ in scope and responsibilities.

What are popular job titles related to Night Shift Remote Operations Manager jobs in Rhode Island?

For Night Shift Remote Operations Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Night Shift Remote Operations Manager jobs in Rhode Island look for?

The top searched job categories for Night Shift Remote Operations Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Night Shift Remote Operations Manager jobs?

Cities in Rhode Island with the most Night Shift Remote Operations Manager job openings:

Night Shift Remote Operations Manager jobs near you
Infographic showing various Night Shift Remote Operations Manager job openings in Rhode Island as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Senior Manager IT - Unified Communications Operations (Remote)

First Citizens Bank

Carolina, RI • Remote

Full-time

Posted 28 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities & Qualifications

Duties and Responsibilities:

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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