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Customer Experience Operations Manager Jobs in Rhode Island

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

... experience. A Manager Customer Operations must have a deep understanding of customer service best practices and be able to implement them in a fast-paced, high transactional environment.

Knitwellgroup

Operations Manager

Cranston, RI · On-site

Provide an exceptional and meaningful customer service experience that promotes the product and ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

Amazon

Sr. Operations Manager

Johnston, RI · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Tesla

Seasonal Customer Experience Specialist

Providence, RI · On-site

$19.30 - $24.48/hr

Proficient with Microsoft Office Suite and CRM tools * Ability to work evening hours, weekends, and ... experience. The total compensation package for this position may also include other elements ...

New

Clean Harbors

Operations Manager

Lincoln, RI · On-site

$151K/yr

Duties may include managing staff, monitoring operational processes, implementing strategies to ... Plant operations experience. * Complete understanding of facility permits and procedures.

Clean Harbors

Operations Manager

Lincoln, RI · On-site

Duties may include managing staff, monitoring operational processes, implementing strategies to ... Plant operations experience. * Complete understanding of facility permits and procedures.

Clean Harbors

Operations Manager

Lincoln, RI · On-site

Duties may include managing staff, monitoring operational processes, implementing strategies to ... Plant operations experience. * Complete understanding of facility permits and procedures.

CleanHarbors

Operations Manager

Lincoln, RI

Duties may include managing staff, monitoring operational processes, implementing strategies to ... Plant operations experience. * Complete understanding of facility permits and procedures.

Azelis

Customer Experience Representative

Warwick, RI · On-site

$15.75 - $21.25/hr

Customer Experience Representative FT Hourly Hybrid Position Summary Process orders from customers ... Management reserves the right to amend and change responsibilities to meet business and ...

Co-Dough LLC

Bakery Operations Manager

Newport, RI · On-site

... customer experience. What started as a small bakery has quickly grown into a high-volume operation ... We're not looking for someone to simply manage a shift. We're looking for someone who takes ...

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Showing results 21-40

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Rhode Island

Customer Experience Operations Manager information

See Rhode Island salary details

$43.6K

$121.1K

$132.7K

How much do customer experience operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer experience operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Rhode Island? For Customer Experience Operations Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Rhode Island look for? The top searched job categories for Customer Experience Operations Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Customer Experience Operations Manager jobs? Cities in Rhode Island with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $121,119 per year, or $58.2 per hour.

Mgr-Customer Operations

PPL Corporation

Cumberland, RI • On-site

$119K/yr

Full-time

Re-posted 27 days ago

PPL rating

6.8

Company rating: 6.8 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

44th of 53 rated energy and utility

Job description

Company Summary Statement
Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
This role will report to the Director, Customer Services Operations & Support and is responsible for promoting a customer-focused culture while enhancing experiences for Rhode Island Energy customers. Within the role, the manager is responsible for coordinating and leading a team of union and management employees within call center operations, while also overseeing the efforts of RIE's vendor contact center partners. This role ensures the delivery of efficient, consistent operations aligned with department, company, and regulatory requirements. This role will translate functional policy by executing and delivering procedures that drive greater efficiencies and performance for the end-to-end process within the operations. This role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. A Manager Customer Operations must have a deep understanding of customer service best practices and be able to implement them in a fast-paced, high transactional environment.
Responsibilities
  • Contribute to the building of local Call Center operations in RI while working with our labor partners and other key stakeholders. This includes the hiring of customer service representatives.
  • Responsible for monitoring and analyzing call center performance metrics to identify areas for improvement.
  • Daily execution of call center strategies, policies, and procedures
  • Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center environment.
  • Oversee a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks are carried in accordance to end to end process
  • Oversee performance of allocated staff including issues relating to sickness, discipline and agent performance levels and ensure timely delivery of feedback. Coach and develop staff
  • Build an engaging climate to ensure enablement, motivation, participation, and opportunities for sustained and continued employee engagement
  • Monitor all Service Level targets, Key Performance Indicators and Risk to ensure compliance. Develop actions plans when targets are not met.
  • Build and strengthen team environment, set expectations to improve work performance and ensure representatives are complying with standards set for the by our regulatory bodies
  • Promote and implement procedural best practice to ensure all working practices (and where relevant, health and safety standards) are compliant with RIE policies and regulatory requirements.
  • Use sound judgment to think and act commercially when making decisions that impact productivity and cost. (Offering overtime, off phone activities, time off requests)
  • Conduct regular performance evaluations and provide constructive feedback to call center supervisors to promote professional growth and development.
  • Build relationships and effectively collaborate with various operations teams in the development, implementation, and/or changes to business processes. Coordinate with other departments to analyze and resolve difficult problems, inquiries, and complaints. Propose new, novel solutions to prevent problems from recurring, as appropriate.
  • Manage continuous improvement to achieve goals for customer service satisfaction. Appropriately balance the needs of the customer with the requirements of the business, building awareness of customer feedback across operations teams to optimize customer satisfaction.
  • Manage call center budget and resources to ensure cost-effectiveness and efficient operations.
  • Foster a positive work culture and team environment to promote employee engagement and retention.
  • Emergency and storm role commitment; this is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Qualifications
Qualifications
  • Bachelor's degree plus 6 years of supervisory experience within a customer centric and transactional organization desired or 10 years of direct supervisory experience.
  • Experience leading a team of represented personnel involved in providing a transactional support service in support of RIE objectives.
  • Proficient in relevant software e.g., Microsoft Office products (Excel, Word, PowerPoint) and working knowledge of call center process, technology and industry best practices.
  • Demonstrated track record of driving high performance through a complex enterprise. Consistency in delivering on commitments, ownership of the results, exhibiting high standards of integrity while engaging, empowering, and driving accountability to effectively deliver results.

Preferred Qualifications
  • Possesses knowledge and understanding of Rhode Island Energy's electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively
  • Experience in Emergency Response Procedures and Business Continuity plans as they relate to the business area.
  • Knowledge and understanding of customer systems within a regulated environment
  • Exposure to Rhode Island regulatory requirements
  • Demonstrated expertise with labor relations and management of union-represented employees
  • Proven ability to coordinate and manage vendor partnerships and third-party providers.

#RIE #INDRIE

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