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Director Customer Operations Jobs in Michigan (NOW HIRING)

Adler Pelzer Group

Operations Director

Troy, MI

Quality, Customer Satisfaction, and Delivery * Support plant leadership in meeting internal and ... Help remove operational barriers impacting customer commitments. Continuous Improvement and ...

Adler Pelzer USA

Operations Director

Troy, MI · On-site

Quality, Customer Satisfaction, and Delivery * Support plant leadership in meeting internal and ... Help remove operational barriers impacting customer commitments. Continuous Improvement and ...

KAFTAN

DIRECTOR OF OPERATIONS

Southfield, MI · On-site

$120 - $150/hr

Relational. You treat team members and customers with empathy and respect, knowing that happy ... Collaborate with the Director of Finance to develop and achieve operational budget objectives

Schupan

Director of Operations

Kalamazoo, MI · On-site

Director of Operations 1st Shift Kalamazoo, MI Full-Time Compensation commensurate with experience ... Aligns internal quality benchmarks with those of strategic customers to ensure mutual standards are ...

SCHUPAN & SONS INC

Director of Operations

Kalamazoo, MI · On-site

Director of Operations 1st Shift | Kalamazoo, MI | Full-Time | Compensation commensurate with ... Aligns internal quality benchmarks with those of strategic customers to ensure mutual standards are ...

Ace Outdoor Services

Director of Operations

Burton, MI · On-site

Director of Operations / Integrator Ace Outdoor Services LLC. | Location: Southeast Michigan ... Ensure consistent execution, service quality, safety, and customer experience. * Build systems and ...

RXinsider LTD.

Director of Operations

Grand Rapids, MI · On-site

$120 - $170/hr

Job Summary The Director of Operations has primary responsibility for the operational planning and ... The position serves as part of a Customer/West executive governance team proactively addressing the ...

Scout HR Services

Director of Operations

Birmingham, MI · On-site

$80K - $130K/yr

About the Role The Director of Operations will wear many hats--leading a small team, managing ... Manage recruiting efforts and streamline customer service and sales flows. * Collaborate with ...

Keurig Dr Pepper

Director of Operations

Holland, MI · On-site

$155K - $205K/yr

Director of Operations (Plant Manager): The Plant Manager is responsible for Leading and driving ... Safety, Quality, Productivity, Cost & Customer Service, while developing direct reports. Improves ...

Keurig Dr Pepper, Inc.

Director of Operations

Holland, MI · On-site

$155K - $205K/yr

Director of Operations (Plant Manager): The Plant Manager is responsible for Leading and driving ... Safety, Quality, Productivity, Cost & Customer Service, while developing direct reports. Improves ...

Acosta

Customer Manager

Grand Rapids, MI · On-site

Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.

Koch Industries

Director of Operations

Albion, MI · On-site

... Director of Operations at our facility. This is more than a plant leadership role-it is an ... customers worldwide with quality products. In addition to the products we make, we operate one of ...

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All JobsCustomer Operations JobsDirector Customer Operations JobsDirector Customer Operations Jobs in Michigan

Director Customer Operations information

See Michigan salary details

$29.6K

$93.9K

$156.5K

How much do director customer operations jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer operations in Michigan is $93,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a director customer operations?

A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.

What are the main challenges a director customer operations typically faces in their role?

One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.

What are the key skills and qualifications needed to thrive in the director customer operations position, and why are they important?

Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

What does a director of customer operations do?

A director of customer operations oversees the strategies and processes that ensure excellent customer service and satisfaction. They manage teams, develop policies, analyze performance metrics, and implement improvements to enhance the customer experience across channels. Strong leadership, communication skills, and familiarity with customer management tools are essential for this role.

What are the most commonly searched types of Customer Operations jobs in Michigan?

The most popular types of Customer Operations jobs in Michigan are:

What are popular job titles related to Director Customer Operations jobs in Michigan?

For Director Customer Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Customer Operations jobs in Michigan look for?

The top searched job categories for Director Customer Operations jobs in Michigan are:

What cities in Michigan are hiring for Director Customer Operations jobs?

Cities in Michigan with the most Director Customer Operations job openings:

Director Customer Operations jobs near you
Infographic showing various Director Customer Operations job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $93,854 per year, or $45.1 per hour.

Quantitative Trading and Operations

Viewline Ventures

Ann Arbor, MI • On-site

Contractor

Re-posted 2 days ago

Job description

About Us

We're a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative, and we thrive on solving tough problems with discipline and precision. We're looking for someone who takes pride in doing things the right way, loves following structured processes, and enjoys being the person everyone can count on to get it done right. If that's you, we want to meet you.

About the Role

As an Implementation Specialist, you'll play a critical behind-the-scenes role in keeping our operation running with accuracy, consistency, and discipline. You'll execute structured playbooks, manage client-facing systems, and flag edge cases, all while keeping meticulous records.

This is a high-trust, precision-driven position ideal for someone who thrives in structured environments, takes pride in operational excellence, and finds satisfaction in completing tasks with care and consistency. You'll be required to travel locally on a daily basis, so access to reliable transportation is essential.


Key Responsibilities

  • Execute SOPs and task checklists with high attention to detail and operational discipline
  • Manage real-time workflows, resolve edge cases, and escalate issues as needed
  • Log detailed records of all actions and outcomes to maintain transparency and traceability
  • Monitor accounts, balances, and platform statuses pre- and post-execution
  • Troubleshoot minor technical issues and assist with onboarding or setup tasks for new accounts or tools
  • Complete field-based tasks involving physical systems, identity verifications, or client-specific operations (local travel required)

Requirements

  • Detail-Driven & Conscientious: You care deeply about the little things. You catch what others miss.
  • Process-Oriented & Reliable: You excel when following structured steps, and teammates know they can count on you.
  • Completionist: You finish what you start, close loops without reminders, and don't leave tasks half-done.
  • Steady Under Pressure: You're calm and focused in live settings and time-sensitive moments.
  • Technically Capable: You're comfortable navigating software, tools, and browser-based workflows.
  • Logistically Flexible: You're based in New Jersey, Philadelphia, Michigan, or Ontario (or willing to relocate) and can handle daily in-person tasks that require local travel.

Bonus Points

  • Experience in admin, ops, or structured execution roles (e.g., QA, compliance, lab work, customer operations)
  • Familiarity with SOP-driven environments or performance-based work

Benefits

  • Competitive hourly pay with performance incentives
  • Flexible hours with consistent workflows
  • Direct exposure to the operational engine of a high-growth, high-precision startup
  • Clear SOPs and support systems so you can execute with confidence

Apply