Director Customer Operations Jobs in Michigan (NOW HIRING)

## Director, OperationsApplylocations: US, MI, Coldwatertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR112445# **What We Do***FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.*# # **Why you should join us**Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!The Director of Operations is the leader responsible for driving excellence across manufacturing and service operations. This role oversees all major operational functions—including Logistics, Purchasing, Warehouse Operations, Facility Maintenance, Receiving, Value Stream Mapping, IT Integrations, and Operational Transactions—to build a unified, scalable, high‐performance operating model. The executive partners with senior leadership to shape strategy, strengthen organizational capability, and deliver sustainable growth and profitability.Key candidate experience:* Experience in implementing advanced material handling systems* Strong understanding of warehousing, light assembly, and packaging operations* Strong logistics background – small package, LTL, and company-owned trucking* Strong leadership characteristics – builds strong partnerships across the business unit and within the enterprise. Lead by example, servant leadership mindset* Working knowledge of S&OP/SI&OP methodologies for forecasting and capacity planning* Desire to work in the details, ‘get your hands dirty’, proactively drive opportunities* Operational leadership experience within a mixed D2C/B2B environment is a plus**Key Responsibilities****Operational Leadership & Strategy*** Lead multi‐site operations under a cohesive strategic vision.* Develop long‐range operational strategies supporting growth, scalability, and financial performance.* Establish standardized frameworks, KPIs, and performance expectations.* Represent operations in executive planning and corporate initiatives.**Operational Excellence*** Oversee daily manufacturing, assembly, and service operations to meet quality, throughput, and cost goals.* Lead Logistics, transportation, and distribution performance.* Direct Purchasing strategy, supplier management, and cost management initiatives to ensure material availability and team performance.* Manage Warehouse Operations and Receiving for accurate material flow and inventory integrity.* Oversee Facility Maintenance and equipment reliability.* Drive Value Stream Mapping and continuous improvement initiatives to eliminate waste and enhance throughput.* Ensure accurate ERP/MRP Operational Transactions.* Partner with IT to advance automation and IT Integrations.**Supply Chain & Inventory*** Lead supply chain planning, procurement, and inventory management.* Implement logistics and material handling systems that support growth.* Optimize working capital through best‐in‐class inventory practices.* Build strategic vendor partnerships to improve cost, quality, and reliability.**Leadership & Talent Development*** Lead and develop plant managers, supervisors, and operational teams.* Foster a culture of accountability, collaboration, and continuous improvement.* Attract and retain top operational talent.**Financial & Performance Management*** Own operational P&L, budgeting, forecasting, and capital planning.* Use KPIs to drive data‐informed decisions and margin improvement.* Identify opportunities for cost reduction and process optimization.* Partner with finance on operational performance and planning.**Cross‐Functional & Customer Engagement*** Collaborate with sales, engineering, and product development to support customer and product strategies.* Partner with corporate teams on enterprise initiatives.* Build strong relationships with key customers and stakeholders.**Performance Metrics*** Operational efficiency and cost reduction.* On‐time delivery and service turnaround.* Quality, safety, and customer satisfaction.* Achievement of financial and growth targets.* Leadership effectiveness and team engagement.**Required Skills & Experience*** Strong executive presence with the ability to unify and motivate teams.* Deep expertise in manufacturing, service operations, logistics, and supply chain.* Proven P&L ownership and financial acumen.* Proficiency in ERP/MRP systems and operational analytics.* Exceptional communication, strategic thinking, and decision‐making skills.**Qualifications*** Bachelor’s degree in business, Operations Management, Industrial Engineering, or related field; Master’s preferred.* 10+ years of progressive operations leadership in manufacturing, distribution, or service environments preferred.* Experience in automotive, powersports, or high‐performance vehicle industries strongly preferred.* Demonstrated success scaling multi‐site operations.**Work Environment*** Manufacturing/office environment with periods of walking, standing, bending, and lifting up to 50 lbs.* Requires visual acuity for computer‐based data entry and validation.***Disclaimer****: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the job’s essential functions.****Note:****FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.**Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.* #J-18808-Ljbffr