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Customer Operations Associate Jobs in Michigan (NOW HIRING)

JCPenny

Operations Associate

Roseville, MI

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you ...

JCPenny

Operations Associate

Roseville, MI

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you ...

JCPenney

Operations Associate

Roseville, MI · On-site

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

Crateandbarrel

Operations Associate

Lincoln Park, MI · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

Crateandbarrel

Operations Associate

Lincoln Park, MI · On-site

Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality ... As a CB2 Operations Associate, you will play a vital role in maintaining an efficient stockroom and ...

JCPenney

Operations Associate - Oakland Mall

Troy, MI · On-site

Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one ...

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All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Michigan

Customer Operations Associate information

See Michigan salary details

$8

$22

$43

How much do customer operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations associate in Michigan is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.89 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Michigan? The most popular types of Customer Operations jobs in Michigan are:
What are popular job titles related to Customer Operations Associate jobs in Michigan? For Customer Operations Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Michigan look for? The top searched job categories for Customer Operations Associate jobs in Michigan are:
What cities in Michigan are hiring for Customer Operations Associate jobs? Cities in Michigan with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,608 per year, or $22.4 per hour.

Customer Operations Associate

Jesuit Refugee Service Ltd

Schoolcraft, MI • On-site

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Description
About the Company:
If you are you looking to become a part of a team who's on a mission to provide sustainable products to a number of industries around the world, J. Rettenmaier USA is the company for you! As the leading manufacturer of insoluble fibers, we take pride in our commitment to providing our employees with a comfortable and collaborative work environment, inclusive culture and the best training and development programs. To prove how much we value our employees' health and wellbeing in and out of the workplace we offer exemplary health, vision and Rx benefits, premium free dental and a generous 401k plan. Not to mention our competitive pay and many more employee perks. With a total of 8 locations across the US, we are always welcoming individuals eager to learn and grow with our fiber family.
What We Manufacture:
Whether it be a US trend or an industry standard, JRS USA fibers offer solutions to help fit product needs across a number of industries, including pharmaceutical, pet, and food. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are favorable throughout all the industries we serve.
See our website for more information about the company, careers and more: https://www.jrsusa.com/jrs-usa/
Job Responsibilities & Duties
  • Process A/R Invoicing ensuring accuracy of billing address, shipping address, items, quantities and pricing.
  • Provide customer with requested documentation pertaining to shipment.
  • File all A/R Invoices and maintain filing system.
  • Run and verify month end reports to ensure all deliveries are invoiced within the required period.
  • Communicate with a professional and friendly demeanor.
  • Build relationships with customers through reliable service, knowledge and willingness to go the extra mile.
  • Projects as assigned by Customer Operations Manager and Sales Operations Manager.
  • Print and Scan all shipping documentation for electronic record retention where necessary.
  • Double check shipments to ensure quantities delivery noted match the bill of lading.
  • Delivery note any third party warehouse shipments ensuring quantity ordered is the quantity that shipped.
  • Utilize queries, create A/R Invoices in SAP and verify all order details for accuracy.
  • Communicate both internally and externally when there is a discrepancy to find resolution.
  • Provide Accounting department with copies of the A/R invoice for all electronic submitted invoices.
  • Provide customer required documentation as instructed on the order acknowledgement and warehouse
  • Instructions for each shipment.
  • Maintain file system for all invoicing documents purging and restructuring yearly.
  • Professionally field phone calls, faxes and emails from customers and direct them to the correct contact, or collect the necessary information to forward.
  • Prepare documentation for credit memos.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to all relevant policies and procedures.
  • Other duties as assigned.
Requirements
  • High school diploma required; a degree in a related field is a plus
  • Proven experience in data entry and familiarity with A/R Invoicing and order fulfillment processes.
  • Strong verbal and written communication skills, with the ability to communicate effectively with internal teams and customers.
  • High attention to detail, particularly in managing orders, invoices, and shipment documentation, ensuring accuracy and adherence to established processes.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word at a basic o intermediate level; familiarity with order processing software, preferable SAP or similar ERP SYSTEM.
  • Capable of performing basic math calculations related to invoicing and order processing.
  • Exceptional organizational and time management skills, able to prioritize tasks and manage multiple accounts and deadlines effectively.
  • Ability to troubleshoot and resolve issues related to invoicing or order discrepancies in a timely manner.
  • Willingness to provide support to the Customer Operations team and other departments as needed, contributing to overall business efficiency.
  • Strong customer service focus, committed to delivering exceptional customer satisfaction.
  • Willingness to take on additional accounts and responsibilities as the position grows, demonstrating flexibility in a dynamic work environment.

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