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Customer Operations Associate Jobs in Michigan (NOW HIRING)

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer operations associate in Michigan is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What are the most commonly searched types of Customer Operations jobs in Michigan?

The most popular types of Customer Operations jobs in Michigan are:

What are popular job titles related to Customer Operations Associate jobs in Michigan?

For Customer Operations Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Operations Associate jobs in Michigan look for?

The top searched job categories for Customer Operations Associate jobs in Michigan are:

What cities in Michigan are hiring for Customer Operations Associate jobs?

Cities in Michigan with the most Customer Operations Associate job openings:

Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,608 per year, or $22.4 per hour.

Operations Associate I

Jackson National Life

Lansing, MI • On-site

$20.60/hr

Full-time

Retirement, PTO

Re-posted 8 days ago

Job description

If you are an internal associate, please login to Workday and apply through My Career.

Job PurposeThe Operations Associate I processes standard client and producer transactions and ensures all information is in "good order" for processing.Essential Job Duties & Responsibilities
  • Processes standard transactions using documented procedures and multiple software applications.
  • Identifies and escalates issues for resolution when necessary.
  • Communicates with internal associates and external customers or agents regarding outstanding requirements.
  • Documents status of transactions and contacts received and initiated.
Other Duties
  • Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
  • Other duties as assigned.
Knowledge, Skills & Abilities
  • Ability to learn and understand basic life and annuity product information.
  • Basic understanding of financial implications arising from processing errors.
  • Ability to read and carry out detailed written procedures.
  • Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
  • Ability to communicate company processing requirements and procedures.
  • Ability to navigate and utilize multiple software and mainframe computer applications.
  • Ability to type 35 words per minute.
  • Ability to work independently and in a team environment.
  • Ability to effectively manage the demands of a high volume, imaged based work environment.
Education and Experience Required
  • High School diploma or equivalent (G.E.D.).
  • 0-1 year work experience.

Benefits and Compensation

  • Hourly pay rate of $20.60

  • Promotional consideration (twice annually)

  • Annual bonus and merit programs

  • Annual paid time off and 10 paid holidays

  • 401(k) contributions

Other

  • October Start Date

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

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