As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Gilbert, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
Gilbert, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Quick apply
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Phoenix, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Phoenix, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Sierra Vista, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Sierra Vista, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Tucson, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Tucson, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Mesa, AZ · On-site
As a high-achieving Director of Operations, you will act as the key link between headquarters and ... customer relations. The successful candidate will be in charge of the district's day-to-day ...
Senior Director, Cloud Operations Job ID 2026-8862 Category Services Job Location US-AZ-Scottsdale ... Customer & Executive Engagement * Serve as the senior escalation point for strategic customers ...
Senior Director, Cloud Operations Job ID 2026-8862 Category Services Job Location US-AZ-Scottsdale ... Customer & Executive Engagement * Serve as the senior escalation point for strategic customers ...
Administration/Director Date Posted: 6/18/2026 Location: Cholla IMT - Glendale, AZ Closing Date ... Commitment to customer service, innovation, continuous improvement, and operational excellence.
Administration/Director Date Posted: 6/18/2026 Location: Cholla IMT - Glendale, AZ Closing Date ... Commitment to customer service, innovation, continuous improvement, and operational excellence.
Senior Director of Customer Experience and Operations - Association Banking Location: AZ - Chandler 3075 What you'll do: The Senior Director of Customer Experience and Operations is a senior leader ...
Senior Director of Customer Experience and Operations - Association Banking Location: AZ - Chandler 3075 What you'll do: The Senior Director of Customer Experience and Operations is a senior leader ...
Senior Director of Customer Experience and Operations - Association Banking Location: AZ - Chandler 3075 What you'll do: The Senior Director of Customer Experience and Operations is a senior leader ...
Senior Director of Customer Experience and Operations - Association Banking Location: AZ - Chandler 3075 What you'll do: The Senior Director of Customer Experience and Operations is a senior leader ...
$31.7K - $44K
4% of jobs
$44K - $56.3K
8% of jobs
$56.3K - $68.7K
11% of jobs
$70.6K is the 25th percentile. Wages below this are outliers.
$68.7K - $81K
12% of jobs
$81K - $93.3K
14% of jobs
The median wage is $95K / yr.
$93.3K - $105.6K
12% of jobs
$105.6K - $118K
13% of jobs
$121K is the 75th percentile. Wages above this are outliers.
$118K - $130.3K
9% of jobs
$130.3K - $142.6K
9% of jobs
$142.6K - $154.9K
5% of jobs
$154.9K - $167.3K
3% of jobs
$31.7K
$100.3K
$167.3K
A Director of Customer Operations oversees customer service teams, ensuring efficient processes, high customer satisfaction, and operational excellence. They develop strategies to optimize service delivery, streamline workflows, and implement technologies to improve customer experience. This role requires strong leadership, problem-solving, and collaboration across departments to align customer operations with business goals. Additionally, they analyze key performance metrics and drive continuous improvements to enhance efficiency and customer retention.
One of the primary challenges in this role is balancing efficient operational performance with exceptional customer experiences, especially during periods of rapid company growth or change. Directors must frequently address issues such as streamlining workflows, managing complex escalations, and adapting to evolving customer expectations across multiple channels. Additionally, they often drive team development, implement new technologies, and foster collaboration with sales, product, and IT departments. Overcoming these challenges requires strong leadership, agility, and a passion for continuous improvement to ensure both customer satisfaction and organizational success.
Success as a Director Customer Operations requires strong leadership, in-depth knowledge of customer service processes, operational management expertise, and a relevant bachelor’s or master’s degree. Proficiency with CRM systems (such as Salesforce or Zendesk), data analytics tools, and process improvement methodologies like Six Sigma is often expected. Outstanding interpersonal skills, a customer-centric mindset, and the ability to motivate cross-functional teams set top candidates apart. These competencies ensure seamless operations, high customer satisfaction, and the ability to drive strategic improvements across customer service functions.

Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 21 days ago
5.6
Based on 739 frontline employees who took The Breakroom Quiz
61st of 88 rated restaurants
Applebee’s restaurants nationwide are hiring!
Applebee’s celebrates a fun, friendly, and inclusive culture, inviting like-minded candidates to join a team where hard work opens up opportunities and team members receive the support they need to succeed.
We take pride in our teams!
Performance - We totally own our actions and are accountable for our results.
Respect - We treat others the way we want to be treated.
Integrity - We do what we say we're going to do, and always do the right thing.
Development - We continuously grow and improve our teams, ourselves, our company, and our communities.
Engagement - We foster a fun, energizing, and engaging place to work.
Job Description
As a high-achieving Director of Operations, you will act as the key link between headquarters and the assigned district’s branches. You will help branches stay up to date with company policies, and you will ensure focus on increasing sales and building productive customer relations. The successful candidate will be in charge of the district’s day-to-day operations and will carry out company policies and guidelines.
Requirements
Benefits
We are an Equal Opportunity Employer.
Applebee’s restaurants nationwide are hiring!
Applebee’s celebrates a fun, friendly, and inclusive culture, inviting like-minded candidates to join a team where hard work opens up opportunities and team members receive the support they need to succeed.
Bring your talents to a team where you belong. Embark on a career that promotes growth and supports flexible schedules.
Get the full story on Breakroom
Sourced by ZipRecruiter
Food services and drinking places
10,000+ Employees
Leawood, KS, US