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Director Customer Experience Cx Jobs (NOW HIRING)

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

SHR Consulting Group

$110 - $125/hr

... X/CX Specialist - Mid Paris, VA, US Salary Range: $110,000.00 To $125,000.00 Annually SHR - S ... With an intimate understanding of our customers' challenges and deep expertise in existing and ...

ADP, Inc.

Senior UX/CX Specialist

Paris, VA · On-site

$115 - $135/hr

Senior UX/CX Specialist Full Time Paris, VA, US 22 days ago Requisition ID: 1480 Salary Range: $115 ... With an intimate understanding of our customers' challenges and deep expertise in existing and ...

ADP, Inc.

UX/CX Specialist - Mid

Paris, VA · On-site

$110 - $125/hr

... X/CX Specialist - Mid Paris, VA, US 23 days ago Requisition ID: 1479 Salary Range: $110,000.00 To ... With an intimate understanding of our customers' challenges and deep expertise in existing and ...

SHR Consulting Group

UX/CX Specialist - Mid

Virginia, IL · On-site

$110 - $125/hr

... X/CX Specialist - Mid Paris, VA, US Salary Range: $110,000.00 To $125,000.00 Annually SHR - S ... With an intimate understanding of our customers' challenges and deep expertise in existing and ...

twentysix

CX-UX Manager (Detroit)

Detroit, MI · On-site

$115K/yr

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

Sorenson

Customer Experience Strategist

Salt Lake City, UT · On-site

$95K/yr

Job Summary The Customer Experience (CX) Strategist is a senior individual contributor responsible ... Demonstrated ability to lead cross-functional initiatives and drive progress without direct ...

New

Chubb

Customer & User Experience Specialist, Sr

Chattanooga, TN · On-site

$16.25 - $20.25/hr

Role Summary The Customer & User Experience Specialist, Senior is a critical member of the Customer ... CX data into clear insights for operational leaders and senior executives. * Self-directed and ...

New

Unum UK

AVP CX Experience Design

Chattanooga, TN · On-site

Translate customer insights, Voice of Customer feedback, market trends, and operational data into ... experience in Customer Experience (CX), Experience Design, Service Design, Journey Management ...

Unum Group

AVP CX Experience Design

Chattanooga, TN · On-site

Translate customer insights, Voice of Customer feedback, market trends, and operational data into ... experience in Customer Experience (CX), Experience Design, Service Design, Journey Management ...

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Director Customer Experience Cx information

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$39K

$123.3K

$196.5K

How much do director customer experience cx jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer experience cx in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Customer Experience Cx vs Customer Service Manager?

AspectDirector Customer Experience CxCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, analyzes customer feedback, and drives improvements across multiple touchpoints.Manages daily customer service operations, handles escalations, and ensures customer satisfaction at the team level.
Required CredentialsBachelor's degree; often advanced degrees in business or marketing; experience in CX or related fields.Bachelor's degree; experience in customer service or support roles; leadership skills.
Work EnvironmentStrategic, cross-departmental, often involves data analysis and planning.Operational, team-focused, customer-facing environment.

The main difference is that the Director Customer Experience Cx focuses on developing and implementing overall customer experience strategies, while the Customer Service Manager handles day-to-day customer support operations. The director role is more strategic and broad, whereas the manager role is more tactical and team-oriented.

What cities are hiring for Director Customer Experience Cx jobs?

Cities with the most Director Customer Experience Cx job openings:

What are the most commonly searched types of Customer Experience Cx jobs?

The most popular types of Customer Experience Cx jobs are:

What states have the most Director Customer Experience Cx jobs?

States with the most job openings for Director Customer Experience Cx jobs include:

Director Customer Experience Cx jobs near you
Infographic showing various Director Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Product Management - CX & Contact Center Technology

Avis Budget Group

Parsippany, NJ • On-site

$234K - $245K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Avis Budget Group rating

6.1

Company rating: 6.1 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

150th of 177 rated vehicle equipment hire

Job description

Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Director, Product Management - Customer Experience (CX) & Contact Center Technology (Global) will lead the strategy, execution, and delivery of technology products that power the global contact center ecosystem, while enabling broader end-to-end customer experience (CX) transformation.
Reporting to the CX Leader, this role is accountable for global contact center technologies and capabilities, ensuring they deliver seamless, efficient, and intelligent customer and agent experiences. This leader will work in close partnership with other product and technology leaders to deliver an integrated CX product ecosystem.
The role will establish and lead a modern, agile product operating model, organizing work into cross-functional product pods responsible for delivering high-impact customer and operational outcomes. The Director will lead and orchestrate the work of cross-functional resources-including product management, service design, engineering, QA, architecture, analytics, and project management-to drive speed, quality, and measurable business value.
What You'll Do:
Global Contact Center Product Strategy (Aligned to CX)
  • Define and execute the global product strategy and roadmap for contact center technologies, aligned with CX and business priorities.
  • Ensure scalability, consistency, and performance of contact center capabilities across regions.
  • Translate Voice of Customer insights, analytics, and operational needs into prioritized product investments.
  • Align contact center product initiatives to end-to-end customer journey improvements.

Agile Product Operating Model (Pods / Squads)
  • Establish and lead dedicated cross-functional product pods focused on the highest-impact contact center and CX capabilities.
  • Implement a scalable agile pod/squad model enabling:
    • Faster iteration and delivery
    • Continuous feedback loops and improvement
    • Strong alignment between CX strategy and product outcomes
  • Ensure pods have clear accountability to supported business functions.
  • Standardize product management practices, governance, and delivery frameworks globally.

Cross-Functional Leadership & Delivery Orchestration
  • Lead and coordinate the work of cross-functional pod teams, including:
    • Product Managers
    • Service / CX Designers (CX/UX)
    • Engineering leads and teams
    • QA leads and testing teams
    • Architects (shared)
    • Product Analysts
    • Project / Delivery Managers
  • Drive alignment from insight, design, build, deploy and optimize.
  • Remove silos and ensure end-to-end ownership and accountability across delivery teams.

Product Delivery & Lifecycle Management
  • Lead a global portfolio of contact center and CX technology initiatives.
  • Own the full product lifecycle:
    • Discovery and ideation
    • Roadmap and prioritization
    • Development and release
    • Continuous improvement
  • Ensure delivery is aligned to measurable business outcomes

Contact Center Technology Ownership (Global Scope)
  • Own and drive strategy and execution across key platforms, including:
    • CRM systems
    • Customer Data Platform (CDP)
    • Knowledge Base / Knowledge Management
    • Agent Workspace / Desktop Experience
    • Amazon Connect
    • Communication Services (voice, chat, messaging, omnichannel)
    • Mainframe customer systems and legacy integrations
  • Ensure these platforms are integrated, modernized, and optimized to deliver seamless global customer and agent experiences.

AI & Intelligent Automation
  • Drive adoption of AI-driven capabilities, including:
    • Conversational AI and virtual agents
    • Intelligent routing and automation
    • Agent assist and real-time support
    • Predictive insights and personalization
  • Partner with Data & Analytics to embed advanced decisioning into product capabilities.
  • Continuously evaluate and scale emerging technologies.

Perks You'll Get:
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
  • 401(k) Retirement Plan with company matched contributions
  • Full training to learn the business and enhance professional skills
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:
  • Bachelor's degree in Business, Technology, Engineering, or related field (MBA preferred)
  • 10+ years of product management experience, with leadership responsibilities
  • Proven experience in contact center technologies and customer experience platforms
  • Experience leading global, cross-functional teams and transformation initiatives
  • Strong background in Agile product management and pod/squad operating models
  • Experience with CRM, CDP, contact center platforms (e.g., Amazon Connect), and digital CX ecosystems
  • Deep experience leading and implementing AI-driven solutions within contact center environments, including conversational AI, intelligent routing, agent assist, and automation at scale
  • Strong product strategy, roadmap development, and execution capabilities
  • Ability to translate customer insights into scalable product solutions
  • Deep understanding of contact center operations and technologies
  • Expertise in cross-functional team leadership and delivery orchestration
  • Strong analytical and data-driven decision-making skills
  • Excellent stakeholder management and executive communication skills
  • Ability to manage complexity across global, matrixed organizations
  • Customer-Centric Mindset: Deep focus on improving customer and agent experiences
  • Strategic Thinking: Connects product decisions to long-term CX and business outcomes
  • Execution Excellence: Drives speed, quality, and accountability in delivery
  • Collaboration & Influence: Aligns diverse stakeholders and cross-functional teams
  • Innovation & Agility: Embraces new technologies, including AI, and drives continuous improvement
  • Leadership & Team Development: Builds, motivates, and develops high-performing teams

The annual starting salary for this position is between $160,000 - $235,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Parsippany
New Jersey
United States of America

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