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Director Customer Experience Cx Jobs (NOW HIRING)

Unum UK

Director - Strategic CX Designer

Portland, ME

The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to ...

New

Macy's

Director, Customer Experience

China Grove, NC · On-site

$98K - $164K/yr

Job Overview The Principal, Customer Experience, based in our China Grove Fulfillment Center serves as the primary liaison between luxury partners and the China Grove Customer Fulfillment Center.

Socket.dev

Director, Customer Experience

Manhattan, NY · On-site

$170 - $180/hr

The Director of Customer Experience will own the strategy, architecture, and execution of a fully automated, AI-powered engagement model designed to drive product adoption at scale across our ...

New

Murata

Customer Experience Director

Saint Paul, MN · On-site

The Customer Experience Director partners cross-functionally to establish CX (Customer Experience) governance, metrics, and closed-loop improvement processes that elevate customer outcomes and ...

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Director Customer Experience Cx information

See salary details

$39K

$123.3K

$196.5K

How much do director customer experience cx jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director customer experience cx in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Customer Experience Cx vs Customer Service Manager?

AspectDirector Customer Experience CxCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, analyzes customer feedback, and drives improvements across multiple touchpoints.Manages daily customer service operations, handles escalations, and ensures customer satisfaction at the team level.
Required CredentialsBachelor's degree; often advanced degrees in business or marketing; experience in CX or related fields.Bachelor's degree; experience in customer service or support roles; leadership skills.
Work EnvironmentStrategic, cross-departmental, often involves data analysis and planning.Operational, team-focused, customer-facing environment.

The main difference is that the Director Customer Experience Cx focuses on developing and implementing overall customer experience strategies, while the Customer Service Manager handles day-to-day customer support operations. The director role is more strategic and broad, whereas the manager role is more tactical and team-oriented.

What cities are hiring for Director Customer Experience Cx jobs? Cities with the most Director Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Director Customer Experience Cx jobs? States with the most job openings for Director Customer Experience Cx jobs include:
Director Customer Experience Cx jobs near you
Infographic showing various Director Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, CX

Starcom Mediavest Group Germany Gmbh

Chicago, IL • On-site

$106K - $153K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.
Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.
Job Description
The Director, Customer Experience (CX) leads the development of customer-centered strategies that connect insights to meaningful business outcomes. This role provides functional leadership for Insights and Strategy across assigned accounts, ensuring every engagement is grounded in a deep understanding of customer needs, market dynamics, and client objectives. The Director partners closely with cross-functional teams to develop integrated strategies, mentor talent, and deliver high-quality work that drives measurable impact for clients.
Responsibilities
Knowledge
  • Lead the development of customer insights and strategic recommendations that inform integrated marketing and media plans.
  • Translate qualitative and quantitative research into clear, actionable business and customer strategies.
  • Apply a strong understanding of pharmaceutical marketing, customer journeys, and omnichannel engagement across HCP and DTC audiences.
  • Evaluate strategic work to ensure recommendations are insight-driven, customer-focused, and aligned with client objectives.
  • Stay current on industry trends, evolving customer behaviors, and emerging technologies to strengthen strategic recommendations.
Leadership
  • Lead the Customer Experience function across assigned brands and client engagements.
  • Partner with Planning, Analytics, Media, Data, Creative, and Client teams to develop integrated customer experience strategies.
  • Manage and mentor strategists, providing coaching, feedback, and opportunities for professional growth.
  • Foster collaboration across cross-functional teams while helping resolve complex business and strategic challenges.
  • Present strategic recommendations with confidence to both internal and client stakeholders.
Strategy & Client Leadership
  • Serve as a trusted strategic partner to clients, ensuring customer insights are translated into impactful business solutions.
  • Guide strategic planning activities from discovery through execution and optimization.
  • Facilitate client workshops, strategic planning sessions, and collaborative working meetings.
  • Identify opportunities to strengthen client relationships through proactive, customer-centered recommendations.
  • Ensure the quality, consistency, and strategic integrity of deliverables across assigned accounts.
Qualifications
  • 8+ years of experience in customer experience, strategy, insights, media, or integrated marketing.
  • Pharmaceutical agency experience preferred; Consumer Health or CPG experience a plus.
  • Proven ability to lead cross-functional teams and manage multiple priorities.
  • Strong analytical thinking, problem-solving, and strategic planning skills.
  • Excellent communication, presentation, facilitation, and storytelling abilities.
  • Experience mentoring and developing team members.

Additional Information
Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: USD $106,780.00 - USD $153,405.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/31/2026.

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