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Director Customer Experience Cx Jobs (NOW HIRING)

BrightonOne

Director, Customer Experience

Brighton, MA · Hybrid

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid - 4 days per week in Brighton, MA office; 1 day remote FLSA Status: Exempt About Us BrightonOne is a nonprofit social enterprise ...

EVENLITE LLC

Director Customer Experience

Trevose, PA · On-site

Director of Customer Experience Classification: Exempt Full Time: Yes Reports To: President WHO WE ARE At Evenlite , our mission is simple: Lives Depend On Us. Every emergency light, exit sign ...

Red Ventures

$218K - $281K/yr

Lead CX Within the Partnership * Own experience strategy and execution across high-value customer journeys, connecting customer needs, business objectives, and measurable outcomes. * Build trusted ...

Northern Trust Corp

$115 - $195/hr

Collaborate with Technology Leadership or Head of Digital to leverage CRM, AI, and analytics tools that enhance the client experience.* Identify and evaluate CX-related technologies (e.g., sentiment ...

twentysix

CX-UX Manager

Detroit, MI · On-site

$106K/yr

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ...

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Director Customer Experience Cx information

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$39K

$123.3K

$196.5K

How much do director customer experience cx jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer experience cx in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Customer Experience Cx vs Customer Service Manager?

AspectDirector Customer Experience CxCustomer Service Manager
ResponsibilitiesOversees overall customer experience strategy, analyzes customer feedback, and drives improvements across multiple touchpoints.Manages daily customer service operations, handles escalations, and ensures customer satisfaction at the team level.
Required CredentialsBachelor's degree; often advanced degrees in business or marketing; experience in CX or related fields.Bachelor's degree; experience in customer service or support roles; leadership skills.
Work EnvironmentStrategic, cross-departmental, often involves data analysis and planning.Operational, team-focused, customer-facing environment.

The main difference is that the Director Customer Experience Cx focuses on developing and implementing overall customer experience strategies, while the Customer Service Manager handles day-to-day customer support operations. The director role is more strategic and broad, whereas the manager role is more tactical and team-oriented.

What cities are hiring for Director Customer Experience Cx jobs?

Cities with the most Director Customer Experience Cx job openings:

What are the most commonly searched types of Customer Experience Cx jobs?

The most popular types of Customer Experience Cx jobs are:

What states have the most Director Customer Experience Cx jobs?

States with the most job openings for Director Customer Experience Cx jobs include:

Director Customer Experience Cx jobs near you
Infographic showing various Director Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Experience (CX) Manager, Bet-David Consulting

Valuetainment

Fort Lauderdale, FL • On-site

Full-time

Retirement

Re-posted 24 days ago

Job description

Bet-David Consulting (BDC) serves over 10,000+ entrepreneurs across 60+ countries through business consulting, media, and technology. Our clients do not just purchase services - they invest in growth, transformation, and belief.
Reporting to the General Manager of BDC, the Customer Experience (CX) Manager will architect and operationalize a world-class "surprise and delight" function that turns customers into raving fans. This is not a support role. This is a brand-defining role.
You will monitor feedback in real time, respond authentically to criticism, celebrate wins publicly, proactively reach out to customers, and design unexpected experiences that deepen loyalty and advocacy. The successful candidate will have the opportunity to work across our integrated lines of business including BDC (with over 10,000 clients globally), Valuetainment Media (hosting renowned celebrities and achieving 1.6 B views per quarter), and Minnect (with over 160k users).
Job Responsibilities
Voice of the Customer (VoC)
  • Design and manage a centralized customer feedback loop across BDC, Valuetainment, and Minnect
  • Monitor NPS, reviews, testimonials, surveys, social media, event feedback, and direct client communications
  • Identify themes and translate feedback into executive insights and action plans
  • Build dashboards and reporting cadences for leadership

Surprise & Delight Strategy
  • Create and execute proactive moments for clients (e.g. unexpected gifts, personalized messages, milestone celebrations, handwritten notes, surprise upgrades, etc.)
  • Develop scalable playbooks for high-impact, low-cost loyalty moments
  • Partner with the Events, Marketing, and Product teams to embed experiential excellence across the customer journey

Authentic Response & Reputation Management
  • Personally respond to customer praise and criticism with empathy and brand voice alignment
  • Turn detractors into advocates through thoughtful resolution
  • Protect and elevate brand reputation across platforms
Proactive Outreach & Relationship Building
  • Conduct surprise check-ins with clients and prospects
  • Identify at-risk accounts before churn occurs
  • Create structured touchpoint rhythms for high-value clients
  • Gather qualitative insights directly from customers

Build the Function
  • Establish CX SOPs, systems, and tools
  • Define KPIs (e.g. NPS, CSAT, retention, referral rate, lifetime value)
  • Hire and build a high-performance CX team as scale demands
  • Partner cross-functionally with Sales, Marketing, Product, and Operations

What Success Looks Like (Year 1)
The Customer Experience (CX) Manager will be evaluated on outcomes, not activity, including:
  • Measurable increase in NPS and client retention
  • Decrease in response time to customer feedback
  • Documented "surprise & delight" stories shared across the organization
  • Clear VoC reporting embedded into executive decision-making
  • A scalable CX playbook ready for team expansion

Required Experience & Capabilities
Required
  • 5+ years in Customer Experience, Customer Success, Hospitality, Brand Experience, or similar roles
  • Demonstrated ability to design customer journeys and improve retention
  • Exceptional written and verbal communication skills
  • High emotional intelligence and conflict-resolution ability
  • Highly proactive. You don't wait for complaints
  • Systems-oriented thinker who can operationalize creativity
  • Entrepreneurial mindset aligned with a high-growth environment
Preferred
  • Experience in consulting, media, SaaS, or high-end hospitality
  • Built of scaled a CX team
  • Familiarity with NPS frameworks and CRM systems

Leadership & Cultural Fit
  • Thinks and acts like an owner
  • Bias for action and speed
  • Comfortable with transparency, debate, and direct feedback
  • Obsessed with results and continuous improvement
  • High standards for themselves and their team
Compensation & Growth
  • Competitive base salary
  • Performance-based incentives tied to retention, NPS, and referral growth
  • Equity program
  • Comprehensive Benefits Package including 401(k) with company match

Bet-David Consulting is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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