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Director Customer Care Operations Jobs (NOW HIRING)

Neara

Director, Customer Success Operations

New York, NY · On-site

$180K - $220K/yr

Director, Customer Success Operations As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer ...

OMRON

Customer Care Associate

Hoffman Estates, IL · On-site

$43K - $48K/yr

Direct customers' questions regarding product applications and specifications to Inside Sales ... Communicate frequently with our 3PL warehouses & Operations Team. * Interact with outside Sales ...

BrightonONE

Director, Customer Experience

Brighton, MA · On-site

$130K - $150K/yr

Director, Customer Experience Job Type: Full-time Location: Hybrid -- 4 days per week in Brighton ... Deep knowledge of managed care operations, service metrics, and regulatory grievance/appeal ...

Omron

Customer Care Associate

Hoffman Estates, IL · On-site

$43K - $48K/yr

Direct customers' questions regarding product applications and specifications to Inside Sales ... Communicate frequently with our 3PL warehouses & Operations Team. * Interact with outside Sales ...

Golden Customer Care

Customer Care Representative

Mankato, MN · On-site

$15.75 - $21.50/hr

Customer Care Representative Location: Remote (Alabama, Arizona, Arkansas, Colorado, Georgia ... As a vital part of our contact center operations, you'll be the frontline representative, assisting ...

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Director Customer Care Operations information

See salary details

$34K

$107.7K

$179.5K

How much do director customer care operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director customer care operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of customer care operations do?

A Director of Customer Care Operations oversees the strategy, execution, and continuous improvement of a company's customer service functions. They lead teams responsible for delivering exceptional customer experiences, manage budgets, set service standards, and implement technologies to streamline support. This role often collaborates with other departments to ensure customer needs are met and uses data-driven approaches to enhance service quality. They are accountable for key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates.

What are the key skills and qualifications needed to thrive as a director of customer care operations?

To thrive as a Director of Customer Care Operations, you need extensive experience in customer service leadership, operational management, and strategic planning, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms (such as Salesforce or Zendesk), workforce management systems, and data analytics tools is crucial. Strong interpersonal skills, problem-solving abilities, and a talent for motivating teams distinguish top performers in this role. These skills are essential for driving customer satisfaction, optimizing service operations, and ensuring organizational goals are met efficiently.

What are the main challenges a director of customer care operations might face when leading large, cross-functional teams?

A Director of Customer Care Operations often manages diverse teams across multiple locations, which can present challenges in maintaining consistent service standards and communication. Coordinating different departments such as customer support, quality assurance, and training requires strong leadership and the ability to align goals across functions. Adapting to rapidly evolving customer expectations and integrating new technologies are also common hurdles. Successful directors foster collaboration, implement clear processes, and prioritize ongoing professional development to overcome these challenges.

What is the difference between Director Customer Care Operations vs Customer Service Manager?

AspectDirector Customer Care OperationsCustomer Service Manager
ResponsibilitiesOversees multiple customer care teams, develops strategies, manages budgets, and improves overall customer experienceManages daily customer service team activities, handles escalations, and ensures team performance
Required CredentialsBachelor's degree, experience in customer care, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentStrategic, cross-departmental, leadership-focusedOperational, team-oriented, customer-facing
Industry UsageCommon in large organizations and corporationsFound in various industries, especially retail, telecom, and hospitality

The main difference is that the Director Customer Care Operations focuses on strategic leadership and overall customer care policies, while the Customer Service Manager handles day-to-day team management and customer interactions. The director role involves broader oversight and planning, whereas the manager role is more operational and team-focused.

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Director Customer Care Operations jobs near you
Infographic showing various Director Customer Care Operations job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, Customer Success Operations

New York, NY • On-site

Neara
See more jobs at Nearaexternal

$180K - $220K/yr

Full-time

Re-posted 24 days ago

Key responsibilities

  • Build out and operationalize the Customer Success Operations function in the US, establishing a scalable and mature operating model.

  • Define and implement project management and customer engagement best practices, including coaching for priority projects.

  • Design and maintain project tracking and reporting systems to communicate project status, risks, and value to leadership.

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world's largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
Director, Customer Success Operations
As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an increasingly complex portfolio of customer engagements. To that end, we are hiring a Director of Customer Success Operations for our US business: a position dedicated to software delivery and project management excellence, internal and customer training, and maintaining the connective tissue between our customer value, solutions and engineering teams.
Customer Success Operations is a new team that you will shape and operationalize, owning several critical functions which have to date, either operated in a more disaggregated manner or not existed at all. This is an exciting opportunity to build an important part of the Neara engine, with scope to influence global operations strategy as a senior member of the team in our largest market.
What You Will Do:
  • Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth.
  • Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects.
  • Design and maintain the project tracking & reporting infrastructure that surfaces project status, risks and value delivery to leadership - from team-level rituals to regional and global executive dashboards.
  • Set standards for how teams are configured for success, including team structure, resource allocation, and contract review processes with Product and Engineering.
  • Design and maintain Customer Success team onboarding and continuous learning systems.
  • Track and surface team sustainability signals to leadership, ensuring individual contributor insights cut through management, and that we proactively manage burnout risk.

Who You Are:
  • 5+ years of experience in management consulting (e.g., Project Leader / Manager level) or a leadership role across Customer Success/Professional Services Operations, with deep experience driving complex software implementations, digital transformations, or PMO strategy.
  • Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization.
  • Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework.
  • Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next.
  • Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike.
  • Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar).
  • Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

What We Offer:
  • This is a rare opportunity to establish a brand-new function for Neara. You will define the strategy, operationalize the CS org, and set the standard for how we scale our customer success operations in our largest market.
  • Based in our New York City office, you will be at the epicenter of our US market, collaborating face-to-face with executive leadership and cross-functional teams.
  • Work on technology that matters. Our physics-enabled digital twins are actively protecting global energy grids from increasingly common weather events and structural failure, meaning your operational excellence directly translates to a more resilient world.
  • You will have the strategic autonomy to influence global operations, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission.

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