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Customer Care Operations Manager Jobs (NOW HIRING)

Petco

Lead, Customer Care Operations

San Antonio, TX · On-site +1

Own incident management and service restoration for assigned areas; coordinate with Technology ... operations, customer care, or service delivery, including 3+ years leading outsourced/BPO ...

DaVita

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

$92K - $144K/yr

As a Healthcare Operations Manager (Facility Administrator) at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority.

DaVita

Healthcare Operations Manager

New Paltz, NY

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

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Customer Care Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer care operations manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer care operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Care Operations Manager, and why are they important?

To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.

What does a Customer Care Operations Manager do?

A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.

What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?

AspectCustomer Care Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related fieldOften requires a high school diploma or associate degree, with some roles preferring relevant experience
Work EnvironmentOversees multiple teams, manages operations, and develops strategies in call centers or customer service departmentsManages a team of customer service representatives, focusing on daily team performance and issue resolution
Employer & Industry UsageCommon in large corporations, BPOs, and industries with complex customer service needsFound in retail, telecom, and service industries, often in mid-sized companies

The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.

What are some common challenges faced by Customer Care Operations Managers and how can they be addressed?

Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.
What cities are hiring for Customer Care Operations Manager jobs? Cities with the most Customer Care Operations Manager job openings:
What are the most commonly searched types of Customer Care Operations jobs? The most popular types of Customer Care Operations jobs are:
What states have the most Customer Care Operations Manager jobs? States with the most job openings for Customer Care Operations Manager jobs include:
Customer Care Operations Manager jobs near you
Infographic showing various Customer Care Operations Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 75% Full Time, 21% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Home Care Operations Manager

Always Best Care Senior Services

Vacaville, CA • On-site

Full-time

Posted 12 days ago

Job description

Home Care Operations Manager
Join Solano's Best Home Care Agency - Three Years in a Row
Always Best Care Senior Services is growing, and we are looking for a strong, organized, and service-driven Home Care Operations Manager to help lead the daily operations of our home care division.
We are proud to be recognized as Solano's Best Home Care Agency three years in a row, and we are continuing to expand our impact across Solano and Napa Counties. Our agency is unique because we offer multiple service lines, including non-medical home care, home health, care coordination, and senior support services. This creates an exciting opportunity for someone who wants to be part of a growing, mission-driven organization with room to lead, build systems, support teams, and make a meaningful difference for seniors and families.
This is a key leadership support role for someone who thrives in a fast-paced environment, enjoys solving problems, and understands the importance of excellent client service, caregiver support, billing accuracy, payroll support, and strong office operations.
Position Summary
The Home Care Operations Manager is responsible for supporting and overseeing the day-to-day administrative operations of the home care division. This position helps ensure smooth coordination between clients, families, caregivers, office staff, billing, payroll, scheduling, and agency leadership.
The ideal candidate will have experience in home care, home health, senior care, healthcare staffing, or a similar service-based environment. This person must be highly organized, dependable, proactive, and comfortable stepping in wherever needed to keep operations running smoothly.
Key Responsibilities
Daily Operations
  • Support the daily operations of the home care division.
  • Help ensure client services are delivered as scheduled and with excellent quality.
  • Monitor workflow, open tasks, service issues, and follow-up items.
  • Assist leadership with improving office systems, communication, and accountability.
  • Help maintain a positive, professional, and team-oriented office environment.

Office Staff and Administrative Support
  • Support administrative personnel with daily tasks, follow-up items, and workflow management.
  • Assist with training, coaching, and accountability for office staff.
  • Help maintain organized client, caregiver, and operational records.
  • Participate in team meetings and assist with follow-up on assigned action items.
  • Help ensure office processes are completed accurately, professionally, and on time.
  • Serve as a reliable resource for administrative staff when questions, issues, or competing priorities arise.

Client and Caregiver Support
  • Assist with client and family communication as needed.
  • Help resolve service concerns, caregiver issues, scheduling problems, and administrative questions.
  • Support caregiver communication, documentation follow-up, and compliance reminders.
  • Promote excellent customer service and professional communication at all times.
  • Help build positive relationships with clients, families, caregivers, and referral partners.

Billing Support
  • Assist with reviewing completed shifts, service records, authorizations, visit documentation, and billing-related information.
  • Help identify missing documentation or corrections needed before billing.
  • Support timely and accurate billing processes.
  • Coordinate with billing staff, payroll staff, and leadership to resolve discrepancies.

Payroll Support
  • Assist with payroll preparation, including caregiver hours, missed punches, visit records, corrections, and approvals.
  • Help ensure payroll records match schedules, timekeeping records, and service documentation.
  • Support timely and accurate payroll processing.
  • Communicate with caregivers and office staff regarding payroll-related questions or corrections.

Scheduling Support
  • Provide backup scheduling support when needed.
  • Assist with caregiver call-offs, open shifts, schedule changes, and urgent coverage needs.
  • Communicate professionally with clients, families, caregivers, and office staff regarding schedule updates.
  • Help ensure shifts are properly staffed, documented, and followed up on.

Compliance and Quality Support
  • Assist with tracking required documentation, caregiver credentials, client records, and service-related compliance items.
  • Help ensure office processes are completed according to agency policy and applicable regulations.
  • Support quality assurance efforts related to scheduling, documentation, billing, payroll, and client service.

Qualifications
  • Prior experience in home care, home health, senior care, healthcare staffing, or healthcare operations strongly preferred.
  • Experience with scheduling, payroll, billing, administrative operations, or office management preferred.
  • Strong organizational and follow-up skills.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to support office staff and hold team members accountable.
  • Comfortable using scheduling, billing, payroll, and office software systems.

Preferred Experience
  • Home care or home health agency experience.
  • Caregiver scheduling and shift coverage experience.
  • Payroll preparation or timesheet review experience.
  • Billing support or authorization/documentation review experience.
  • Experience supervising or supporting administrative staff.
  • Familiarity with private pay, long-term care insurance, Veterans Affairs, or payer billing workflows.

Why Join Always Best Care?
  • Join a respected and growing senior care agency serving Solano and Napa Counties.
  • Be part of an agency recognized as Solano's Best Home Care Agency three years in a row.
  • Work with a company that offers multiple service lines and opportunities for professional growth.
  • Make a direct impact on seniors, families, caregivers, and the community.
  • Join a team that values compassion, accountability, professionalism, and excellent service.

Schedule and Compensation
This is a full-time position. Schedule may require flexibility based on agency needs, client service issues, payroll deadlines, billing deadlines, and urgent scheduling needs.
Compensation: $70,000-$90,000 annually, depending on experience.
Ideal Candidate
The ideal candidate is a strong operator who is calm under pressure, highly organized, and willing to jump in where needed. This person should be comfortable supporting office staff, scheduling, billing, payroll, caregivers, clients, and agency leadership.
If you are looking for an opportunity to help lead operations in a growing, mission-driven senior care agency, we would love to hear from you.
Always Best Care is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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