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Customer Care Operations Manager Jobs (NOW HIRING)

Jobtailor

Healthcare Operations Manager

Arlington, VA · On-site

Over three years of experience in healthcare operations management, preferably in home healthcare ... Commitment to delivering high-quality patient care and exceptional customer service. * Willingness ...

DaVita

Healthcare Operations Manager

Covington, GA · On-site

As a Healthcare Operations Manager, you'll have the autonomy to lead your clinic, make meaningful decisions, and create an environment where your team and patients thrive. While you'll have the ...

DaVita

Healthcare Operations Manager

Pennsauken, NJ · On-site

$78K - $123K/yr

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Ancram, NY · On-site

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Hollis Center, ME · On-site

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Woodlyn, PA · On-site

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Belmont, NY · On-site

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Reno, NV · On-site

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

HR Alliance

ABA Healthcare Operations Manager

Troy, MI · On-site

$65K - $75K/yr

Perform other management and operational duties as assigned. Qualifications: * Bachelor's degree in business administration, Healthcare Administration, Management, Human Resources, or a related field ...

Addus HomeCare

Home Care Operations Manager

Swansea, IL · On-site

This position will oversee and manage the daily operations and administrative functions, including ... Troubleshoots and resolve customers concerns and grievances. * Processes payroll and billing as ...

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Customer Care Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer care operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer care operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a customer care operations manager do?

A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.

What are the key skills and qualifications needed to thrive as a customer care operations manager, and why are they important?

To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.

What are some common challenges faced by customer care operations managers and how can they be addressed?

Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.

What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?

AspectCustomer Care Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related fieldOften requires a high school diploma or associate degree, with some roles preferring relevant experience
Work EnvironmentOversees multiple teams, manages operations, and develops strategies in call centers or customer service departmentsManages a team of customer service representatives, focusing on daily team performance and issue resolution
Employer & Industry UsageCommon in large corporations, BPOs, and industries with complex customer service needsFound in retail, telecom, and service industries, often in mid-sized companies

The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.

What cities are hiring for Customer Care Operations Manager jobs?

Cities with the most Customer Care Operations Manager job openings:

What are the most commonly searched types of Customer Care Operations jobs?

The most popular types of Customer Care Operations jobs are:

What states have the most Customer Care Operations Manager jobs?

States with the most job openings for Customer Care Operations Manager jobs include:

What are popular job titles related to Customer Care Operations Manager jobs?

For Customer Care Operations Manager jobs, the most frequently searched job titles are:

Customer Care Operations Manager jobs near you
Infographic showing various Customer Care Operations Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Care Operations (STL)

Saint Louis, MO • On-site

Xpress Global Systems (XGSI)
Trucking • 1 - 5K employees
Learn more about Xpress Global Systems (XGSI)external

Other

Re-posted 14 days ago

Xpress Global Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.
Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.
  • Monday - Friday (8AM Start Time)
  • $19.32 to 24.00/hours
Responsibilities
  • Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
  • Respond promptly to customer inquiries.
  • Will be required to adhere to pre-determined quality guidelines.
  • Acknowledging and resolve customer complaints.
  • Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
  • Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
  • Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
  • Assist will-call customers in picking up freight.
  • Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
  • Perform data entry and prepare standard reports.
  • May assist in loading or unloading freight.
  • Ability to work on XGS site while performing essential functions.
  • Other duties as assigned.
Qualifications
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
  • 1-3 years Clerical Experience, preferably in the transportation industry
  • Warehouse and WMS experience preferred.
  • AS400 experience preferred.
  • Dispatching experience preferred.
  • Forklift certification a plus
  • Computer literacy required.
PHYSICAL AND MENTAL REQUIREMENTS:
  • Consistently maintains excellent personal attendance records.
  • Sit for long periods of time.
  • Manual dexterity to operate a computer and other office machines.
  • Clear and understandable speaking voice for the purposes of telephone communication.
  • Climb stairs.
  • Occasionally stoop, kneel, or crouch.
  • Correctable vision and hearing.

We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.
ENVIRONMENT
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

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