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Customer Care Operations Manager Jobs (NOW HIRING)

Novanta, Inc.

Customer Care Supervisor

North Syracuse, NY · On-site

$55K - $82K/yr

Oversee day-to-day customer care operations, including workload management, service execution, performance monitoring, and adherence to established service standards. * Resolve escalated customer ...

Frida

Customer Operations Manager

Bentonville, AR · On-site

$117K/yr

Customer Operations Manager Who We Are Parenting isn't picture-perfect. It's messy, hilarious ... care and beyond. We don't shy away from the stuff no one else wants to talk about - nipple pain ...

Hertz

Customer Operations Manager

Detroit, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Cleveland, OH · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Mister Car Wash

Lead Customer Care Specialist

Tucson, AZ · On-site

$16.50 - $21.75/hr

Supporting Customer Care Operations * Assist with daily operations by monitoring service levels ... Ability to manage multiple tasks and prioritize effectively. * Working knowledge of customer ...

mason

Customer Care Specialist

Chippewa Falls, WI · On-site

$19/hr

As a Customer Care Specialist, you will be the core of our customer care operations. Your primary ... manager. * Escalation Handling: Take charge of customer inquiries that have been escalated from ...

3M HEALTHCARE

Operations Manager

Memphis, TN · On-site

... customer care and technology solutions. We are fueling the future of retail, which means you are ... The Operations Manager provides leadership and supervision to a highly efficient, multi-station ...

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Customer Care Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer care operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer care operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a customer care operations manager do?

A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.

What are the key skills and qualifications needed to thrive as a customer care operations manager, and why are they important?

To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.

What are some common challenges faced by customer care operations managers and how can they be addressed?

Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.

What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?

AspectCustomer Care Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related fieldOften requires a high school diploma or associate degree, with some roles preferring relevant experience
Work EnvironmentOversees multiple teams, manages operations, and develops strategies in call centers or customer service departmentsManages a team of customer service representatives, focusing on daily team performance and issue resolution
Employer & Industry UsageCommon in large corporations, BPOs, and industries with complex customer service needsFound in retail, telecom, and service industries, often in mid-sized companies

The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.

What cities are hiring for Customer Care Operations Manager jobs?

Cities with the most Customer Care Operations Manager job openings:

What are the most commonly searched types of Customer Care Operations jobs?

The most popular types of Customer Care Operations jobs are:

What states have the most Customer Care Operations Manager jobs?

States with the most job openings for Customer Care Operations Manager jobs include:

What are popular job titles related to Customer Care Operations Manager jobs?

For Customer Care Operations Manager jobs, the most frequently searched job titles are:

Customer Care Operations Manager jobs near you
Infographic showing various Customer Care Operations Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Care Supervisor

North Syracuse, NY • On-site

Novanta, Inc.
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 5K employees
Learn more about Novanta, Inc.external

$55K - $82K/yr

Full-time

Re-posted 15 hours ago

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
As a Customer Care Supervisor within Novanta's Positioning Solutions business, you will lead and develop a team of Customer Care Representatives dedicated to supporting customers who rely on Novanta's precision motion and positioning technologies for life sciences, medical, imaging, and automation applications. You will foster a culture of accountability, collaboration, and continuous improvement while ensuring customers receive responsive, solutions-focused support
Working closely with Sales, Operations, Engineering, and Supply Chain, you will help drive customer satisfaction through effective order management, issue resolution, and service excellence across the customer lifecycle. Your leadership will contribute to operational performance, customer retention, and the continued growth of Novanta's Positioning Solutions business
Your ability to develop talent, drive continuous improvement, and embrace AI-enabled technologies will strengthen customer loyalty, improve operational excellence, and contribute directly to the growth and success of Novanta's Positioning Solutions business.
Positioning Solutions is part of Novanta's Precision Medicine portfolio and focuses on providing highly precise motion and positioning technologies used in life science, medical, imaging, and analytical instrumentation applications. These solutions help OEM customers achieve extremely accurate movement, focus, and alignment in complex systems where precision is critical
Primary Responsibilities
  • Lead, coach, and develop a team of Customer Care Representatives to deliver exceptional customer service, drive engagement, and achieve performance goals.
  • Oversee day-to-day customer care operations, including workload management, service execution, performance monitoring, and adherence to established service standards.
  • Resolve escalated customer issues by collaborating with customers and cross-functional teams to identify solutions, remove barriers, and ensure timely resolution.
  • Drive continuous improvement by leveraging customer insights, service metrics, and operational data to enhance team effectiveness, customer satisfaction, and overall business performance.

Required Experience, Education, Skills, Training and Competencies
  • Leadership & Talent Development: Proven ability to lead, coach, and develop teams through clear expectations, performance management, accountability, engagement, and continuous learning.
  • Customer Focus & Service Excellence: Demonstrated success delivering exceptional customer experiences, building trusted customer relationships, and driving customer satisfaction, retention, and service quality.
  • Business Execution & Continuous Improvement: Strong analytical, problem-solving, and organizational skills with the ability to manage competing priorities, leverage data to guide decisions, and drive process improvements in a fast-paced environment.
  • Digital Fluency & AI Enablement: Demonstrated ability to leverage business systems, data, reporting tools, automation, and AI-enabled technologies to improve team productivity, customer responsiveness, operational efficiency, and decision-making. Embraces new technologies, drives digital adoption, and uses insights to enhance both employee effectiveness and the customer experience.

Physical Requirements
  • Ability to remain in a stationary position for extended periods while working at a computer or on the phone.
  • Ability to operate standard office equipment.
  • Light physical effort, such as lifting up to 10 pounds, may be required.

Travel Requirements
  • No regular travel required.

Compensation and Benefits
  • The base pay for this position is $55,100-82,400 per year depending on the geographic market.
  • This position provides an opportunity for competitive quarterly sales compensation based on an achievement to plan.
  • Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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