The role will manage the supplier operations and utilization of all channels of customer ... Lead CARE contact center operations across supplier partners, ensuring adherence to Statements of ...
The role will manage the supplier operations and utilization of all channels of customer ... Lead CARE contact center operations across supplier partners, ensuring adherence to Statements of ...
Plans, organizes and supervises teammates to ensure high quality teammate customer service ... Healthcare Operations experience - required * Current Florida license as a Supervisor in Special ...
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Plans, organizes and supervises teammates to ensure high quality teammate customer service ... Healthcare Operations experience - required * Current Florida license as a Supervisor in Special ...
... Customer Care operations, including third-party agency productivity, efficient contractor onboarding, cost-effective training solutions, robust knowledge management, and clear communication ...
... Customer Care operations, including third-party agency productivity, efficient contractor onboarding, cost-effective training solutions, robust knowledge management, and clear communication ...
The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...
The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...
Customer Care Manager
Herndon, VA · On-site
The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...
Customer Care Manager
Herndon, VA · On-site
The Customer Care Manager plays a crucial role in ensuring customer satisfaction and loyalty by overseeing all aspects of customer support operations globally. The ideal candidate will have ...
... and customer satisfaction. The Multi-Site Branch Manager plays a critical role in achieving ... Participates in personal care sales procedures that support our strategy, maintaining a thorough ...
... and customer satisfaction. The Multi-Site Branch Manager plays a critical role in achieving ... Participates in personal care sales procedures that support our strategy, maintaining a thorough ...
Customer Support Process: The Service Manager or designee is responsible to answer the Agency ... May perform general clerical functions to facilitate home health operations. Provides backup to ...
Customer Support Process: The Service Manager or designee is responsible to answer the Agency ... May perform general clerical functions to facilitate home health operations. Provides backup to ...
Manager, Customer Care Enablement (Remote)
Boston, MA · Remote
$90K - $125K/yr
The Customer Care & Operations organization creates reliable, beyond-helpful experiences for ... Change Management: Proven ability to drive behavioral change and adoption of new technologies and ...
New
Manager, Customer Care Enablement (Remote)
Boston, MA · Remote
$90K - $125K/yr
The Customer Care & Operations organization creates reliable, beyond-helpful experiences for ... Change Management: Proven ability to drive behavioral change and adoption of new technologies and ...
New
Reporting to the VP of OMNI Operations, this role is responsible for day-to-day operations, performance management, and continuous improvement of a multi-channel Customer Care function, including ...
Reporting to the VP of OMNI Operations, this role is responsible for day-to-day operations, performance management, and continuous improvement of a multi-channel Customer Care function, including ...
Manage customer care delivery model, identifying out of scope services, and creating change ... Call center operations management experience. * People management experience. * Client facing ...
Manage customer care delivery model, identifying out of scope services, and creating change ... Call center operations management experience. * People management experience. * Client facing ...
The Managed Care Operations Administrator is a day to day liaison between the hospital and the health plans with which the hospital contracts. Develop and maintain relationships with health plan ...
The Managed Care Operations Administrator is a day to day liaison between the hospital and the health plans with which the hospital contracts. Develop and maintain relationships with health plan ...
Oversee day-to-day operations of the customer care department. * Respond to regular and escalated ... Technology Management: * Oversee customer service software (Gladly) tools and ensure they are ...
Oversee day-to-day operations of the customer care department. * Respond to regular and escalated ... Technology Management: * Oversee customer service software (Gladly) tools and ensure they are ...
... streamline workflows and manage projects. Qualifications Bachelor's degree in healthcare ... in healthcare operations, administration, or coordination roles Strong organizational and ...
... streamline workflows and manage projects. Qualifications Bachelor's degree in healthcare ... in healthcare operations, administration, or coordination roles Strong organizational and ...
Customer Operations Manager
Jacksonville, FL · On-site
$55K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Jacksonville, FL · On-site
$55K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Flushing, NY · On-site
$66K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Flushing, NY · On-site
$66K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Honolulu, HI · On-site
$129K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Honolulu, HI · On-site
$129K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Honolulu, HI · On-site
$129K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Honolulu, HI · On-site
$129K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Grand Rapids, MI · On-site
$54K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
Customer Operations Manager
Grand Rapids, MI · On-site
$54K/yr
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...
As a Senior Operations Manager, you'll be asked to lead a dynamic team of people and empower others ... Conduct customer visits and Annual Reviews as required by the Customer Care Plan * Financial ...
As a Senior Operations Manager, you'll be asked to lead a dynamic team of people and empower others ... Conduct customer visits and Annual Reviews as required by the Customer Care Plan * Financial ...
Customer Care Operations Manager information
See salary details
$44.5K - $52.8K
3% of jobs
$52.8K - $61K
0% of jobs
$61K - $69.3K
3% of jobs
$69.3K - $77.6K
2% of jobs
$77.6K - $85.9K
2% of jobs
$85.9K - $94.1K
3% of jobs
$94.1K - $102.4K
1% of jobs
$102.4K - $110.7K
1% of jobs
$110.7K - $119K
0% of jobs
$119K - $127.2K
1% of jobs
$128K is the 25th percentile. Wages below this are outliers.
$127.2K - $135.5K
83% of jobs
$44.5K
$123.7K
$135.5K
How much do customer care operations manager jobs pay per year?
As of Jun 14, 2026, the average yearly pay for customer care operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Care Operations Manager, and why are they important?
To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.
What does a Customer Care Operations Manager do?
A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.
What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Care Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field | Often requires a high school diploma or associate degree, with some roles preferring relevant experience |
| Work Environment | Oversees multiple teams, manages operations, and develops strategies in call centers or customer service departments | Manages a team of customer service representatives, focusing on daily team performance and issue resolution |
| Employer & Industry Usage | Common in large corporations, BPOs, and industries with complex customer service needs | Found in retail, telecom, and service industries, often in mid-sized companies |
The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.
What are some common challenges faced by Customer Care Operations Managers and how can they be addressed?
Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.
What cities are hiring for Customer Care Operations Manager jobs? Cities with the most Customer Care Operations Manager job openings:
What are the most commonly searched types of Customer Care Operations jobs? The most popular types of Customer Care Operations jobs are:
What states have the most Customer Care Operations Manager jobs? States with the most job openings for Customer Care Operations Manager jobs include:
Full-time
Posted 20 days ago
Stellantis rating
7.4
Based on 124 frontline employees who took The Breakroom Quiz
17th of 44 rated automakers
Job description
The Customer Engagement Center (CEC) CARE Operations Program Lead is responsible for leading end-to-end Customer Care operations across Level 1 (Inquiries/Assistance) and Level 2 (Claim Management) teams, ensuring delivery of a best-in-class customer experience aligned with Stellantis brand standards. This role oversees complex complaint handling, multi-touch case management, and escalations requiring cross-functional coordination, while ensuring strong supplier performance, SLA adherence, and continuous improvement. The role is critical to protecting customer satisfaction, regulatory compliance, and brand reputation through disciplined case progression, documentation integrity, and timely resolution. The role will manage the supplier operations and utilization of all channels of customer communication (i.e. click to call from chat, direct phone support, SMS messaging, IVR, chatbot automation, etc.) and be able to oversee / offer a smooth, omni channel approach to interact with customers.
The Program Lead will be responsible for Stellantis Operations Managers, and respective Supplier Call Center Leadership in the daily operation and future planning for all CEC lines of business. Lead CARE contact center operations across supplier partners, ensuring adherence to Statements of Work (SOW) and service delivery expectations. The successful candidate will be required to ensure adherence to structured case lifecycle management, CRM documentation standards, compliance requirements and escalation to issue owner groups.
This role will require a motivated, self-starter who will find new ways to deliver an exceptional customer experience in an arena that is transforming with a significant shift in technology advancement using AI and Business Process Automation. Taking ownership of the brand's objectives to generate revenue outside of our traditional dealership experience will truly be a difference maker for the future of customer care.
Roles & Responsibilities:
Basic Qualifications:
Preferred Qualifications:
The Program Lead will be responsible for Stellantis Operations Managers, and respective Supplier Call Center Leadership in the daily operation and future planning for all CEC lines of business. Lead CARE contact center operations across supplier partners, ensuring adherence to Statements of Work (SOW) and service delivery expectations. The successful candidate will be required to ensure adherence to structured case lifecycle management, CRM documentation standards, compliance requirements and escalation to issue owner groups.
This role will require a motivated, self-starter who will find new ways to deliver an exceptional customer experience in an arena that is transforming with a significant shift in technology advancement using AI and Business Process Automation. Taking ownership of the brand's objectives to generate revenue outside of our traditional dealership experience will truly be a difference maker for the future of customer care.
Roles & Responsibilities:
- Contact Center Vendor Management
- Capacity Planning & Staffing Authorization
- KPI Performance Management (Service Levels, Average Handle Times, Net Satisfaction Scores - NSAT, Lead Conversion, Revenue Generation, etc.)
- Understanding of forecast planning of connected vehicle production and sales volumes for short and long term workforce management purposes
- Drive supplier performance and accountability for Service Level Agreements (SLA), KPIs, case progression, and documentation quality.
- Oversee Claim Management, ensuring structured triage, investigation, escalation, and resolution.
- Support workforce planning and capacity alignment with demand across Inquiry and Claim case volumes.
- Partner with Quality and Training teams to enhance agent capability in complaint handling, investigation, and customer engagement.
- Ensure escalations do not remove ownership or accountability for case resolution.
- Partner cross-functionally with Field Operations, Supply Chain, Technical Service Operations, dealers, and other stakeholders to resolve complex issues.
- Develop and execute reporting to root cause and drive continual process improvements Assist in quality assurance assessment form development and redesign
- Assessment process development and administration
- Manage findings and drive actions for improvement from call listening sessions
- Benchmarking of internal Stellantis CC organizations and external companies
- Derive program insights and drive action upon results from Speech to Text Analytics
- Invoice Review & Reconciliation
- New Model Launch support
Basic Qualifications:
- Bachelor's degree required
- Minimum 10 years of workforce management experience in a call center environment
- Excellent organization, written and oral communication skills
- Business process optimization experience
- Experience analyzing quality aspects of any process or operation
- Ability to organize and communicate problem solving techniques into visual displays and presentations for all levels of the organization
- Ability to work in small teams with both leadership and operational level team members
- Proficient with Teams, Outlook and other Microsoft Applications, PowerPoint and Excel
Preferred Qualifications:
- Master's Degree (MBA or other related sales and marketing degree preferred)
- Vendor Management
- SOW design and development
- Experience in customer relations and or customer service
- Self-directed, strategic thinker
- Experience in executive level presentation and responses
- Process-focused and able to drive efficiency across supplier teams
- Experience in sales and or dealer operations would be an asset
- Proficient with Salesforce Compass, Power BI Dashboards and Excel
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