... as a Customer Care Operations. Provide administrative and customer service support to Service ... and other management as required. XGS reserves the right to revise or change duties as the need ...
... as a Customer Care Operations. Provide administrative and customer service support to Service ... and other management as required. XGS reserves the right to revise or change duties as the need ...
... as a Customer Care Operations. Provide administrative and customer service support to Service ... and other management as required. XGS reserves the right to revise or change duties as the need ...
... as a Customer Care Operations. Provide administrative and customer service support to Service ... and other management as required. XGS reserves the right to revise or change duties as the need ...
... as a Customer Care Operations. Provide administrative and customer service support to Service ... and other management as required. XGS reserves the right to revise or change duties as the need ...
... as a Customer Care Operations. Provide administrative and customer service support to Service ... and other management as required. XGS reserves the right to revise or change duties as the need ...
$89K - $140K/yr
DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...
$89K - $140K/yr
DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...
It requires sound judgment, operational credibility, and the ability to influence countries and ... Solid understanding of customer care performance management, including KPIs, forecasts, training ...
It requires sound judgment, operational credibility, and the ability to influence countries and ... Solid understanding of customer care performance management, including KPIs, forecasts, training ...
Customer Care Manager
Richmond, IN · On-site
Manager, Customer Care Location: Richmond, IN FLSA Classification: Exempt Travel: Minimal - up to ... operational efficiency. Leadership and Team Management: * Supervise a team of technical sales ...
Customer Care Manager
Richmond, IN · On-site
Manager, Customer Care Location: Richmond, IN FLSA Classification: Exempt Travel: Minimal - up to ... operational efficiency. Leadership and Team Management: * Supervise a team of technical sales ...
Operations Manager
$20 - $34/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
$20 - $34/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Michigan City, IN · On-site
$20 - $34/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Michigan City, IN · On-site
$20 - $34/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Evansville, IN · On-site
$18 - $28/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Evansville, IN · On-site
$18 - $28/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Indianapolis, IN · On-site
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Indianapolis, IN · On-site
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
$70K - $75K/yr
Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
Operations Manager
$70K - $75K/yr
Operations Manager- MIT Must be able to relocate after the 6-8 week training program. Manager in ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
Operations manager
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations manager
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Indianapolis, IN · On-site
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Indianapolis, IN · On-site
$19 - $29/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
$20 - $34/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
$20 - $34/hr
At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... Customer service leadership Unlike the Store Manager in Training position, the Operations Manager ...
Operations Manager
Indianapolis, IN · On-site
$70K - $75K/yr
Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
Operations Manager
Indianapolis, IN · On-site
$70K - $75K/yr
Manager in Training (MIT) Position- Operations Manager Are you an experienced professional looking ... Drive customer advocacy by delivering outstanding service and ensuring client satisfaction.
Customer Care
Peru, IN · On-site
$20/hr
Company Description Global Channel Management is a technology company that specializes in various ... customer service experience. Inter-personal skills are also essential in order to maintain the ...
Customer Care
Peru, IN · On-site
$20/hr
Company Description Global Channel Management is a technology company that specializes in various ... customer service experience. Inter-personal skills are also essential in order to maintain the ...
Operations Manager
Roanoke, IN · On-site
$95K - $115K/yr
Operations Manager Department: Operations Reports To: General Manager Status: Exempt Position ... Customer service orientation * Change management and organizational support * Business acumen and ...
Operations Manager
Roanoke, IN · On-site
$95K - $115K/yr
Operations Manager Department: Operations Reports To: General Manager Status: Exempt Position ... Customer service orientation * Change management and organizational support * Business acumen and ...
EMS Operations Manager Indianapolis Motor Speedway Location: Indianapolis, IN $95,000 - $105,000 ... customers we serve. View the stories on how our employees provide care to the world at www.
New
EMS Operations Manager Indianapolis Motor Speedway Location: Indianapolis, IN $95,000 - $105,000 ... customers we serve. View the stories on how our employees provide care to the world at www.
New
Operations Manager
Speedway, IN · On-site
As an Operations Manager, you will assist your General Manager in leading and inspire each team ... you genuinely care about the quality of their stay, creating a customer for life. Salary Range ...
Operations Manager
Speedway, IN · On-site
As an Operations Manager, you will assist your General Manager in leading and inspire each team ... you genuinely care about the quality of their stay, creating a customer for life. Salary Range ...
Customer Care Operations Manager information
What are the key skills and qualifications needed to thrive as a Customer Care Operations Manager, and why are they important?
To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.
What does a Customer Care Operations Manager do?
A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.
What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Care Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field | Often requires a high school diploma or associate degree, with some roles preferring relevant experience |
| Work Environment | Oversees multiple teams, manages operations, and develops strategies in call centers or customer service departments | Manages a team of customer service representatives, focusing on daily team performance and issue resolution |
| Employer & Industry Usage | Common in large corporations, BPOs, and industries with complex customer service needs | Found in retail, telecom, and service industries, often in mid-sized companies |
The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.
What are some common challenges faced by Customer Care Operations Managers and how can they be addressed?
Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.
What cities in Indiana are hiring for Customer Care Operations Manager jobs? Cities in Indiana with the most Customer Care Operations Manager job openings:
Full-time
Posted 3 days ago
Xpress Global Systems rating
8.0
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Overview
At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.
Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.
Responsibilities
Qualifications
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
PHYSICAL AND MENTAL REQUIREMENTS:
We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.
ENVIRONMENT
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.
Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.
- Monday-Friday
Responsibilities
- Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
- Respond promptly to customer inquiries.
- Will be required to adhere to pre-determined quality guidelines.
- Acknowledging and resolve customer complaints.
- Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
- Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
- Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
- Assist will-call customers in picking up freight.
- Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
- Perform data entry and prepare standard reports.
- May assist in loading or unloading freight.
- Ability to work on XGS site while performing essential functions.
- Other duties as assigned.
Qualifications
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
- 1-3 years Clerical Experience, preferably in the transportation industry
- Warehouse and WMS experience preferred.
- AS400 experience preferred.
- Dispatching experience preferred.
- Forklift certification a plus
- Computer literacy required.
PHYSICAL AND MENTAL REQUIREMENTS:
- Consistently maintains excellent personal attendance records.
- Sit for long periods of time.
- Manual dexterity to operate a computer and other office machines.
- Clear and understandable speaking voice for the purposes of telephone communication.
- Climb stairs.
- Occasionally stoop, kneel, or crouch.
- Correctable vision and hearing.
We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.
ENVIRONMENT
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
About Xpress Global Systems
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
Chattanooga, TN, US
Year founded
1986