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Director Cs American Management Jobs (NOW HIRING)

American Express

Dir-Risk Management

New York, NY · On-site

Global Merchant & Network Services (GMNS) powers the American Express global payments network ... The Director will serve as a key partner to Product, Control Management, GCO, Compliance, Risk ...

Instacart

Director of Customer Success

Partner with the Director of Retailer Delivery on the implementation-to-success motion as a managed lifecycle (not a document handoff) - ensuring CS is engaged early, named handoff criteria are met ...

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Director Cs American Management information

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$23.5K

$121.5K

$189.5K

How much do director cs american management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director cs american management in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Cs American Management vs Customer Service Manager?

AspectDirector Cs American ManagementCustomer Service Manager
CredentialsBachelor's degree, management experience, industry-specific certificationsBachelor's degree often preferred, customer service experience
Work EnvironmentOversees multiple teams, strategic planning, high-level decision makingManages customer service teams, handles customer issues, daily operations
Employer & Industry UsageUsed in corporate, retail, and service industries for leadership rolesCommon in retail, hospitality, and service sectors for frontline management

The main difference is that the Director Cs American Management focuses on strategic leadership and overseeing multiple teams, while the Customer Service Manager handles daily customer interactions and team management. Both roles require customer service experience, but the director position involves higher-level planning and decision-making.

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Director Cs American Management jobs near you
Infographic showing various Director Cs American Management job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,522 per year, or $58.4 per hour.

COMMUNITY MANAGER - Treetop

ROYAL AMERICAN MANAGEMENT

Jacksonville, FL • On-site

$60K - $62K/yr

Full-time

Posted 11 days ago

Job description

At Royal American Companies, we offer more than just jobs; we provide fulfilling careers. If you're ready to join our dynamic team that values your growth and contributions, apply now and take the first step towards an exciting future with us.
Job Summary:
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.
Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities:
This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.
  • Full oversight of assigned property
  • Supervise and provide training to community associates
  • Evaluate associates performance, including the completion of annual performance reviews
  • Counsel underperforming associates and provide constructive feedback to improve performance
  • Create positive, welcoming, supportive environment for residents, visitors, and community associates
  • Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
  • Maintain knowledge and awareness of market conditions affecting leasing and operations
  • Develop and execute effective marketing and advertising campaigns for apartment leasing
  • Assist with development and implementation of resident services programming
  • Maintain sound rent collection procedures, including following up with delinquent accounts
  • Deliver rent deposits to bank and submit relevant documentation
  • Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
  • Maintain familiarity with all procedures and requirements for accounts payable
  • Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
  • Monitor landlord-tenant relations and mediate disputes when necessary
  • Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
  • Conduct walk-through and follow up for vendors work on site
  • Inspect apartments for move in condition and turn over status
  • Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
  • Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Knowledge, Skills and Abilities (KSAs):
  • Ability to perform all functions of an Assistant Community Manager
  • Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations
  • Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
  • Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity
  • Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning
  • Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday
  • High degree of creativity, coupled with sound business judgment
  • An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results.
  • Computer literacy
  • Excellent written and oral communication skills
  • Work flexible schedule, including evenings and weekends
  • Demonstrate strong written and oral communication skills

Education and Experience:
  • High School Diploma or Equivalent
  • Property/ Community Manager state level license where required
  • Minimum three (3) years property management experience preferred
  • Proficiency in One Site preferred
  • Computer literacy
  • Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
  • The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Physical Demands:
  • Travel independently for the purpose of conducting property business. Must have a government issued state ID, or valid driver's license if required by Management based on location/property or business needs
  • Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
  • Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
  • Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property

Apply