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Director Client Success Jobs in Alabama (NOW HIRING)

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Franklin Covey

Mid-Market Client Partner

Montgomery, AL · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

WHITMAN PARTNERS INC

Client Partner

Mobile, AL · On-site

Accountable for business development and new client relationships: building and managing ... We enhance the careers of Directors of Surgical Services and contribute to the success of hospital ...

Pwc

MDM Senior Architect-Senior Manager

Birmingham, AL · On-site

$124K - $280K/yr

... success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and ... Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct ...

Franklin Covey

Client Partner - Education

Montgomery, AL · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... success metrics. * Navigate complex buying processes, including RFPs, board approvals, and budget ...

ReminderMedia

Sales Executive - Remote

Birmingham, AL · On-site +1

$65K - $125K/yr

... client base through a powerful suite of digital and direct-mail marketing solutions. As Sales ... success. Requirements Required Qualifications: * Resident in one of the following states: FL, GA ...

Amerivet

Medical Director

Gardendale, AL · On-site

Medical Director - All Creatures Pet Hospital Gardendale, Alabama Position Summary The Medical ... success. * The team works together to achieve hospital goals while delivering exceptional client ...

AmeriVet

Medical Director

Gardendale, AL · On-site

Medical Director - All Creatures Pet Hospital Gardendale, Alabama Position Summary The Medical ... success. * The team works together to achieve hospital goals while delivering exceptional client ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Alabama

Director Client Success information

See Alabama salary details

$34.9K

$110.1K

$162.2K

How much do director client success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director client success in Alabama is $110,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $131,900.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Alabama? The most popular types of Client Success jobs in Alabama are:
What are popular job titles related to Director Client Success jobs in Alabama? For Director Client Success jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Alabama look for? The top searched job categories for Director Client Success jobs in Alabama are:
What cities in Alabama are hiring for Director Client Success jobs? Cities in Alabama with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Alabama as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $110,067 per year, or $52.9 per hour.

Director of Client Success

Transform9

Birmingham, AL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 hours ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Retention is the whole ballgame for a company whose product answers its clients' phones - and ours is working: net revenue retention is currently above 140%. You'll lead the entire post-sale organization - account management, implementation, and support, 10+ people and growing - and own the playbooks that keep that number climbing as we scale.

What you'll do
  • Lead and grow a 10+ person organization spanning account management, implementation, and support
  • Protect and build on our 140%+ net revenue retention as the account base scales
  • Build the playbooks: onboarding, QBRs, health scoring, risk escalation
  • Develop relationships with senior stakeholders at our top accounts
  • Own and resolve complex escalations end-to-end
  • Partner with sales, product, and engineering as the voice of the customer
  • Define and report the CS metrics that matter to leadership and the board
Location

Full-time onsite at our Birmingham, AL office.

Requirements

  • 8+ years in customer success or account management, with 3+ years leading teams
  • Track record of building CS processes from scratch and hitting retention targets
  • Data-driven operator: NRR, adoption, and time-to-value are your native language
  • Strong hiring and coaching record
Nice to have
  • Experience in healthcare technology or with provider organizations
  • Experience leading implementation or support functions alongside account management

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

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