Director Client Experience Jobs in Virginia (NOW HIRING)

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. You will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e. Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals. You'll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm and the account team.

Work You'll Do

As a Client Account Manager (CAM) in Deloitte's Government & Public Services (GPS) practice, you'll work with senior leaders on the Military Health Systems (MHS) account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. Responsibilities will be based on the priorities of the account. You will create, advise, and lead initiatives and programs that meet account objectives related to CAM Focus Areas, i.e., Account Strategy, Client Development Strategy, Leadership Development, People Development, Quality & Risk, and Financial Metrics:

• Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership for account leaders to build relationships, support pursuits and industry events 
• Strategic: manage account strategy and operating model development, operationalize the account strategy and operating model; lead annual account planning processes
• Leadership: plan and execute account leadership meetings and retreats, support leadership development 
• People: support account talent strategy and culture-building initiatives, foster an inclusive and positive team culture; manage team communications and events, manage account onboarding and offboarding and account team collaboration tools
• Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities
• Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Clients, Sectors and Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

Required:

• Bachelor's degree
• 10+ years of experience in account management or consulting
• 8+ years of project management experience
• 6+ years working in a fast-paced environment with shifting priorities and meet quick-turn deadlines
• 6+ years of experience in Microsoft Office suite - PowerPoint and Excel
• 4+ years of experience mentoring/counseling others
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Ability to be on-site at least 3 days a week (typically Tuesday - Thursday) at MHS account project office (Falls Church, VA) or Deloitte Rosslyn office

Preferred:

• Experience working in a professional services firm
• Experience working in the public sector and/or with public sector clients

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $243,700.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

This position is aligned with the Core Talent Model. To view the associated benefit package, please reference this document [https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/USBenefitsJourneyCDandETAM.pdf?csf=1&web=1&e=pKjS1]. 

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. You will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e. Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals. You'll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm and the account team.

Work You'll Do

As a Client Account Manager (CAM) in Deloitte's Government & Public Services (GPS) practice, you'll work with senior leaders on the Military Health Systems (MHS) account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. Responsibilities will be based on the priorities of the account. You will create, advise, and lead initiatives and programs that meet account objectives related to CAM Focus Areas, i.e., Account Strategy, Client Development Strategy, Leadership Development, People Development, Quality & Risk, and Financial Metrics:

• Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership for account leaders to build relationships, support pursuits and industry events 
• Strategic: manage account strategy and operating model development, operationalize the account strategy and operating model; lead annual account planning processes
• Leadership: plan and execute account leadership meetings and retreats, support leadership development 
• People: support account talent strategy and culture-building initiatives, foster an inclusive and positive team culture; manage team communications and events, manage account onboarding and offboarding and account team collaboration tools
• Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities
• Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Clients, Sectors and Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

Required:

• Bachelor's degree
• 10+ years of experience in account management or consulting
• 8+ years of project management experience
• 6+ years working in a fast-paced environment with shifting priorities and meet quick-turn deadlines
• 6+ years of experience in Microsoft Office suite - PowerPoint and Excel
• 4+ years of experience mentoring/counseling others
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
• Ability to be on-site at least 3 days a week (typically Tuesday - Thursday) at MHS account project office (Falls Church, VA) or Deloitte Rosslyn office

Preferred:

• Experience working in a professional services firm
• Experience working in the public sector and/or with public sector clients

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $243,700.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

This position is aligned with the Core Talent Model. To view the associated benefit package, please reference this document [https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/USBenefitsJourneyCDandETAM.pdf?csf=1&web=1&e=pKjS1]. 

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.