... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Durham, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Durham, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Raleigh, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Raleigh, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Raleigh, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Raleigh, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
New
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
New
Pharmacy Operations Manager
Raleigh, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Raleigh, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Cary, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Cary, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Cary, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Pharmacy Operations Manager
Cary, NC · On-site
... direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds ... Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment ...
Direct the lifecycle management of the school's technology assets, including planning, deployment ... claims, repair shipments, and other administrative processes that support Information Services ...
Direct the lifecycle management of the school's technology assets, including planning, deployment ... claims, repair shipments, and other administrative processes that support Information Services ...
Direct the lifecycle management of the school's technology assets, including planning, deployment ... claims, repair shipments, and other administrative processes that support Information Services ...
Direct the lifecycle management of the school's technology assets, including planning, deployment ... claims, repair shipments, and other administrative processes that support Information Services ...
Director Product Management - AI (Raleigh)
Raleigh, NC · On-site
$205K - $215K/yr
Build strong relationships with business leaders, claims operations, finance, client services ... Success Measures The Director will be evaluated on: * Delivery of a clear enterprise AI and data ...
New
Director Product Management - AI (Raleigh)
Raleigh, NC · On-site
$205K - $215K/yr
Build strong relationships with business leaders, claims operations, finance, client services ... Success Measures The Director will be evaluated on: * Delivery of a clear enterprise AI and data ...
New
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
Director, Outbound Transportation-Retail
Raleigh, NC · On-site
$150 - $230/hr
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
Director, Outbound Transportation-Retail
Raleigh, NC · On-site
$150 - $230/hr
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
... claims, equipment management, resource allocation, fleet TMS, performance metrics, contingency ... Provide guidance, training, and mentoring in fleet operations, including equipment utilization ...
Compliance Operations Manager
Raleigh, NC · On-site
... False Claims Act, FDA promotional requirements, PhRMA Code, etc.). * Experience supporting ... Ability to build collaborative relationships across business functions and influence without direct ...
New
Compliance Operations Manager
Raleigh, NC · On-site
... False Claims Act, FDA promotional requirements, PhRMA Code, etc.). * Experience supporting ... Ability to build collaborative relationships across business functions and influence without direct ...
New
... False Claims Act, FDA promotional requirements, PhRMA Code, etc.). * Experience supporting ... Ability to build collaborative relationships across business functions and influence without direct ...
New
... False Claims Act, FDA promotional requirements, PhRMA Code, etc.). * Experience supporting ... Ability to build collaborative relationships across business functions and influence without direct ...
New
Director of Regulatory - Biological & Traditional Fertilizers
Durham, NC · On-site
$150 - $230/hr
Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and ... claims and market positioning, and ensure compliant manufacturing and supply chain practices.
New
Director of Regulatory - Biological & Traditional Fertilizers
Durham, NC · On-site
$150 - $230/hr
Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and ... claims and market positioning, and ensure compliant manufacturing and supply chain practices.
New
Director of Regulatory - Biological & Traditional Fertilizers
Durham, NC · On-site
$144K - $191K/yr
Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and ... claims and market positioning, and ensure compliant manufacturing and supply chain practices.
Director of Regulatory - Biological & Traditional Fertilizers
Durham, NC · On-site
$144K - $191K/yr
Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and ... claims and market positioning, and ensure compliant manufacturing and supply chain practices.
Director Claims Operations information
See Raleigh, NC salary details
$33.1K - $45.9K
4% of jobs
$45.9K - $58.8K
8% of jobs
$58.8K - $71.6K
11% of jobs
$73.7K is the 25th percentile. Wages below this are outliers.
$71.6K - $84.5K
12% of jobs
$84.5K - $97.3K
14% of jobs
The median wage is $99.1K / yr.
$97.3K - $110.2K
12% of jobs
$110.2K - $123.1K
13% of jobs
$126.3K is the 75th percentile. Wages above this are outliers.
$123.1K - $135.9K
9% of jobs
$135.9K - $148.8K
9% of jobs
$148.8K - $161.6K
5% of jobs
$161.6K - $174.5K
3% of jobs
$33.1K
$104.7K
$174.5K
How much do director claims operations jobs pay per year?
As of Aug 7, 2026, the average yearly pay for director claims operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.
What does a director claims operations do?
A Director of Claims Operations oversees the end-to-end claims process, ensuring efficiency, accuracy, and compliance with regulations. They develop and implement strategies to improve claims handling, manage team performance, and optimize workflow processes. Additionally, they collaborate with other departments to enhance customer service and minimize risk exposure. This role requires strong leadership, analytical skills, and knowledge of industry best practices.
What are the typical team dynamics and collaboration responsibilities for a director claims operations?
As a Director Claims Operations, you’ll lead cross-functional teams of claims managers, adjusters, and support staff, often working closely with underwriters, legal, and compliance departments. Collaboration is key, as you’ll facilitate communication between departments to streamline claims handling, resolve complex cases, and implement process improvements. Directors frequently mentor team leaders, coordinate training efforts, and contribute to strategic initiatives that impact the overall claims workflow. This role offers the opportunity to influence company-wide insurance practices and can serve as a stepping stone to higher executive leadership positions within the organization.
What are the key skills and qualifications needed to thrive in the director claims operations position, and why are they important?
Success as a Director Claims Operations requires strong leadership, in-depth knowledge of insurance claims processes, and a bachelor’s degree (often in business, insurance, or a related field), with many employers preferring advanced degrees or significant industry experience. Familiarity with claims management systems, data analysis tools, and regulatory compliance software, as well as certifications like AIC (Associate in Claims), are highly valued. Exceptional organizational, problem-solving, and interpersonal skills are critical for effectively managing teams and fostering cross-departmental collaboration. These competencies enable operational efficiency, ensure regulatory compliance, and help drive both customer satisfaction and financial performance within the organization.
What are popular job titles related to Director Claims Operations jobs in Raleigh, NC? For Director Claims Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Claims Operations jobs in Raleigh, NC look for? The top searched job categories for Director Claims Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Claims Operations jobs? Cities near Raleigh, NC with the most Director Claims Operations job openings:
Walgreens rating
5.5
Based on 2,186 frontline employees who took The Breakroom Quiz
98th of 111 rated pharmacies
Job description
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
External Basic Qualifications
- High School Diploma, GED, or equivalent.
- PTCB or ExCPT certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
- Previous people management/ leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US