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Director Card Operations Specialist Jobs (NOW HIRING)

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Overview PenFed is hiring a (Hybrid) Card Disputes Specialist at our Omaha, Nebraska Service Center ... direct work experience in a large card disputes or fraud chargeback operations department.

Capital One

Director, Card Risk Management

Mclean, VA · On-site

Director, Card Risk Management As a Director in Capital One's Card Risk organization, you will ... You will lead a team of Vertical Risk Managers and Risk Specialists while acting as a thought ...

Capital One

Director, Card Risk Management

Mclean, VA · On-site

Director, Card Risk Management As a Director in Capital One's Card Risk organization, you will ... You will lead a team of Vertical Risk Managers and Risk Specialists while acting as a thought ...

Capital One

Director, Card Risk Management

Mclean, VA · On-site

Director, Card Risk Management As a Director in Capital One's Card Risk organization, you will ... You will lead a team of Vertical Risk Managers and Risk Specialists while acting as a thought ...

Capital One

Director, Card Risk Assessments

Mclean, VA · On-site

Director, Card Risk Assessments As the Director of Card Risk Assessments, you will spearhead a high ... Champion continuous innovation by questioning legacy methodologies, breaking down operational ...

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Director Card Operations Specialist information

See salary details

$41K

$130.9K

$203K

How much do director card operations specialist jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director card operations specialist in the United States is $130,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $188,000.00 per year, depending on experience, location, and employer.

What is a director card operations specialist?

A Director Card Operations Specialist is a senior professional responsible for overseeing and managing the operational aspects of card services within a financial institution or payment processing company. This role involves supervising teams that handle credit, debit, and prepaid card processing, ensuring compliance with regulations, and optimizing operational efficiency. The specialist also collaborates with other departments to develop policies, implement new technologies, and resolve complex card-related issues. Their expertise helps maintain secure, reliable, and customer-focused card operations.

How does a director card operations specialist typically collaborate with other departments within a financial institution?

A Director Card Operations Specialist works closely with multiple departments such as IT, risk management, compliance, customer service, and product development. They coordinate efforts to ensure card programs run smoothly, address any operational issues, and implement process improvements. Regular cross-functional meetings are common, where updates on regulatory changes, fraud prevention, and technology enhancements are discussed. This collaborative approach ensures that card operations align with the institution's strategic goals while maintaining high standards of security and customer satisfaction.

What are the key skills and qualifications needed to thrive as a director card operations specialist, and why are they important?

To thrive as a Director Card Operations Specialist, you need expertise in payment processing, risk management, and industry regulations, typically supported by a degree in finance or business and extensive experience in card operations. Familiarity with core banking systems, card management platforms, and compliance tools such as PCI DSS is essential. Strong leadership, analytical thinking, and communication skills distinguish top performers in this role. These skills ensure efficient operations, regulatory compliance, and alignment of card services with business objectives.

What is the difference between Director Card Operations Specialist vs Card Operations Analyst?

AspectDirector Card Operations SpecialistCard Operations Analyst
CredentialsTypically requires relevant certifications and extensive experience in card operationsOften requires similar certifications but with less managerial experience
Work EnvironmentLeads teams, manages projects, and oversees card operations processesFocuses on data analysis, process improvement, and supporting operational tasks
Employer & Industry UsageCommon in banking, financial services, and credit card companiesUsed across similar financial institutions for operational support roles
Search & Comparison IntentOften compared for leadership and strategic roles in card operationsCompared for analytical and support functions within card operations

The main difference between a Director Card Operations Specialist and a Card Operations Analyst lies in their responsibilities and seniority. The Director oversees teams and strategic initiatives, while the Analyst focuses on data and process support. Both roles are vital in the card operations industry but serve different functions within the organization.

More about Director Card Operations Specialist jobs

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Director Card Operations Specialist jobs near you
Infographic showing various Director Card Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $130,869 per year, or $62.9 per hour.

Card Services Specialist - Operations Center

Farmers Bank

Magnolia, AR • On-site

$49K - $66K/yr

Other

Posted 15 days ago

Job description

The Part-Time Card Services Specialist is responsible for administering, managing, and providing expert-level support for all aspects of the Bank's debit and credit card programs. This includes overseeing operations, ensuring compliance with regulations, and addressing any customer-related or internal issues. The role also involves managing key programs such as instant issuance and fraud resolution, as well as supporting employees with card-related concerns. The Card Services Specialist plays a critical role in maintaining seamless operations for the Bank's card services and ATM functions.
Duties:
• Administers and serves as a subject matter expert for all aspects of the Bank's debit and credit card programs, ensuring efficient operations, compliance with regulatory requirements, and a high level of customer service.
• Administers the Regulation E Error Resolution program, managing the debit card dispute process in accordance with regulatory requirements and internal policies.
• Oversees the Bank's instant issuance debit card program, ensuring timely and accurate card production and distribution.
• Create and maintain credit card accounts, performing account maintenance, adjustments, and processing payments.
• Handles fraud-related issues for debit and credit cards, working closely with customers and internal departments to investigate and resolve cases promptly and effectively.
• Reconciles general ledger (GL) accounts associated with Bank-owned ATMs, ensuring accuracy and timely resolution of discrepancies.
• Provides research and support to internal employees regarding card services and related banking issues, acting as a key resource for information and problem resolution.
• Monitors debit card exceptions, identifying and addressing any discrepancies or issues to maintain smooth card operations.
• Maintains international travel reporting for both debit and credit cards, ensuring accurate tracking and compliance with internal policies and regulations.
• Handles all other card services and ATM operations duties as assigned, providing flexibility and support across various functions as needed.
Qualifications:
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
Experience:
2 years related experience and/or training
Other:
Must be available to work part-time hours
Must deliver Service with HEART to all customers, both internal and external. Must maintain confidentiality of customer and bank information at all times. Must have strong attention to detail and accuracy and be able to work independently. Must be able to cross-train for other positions.

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